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Last updated: October 1, 2015
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Bernard Leigh

Bernard Leigh

Director of Professional Services, Consulting and Program Management

Cyprus - Tests: 7 - Portfolio: 4

Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

100% Job Success
$60.00 /hr
7,951 hours

John P.

John P.

Business Finance Consultant

United States - Tests: 8 - Portfolio: 1

My unique approach to financial management is designed to reveal both insights and opportunities. Building upon a background of National Account Management, Commercial Banking, Brokerage Services, and Senior-Level Financial Consulting, I draw upon a wealth of practical, first-hand experience to benefit clients in the ways that matter most: A broad-based understanding of business finance that achieves defined, sustainable goals. A common theme linking disparate industries at different stages of development and maturity comes courtesy of an understanding of the flow of every dollar, from sales to expense to operating income. Examined through a lens that is customized for every client and each business, and reflects their unique challenges and competitive advantages. The result is what I call Functional Financial Management. It’s not merely the numbers, but the story inside the numbers. Customized, relevant, and with a practical utility that can be nothing short of game-changing. These are also the hallmarks of financial management guidance provided through Business Expedition Partners, the financial consulting firm I founded to offer clients around the world specialized financial consulting. From start-ups to mature companies, it is an honest, hard-working, unrelenting attention to detail that delivers results exceeding expectations. Top 5% Odesk Contractor!

100% Job Success
$96.67 /hr
3,420 hours

Freddie Van Der Ploeg

Freddie Van Der Ploeg

Broad orientated virtual assistant with entrepreneurial experience

Czech Republic - Tests: 4 - Portfolio: 3

My place of stay is in Prague, Czech Republic, and I can be contacted for part- and/or full-time home based opportunities. I have: - experience in customer service because I dealt directly with customers face-to-face, by email and by phone; - been selling contracts in mobile telephony, internet and rental space. During this period I had extensive training on the job; - standardized applicable values as long-term relationship and increasing customer value; - proven myself to be a quick learner (see my reference of Accenture) and I enjoy developing myself; - eye for detail and I know how to visualize your business; - no issue with adapting to set up structures which I try to make my own and improve to gain better results; - strong communication skills and experience to work with cultural differences. I studied Small Business & Retail Management and in this area I gained a lot of knowledge in the past years. It also made me the person who thinks about your business by showing keen interest. During my recent projects on oDesk I improved my Office (Microsoft/Google) skills significantly. Other software I work(ed) with but not limited to are: - Wordpress, - GetResponse, - AutoRespond, - Mailchimp, - SurveyMonkey, - Photoshop/Gimp, - Audacity, - Google products I also cooperate with other freelancers. In the case you would like me to control your project feel free to contact me as well. I will hire the designated freelancers myself and for you there will be just one contact. I operate under the name Nonstop Strategy. Feel free to contact me in case you have something to share or want to offer. Thank you for taking the time to read my profile and I am looking forward to start doing business with you. Best Regards, Freddie

100% Job Success
$30.00 /hr
4,928 hours

Ma. haslil evangeline C.

Ma. haslil evangeline C.

MBA, Project Manager, Market Research and Analysis, Virtual Assistant

Philippines - Tests: 7 - Portfolio: 6

I studied Masters in Business Administration. I am now on my second year as a Project Manager in a multinational company managing external clients and leading internal worldwide service organizations. Aside from being a project manager, I am also leading a team of market analysts. I have a total of 6 years experience in research and analysis. I am exposed immensely to both market research and project management. I am trained intensively to pay attention to details and make sure that the data gathered are relevant, accurate and timely. I also have a vast exposure on several ERP systems, such as SAP and CRM.

100% Job Success
$8.89 /hr
1,349 hours

Simeon Petrov

Simeon Petrov Agency Contractor

Expert web researcher

Bulgaria - Tests: 10 - Portfolio: 5

In the last five years I've developed reputation of a highly skilled freelancer, delivering quality services in the areas of management, finance and administrative support. Having great reputation in a few well known websites like Odesk, Elance, Peopleperhour, Freelancer and others, I've proven to be accurate, punctual and always fair with my clients.

Associated with: Paragon Services, DMP BG

100% Job Success
$14.00 /hr
2,572 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Edward A.

Edward A.


Grenada - Tests: 5 - Portfolio: 1

An enthusiastic analyst, who enjoys being part of, as well as leading a successful and productive team, quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.Possesses an excellent analytical and data entry skills with a high level accuracy, with excellent customer service abilities.and also a high level of proficiency with software applications.

$13.33 /hr
2,231 hours

Irene DeLaGarza

Irene DeLaGarza

Technical Writer | Industrial Engineer | Operations Manager

United States - Tests: 9 - Portfolio: 1

Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

91% Job Success
$36.67 /hr
3,663 hours

Prabu V.

Prabu V.

Researcher and Data Entry Speacialist

India - Tests: 4

This is Raj from India. I have worked in the Web Research company for more than 4 years and started to work through Odesk 3 years before. I am good at all kind of Researches and Data Collection works. Please check some of the areas which I am good at given below, Basic Researches *Company Research *Contact Research *Executive Research *Email Finding works (with domain) *Product Research *Education Research *Sports Related Research *People Research etc., Email Management works Database Management Data Entry Market Research Excel Word etc., All kind of Online Works. I am dedicated and Trustworthy person towards my work. Hope I could handle any online works better than some Freshers in this field. Thank you!

100% Job Success
$3.33 /hr
12,164 hours