Support analyst with more than 7 years experience
To begin with, my name is Andrej Kasperovic. I am 27 years old.
I am looking for IT specialist, IS administrator, IT Support position to work remotely.
I have been working in IT as IS analyst for the last 7 years and I have a lot of experience in different IT branches.
At this moment I am working as a manager of two IT groups in Baltic Data Center. One group is supporting Enterprise level IT systems - IPTV Middle ware service, self-service portals and etc.
Systems are based on Windows and Linux operating systems. We provide IT support, maintenance, high availability. We are working with Microsoft products - MS SQL, Windows servers, Biztalk and others. Systems transfer data to each other using SOAP and XML throught BizTalk platform.
Another group is working with VOIP technologies. We provide custom VOIP solution called "Future Voice". This system includes server on Linux operating systems, web page configured on Apache server, MySQL database, asterisk configurations, SIP trunk technologies, PBX configuration, network configurations and so on.
Also we configure monitoring with Zabbix, OpenNMS, Cacti. We have backup solutions based on HP Data Protector and other custom backup's solutions.
We have HA solutions as Pacemaker. Also periodically we make Disaster recovery tests.
I have experience in:
1. Supporting Enterprise level IT systems - CRM, self-service portals and etc.
2. Working with Windows servers and Linux servers. (more than 7 years)
3. Programming - PHP, Perl, shell scripts, bash, power-shell (more than 3 years)
4. Working Databases - MySQL, MS SQL, PostgreSQL. (mote than 3 years)
5. Working VOIP technologies - configuring asterisk, sip trunks (half a year)
6. Analyzing and solving problems with best practice
I am very responsible person and I have good communication skills. I always make an additional mile to make my work perfect. I am coordinating some huge projects as well. I am technical person and I see myself as IT architect with strong knowledge base.
I have several certificates: MCP (Microsoft Certified Professional), MCTS (Microsoft Certified Technology Specialist).
I have studied CCNA and ITIL foundation.