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Business Coaching Upwork freelancers typically receive a client rating of 4.88.

Last updated: October 1, 2015
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Aristotle F.

Aristotle F.

Customer Service Advocacy

Philippines - Tests: 4 - Portfolio: 4

Customer Service Advocate with a solid 10 years experience in the BPO industry. I take pride in my work and will ensure that your customers will get the best support. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around but are not limited to: - BPO Operations - Customer Service - Client and Project Management - Process Improvement - Sales - CSAT - RMA - Voice/Chat/Email Support I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion, Virtual Assistance and Invoicing.

Groups: Pro Customer Service

$10.00 /hr
7 hours

Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,081 hours

Miko Gallego

Miko Gallego

Team Leader / Supervisor / Project Manager

Philippines - Tests: 6

I have been a Team Leader for more than 2 years. I have been working in a BPO industry for more than 8 years and have been with Sales, Collections and Customer service departments throughout my career. Prior to being a Team Leader, I was also tapped to be a Performance Coach who handled employee overall performance and as well as a Communication Coach who handled the overall communication skills of my team.

$7.78 /hr
116 hours

Mellissa Rempfer

Mellissa Rempfer

Income Development Coach, Business Development, and Trainer

United States - Tests: 2

Everyone in business is looking to maximize their resources whether it is time or money. I walk the talk and help people grow in areas that they are weaker or need an extra set of hands. Whether it is a quick few hours to a long term project I bring all of my skill sets to bring out the best results for you. I can oversee and manage projects or develop a new program, training, or product. I can also help and take the burden of doing the time consuming tasks that drain or tax your capacity. Feel free to contact me. 25% of all my contracts get donated to charities.

$50.00 /hr
51 hours

Ana Besteiro

Ana Besteiro

Information Manager

Portugal - Tests: 9

Information Manager by drive and instinct I have a passion for writing and teaching. I've done a lot of diferent things in my professional life. I´ve been an Account Manager, i've worker with IT, i've tought English, I've been a Yôga Instructor and I've managed my own school. The information sector is clearly the one I prefer working on, evaluating information, giving it a structure and assuring it's long life is what I do. I've been involved in huge data-entry projects, I've prepared a company for it's ISO 9001 certification, writing the procedure's manual and redefining tasks and times, all this was developed in parallel with an Intranet built with Plone that allowed all participants to be informed and perform it's task along the process. I'm kind of a computer lover and I'm familiar with most common tools and programs. The ones I don't know, I learn. My 17 years of experience gave me a lot of tools that I use proudly. I'm a native Portuguese, and I speak English and Spanish fluently. I also understand and read Italian and French. I'm always enthusiastic about an edge project, that is challenging and different.

Groups: BigCommerce

100% Job Success
$16.67 /hr
6,387 hours

Orvi M.

Orvi M.

Top 5% of Successful oDesk Freelancers (Administrative Assistant, VA)

Philippines - Tests: 12 - Portfolio: 7

The typhoon hit our place last December 2011 and destroyed most of the things I worked hard for as an entrepreneur. May 2012, that's the time I became active working online as a: -Business Consultant, - Website Content Writer, - Virtual Assistant, - Administrative Assistant, - Researcher, - Human Resource/ Outsourcing Assistant, -Marketing Assistant, - Customer Service Representative, -Transcriptionist; - ESL Tutor; etc and have since turned it into my full time job. I have had clients from around the world, and I have worked on projects using my knowledge and skills in - Research; - Microsoft Tools (Excel, Word, PowerPoint, etc.); - Bookkeeping/ Accounting; - Recruiting; - Business Analysis; - Google Docs; - Email marketing - LinkedIn/ Facebook, etc; - MYOB; - Sales and Marketing; - Project Planning; - English, etc. From the beginning, I have remained punctual, communicative, and cooperative with every client I have worked with. I have initiative and I am very resourceful. I make my job my passion, and that is reflected in the output I develop. Feel free to contact me if you think I can help you with any project. Good day! :)

91% Job Success
$7.78 /hr
7,140 hours

Elizabeth M.

Elizabeth M.

Business Consultant/Christian Counselor

United States - Tests: 4 - Portfolio: 2

I have 5 years of Business Consulting as a contractor through various companies. With my education, I hold a Ph.D. in Organizational Psychology with many published articles and books. Also, I am a Licensed/Certified Christian Counselor that specializes in trauma. If you need assistance in either of these areas, or anything that is not listed, I would love to help you in anyway possible. Blessings.

88% Job Success
$10.00 /hr
437 hours

Flojo George

Flojo George

Project Mgt, Vendor Mgt, Cost Control, Recruitment, Training & Develop

India - Tests: 2

12+ yrs of rich experience in the fields of Project management, Business Development, Cost Control, Accounts Payable/receivables, Vendor Management, Recruitment, International Technical recruitment,Training & Development, Technical support and Customer support. I have successfully completed many freelance training and hiring assignments for large corporations and small consultancies both locally and internationally. As a commerce graduate accounting and financial management is dear to me. As a COGS manager for more than 5 years with an M.N.C. keeping their books and managing accounts payable and receivables, financial analysis and generating reports using excel was a part of my daily activities. I am also a freelance Content Writer and have written content for websites, captions & brochures. My latest freelance project utilized my skills of both content writing and recruitment.

$10.00 /hr
711 hours

Diana I.

Diana I.

Human Resources Specialist

United States - Tests: 2 - Portfolio: 4

I am a certified HR professional with over 18 years of progressive human resources experience and an expert in all functional areas, including recruiting the best talent to meet current and future needs of the business. I possess a solid background in HR, rendering "best practices," developing and executing strategic plans and initiatives. My expertise consists of the following: • Development of strategic plans that align with the businesses goals • Development of staffing & recruiting strategies • Development and implementation of talent management and succession plans • Development of workplace policies that comply with employment laws & regulations • Development and management of compensation and performance-based plans • Fostering an environment of highly engaged and motivated employees • Training and development programs • Payroll management and administrative (processing) I am a dedicated professional who works diligently to balance both the needs of my clients with the rights of employees. In addition, I am actively involved in HR associations and stay abreast of employment laws to ensure continuous compliance. Professional Experience: 2010 - Present: Human Resources Consultant/Self-employed (freelancer) 2005 - 2010: Vice President of Human Resources/Private Sector Employer 1997 -2005: Human Resources Manager/Public Sector Employer Education: Bachelors and Masters Degree in Communications & Training, Governors State University Certifications: Professional HR certifications from the Human Resources Institute Center: 1) PHR (Professional in Human Resources) and 2) SPHR (Senior Professional in Human Resources) Professional Memberships: • Society of Human Resources Management • Chicago Southland Chamber of Commerce • Matteson Business Association

89% Job Success
$22.50 /hr
2,098 hours

Pascual Jerome Pattaui

Pascual Jerome Pattaui

Certified Lean Professional, Six Sigma Certified

Philippines - Tests: 5

* Lean and Six Sigma Certified. * Years of supervisory experience acquired through mentoring and coaching customer service associates. * Excellent communication skills. Proficient in the use of the English language both verbally and in writing. Had undergone communication skills training and American accent/accent neutralization training and topped the Business Processing Language Assessment Scale (BUPLAS) during training with Hawaiian Airlines in 2007. Garnered a score of near native speaker. * Can work with minimal supervision. * Exposed to handling multiple lines of business in the BPO industry including training/nesting, contractual agents, customer support and email support/non-voice support. * Strong interpersonal skills. Amiable and adept in collaborating with others to achieve goals. * Strong client-relations skills.

$6.67 /hr
438 hours