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Business Coaching Upwork freelancers typically receive a client rating of 4.88.

Last updated: October 1, 2015
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Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,081 hours

Ana Besteiro

Ana Besteiro

Information Manager

Portugal - Tests: 9

Information Manager by drive and instinct I have a passion for writing and teaching. I've done a lot of diferent things in my professional life. I´ve been an Account Manager, i've worker with IT, i've tought English, I've been a Yôga Instructor and I've managed my own school. The information sector is clearly the one I prefer working on, evaluating information, giving it a structure and assuring it's long life is what I do. I've been involved in huge data-entry projects, I've prepared a company for it's ISO 9001 certification, writing the procedure's manual and redefining tasks and times, all this was developed in parallel with an Intranet built with Plone that allowed all participants to be informed and perform it's task along the process. I'm kind of a computer lover and I'm familiar with most common tools and programs. The ones I don't know, I learn. My 17 years of experience gave me a lot of tools that I use proudly. I'm a native Portuguese, and I speak English and Spanish fluently. I also understand and read Italian and French. I'm always enthusiastic about an edge project, that is challenging and different.

Groups: BigCommerce

100% Job Success
$16.67 /hr
6,392 hours

Orvi M.

Orvi M.

Top 5% of Successful oDesk Freelancers (Administrative Assistant, VA)

Philippines - Tests: 12 - Portfolio: 7

The typhoon hit our place last December 2011 and destroyed most of the things I worked hard for as an entrepreneur. May 2012, that's the time I became active working online as a: -Business Consultant, - Website Content Writer, - Virtual Assistant, - Administrative Assistant, - Researcher, - Human Resource/ Outsourcing Assistant, -Marketing Assistant, - Customer Service Representative, -Transcriptionist; - ESL Tutor; etc and have since turned it into my full time job. I have had clients from around the world, and I have worked on projects using my knowledge and skills in - Research; - Microsoft Tools (Excel, Word, PowerPoint, etc.); - Bookkeeping/ Accounting; - Recruiting; - Business Analysis; - Google Docs; - Email marketing - LinkedIn/ Facebook, etc; - MYOB; - Sales and Marketing; - Project Planning; - English, etc. From the beginning, I have remained punctual, communicative, and cooperative with every client I have worked with. I have initiative and I am very resourceful. I make my job my passion, and that is reflected in the output I develop. Feel free to contact me if you think I can help you with any project. Good day! :)

91% Job Success
$7.78 /hr
7,140 hours

Diana I.

Diana I.

Human Resources Specialist

United States - Tests: 2 - Portfolio: 4

I am a certified HR professional with over 18 years of progressive human resources experience and an expert in all functional areas, including recruiting the best talent to meet current and future needs of the business. I possess a solid background in HR, rendering "best practices," developing and executing strategic plans and initiatives. My expertise consists of the following: • Development of strategic plans that align with the businesses goals • Development of staffing & recruiting strategies • Development and implementation of talent management and succession plans • Development of workplace policies that comply with employment laws & regulations • Development and management of compensation and performance-based plans • Fostering an environment of highly engaged and motivated employees • Training and development programs • Payroll management and administrative (processing) I am a dedicated professional who works diligently to balance both the needs of my clients with the rights of employees. In addition, I am actively involved in HR associations and stay abreast of employment laws to ensure continuous compliance. Professional Experience: 2010 - Present: Human Resources Consultant/Self-employed (freelancer) 2005 - 2010: Vice President of Human Resources/Private Sector Employer 1997 -2005: Human Resources Manager/Public Sector Employer Education: Bachelors and Masters Degree in Communications & Training, Governors State University Certifications: Professional HR certifications from the Human Resources Institute Center: 1) PHR (Professional in Human Resources) and 2) SPHR (Senior Professional in Human Resources) Professional Memberships: • Society of Human Resources Management • Chicago Southland Chamber of Commerce • Matteson Business Association

89% Job Success
$22.50 /hr
2,098 hours

Mary S.

Mary S. Agency Contractor

Human Resources, Business, Management, Training and Development

United States - Tests: 10 - Portfolio: 3

Six years experience with the ability to plan, develop, and provide training development programs using knowledge and effective methods including classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Analyzed training needs to develop new training programs or modify and improve existing programs. Manage,supervise, communicate, and advise effectively within a wide veriety of HR Functions.

Groups: Central Desktop,

Associated with: My Lead Core Agency

87% Job Success
$16.67 /hr
3,944 hours

Andrie James Lim

Andrie James Lim Agency Contractor

Odesk CertRecruiter,Cust Support Manager, Project & Operations Manager

Philippines - Tests: 11

Andrie has been in the outsourcing and off-shoring industry for more than 10 years of with exposure to vast and various industries in travel, telecommunications, Web and IT among others. As an Operations and Project Manager for various start ups and well known global brands and companies, he is widely exposed and has been working with people from different geographies from around the globe. He is also into process management and focuses on process improvement with Six Sigma background under his belt. Since 2010, he has been a project and operations manager consultant and support for various companies around the globe. He handles a wide range of facets across projects and operations from people management, recruitment, process management and improvement, finance/budgeting, client communication and management among others.

Associated with: CMS Outsourcing Agency

100% Job Success
$20.00 /hr
12,233 hours

Florendo Jr. Ildefonso

Florendo Jr. Ildefonso Agency Contractor

Team Coach Customer Service Representative

Philippines - Tests: 2

Thank for viewing my profile! I am a competitive customer service representative and Team leader with more than 10 years experience. I worked in some prestigious call center companies in Philippines. I handled american and canadian companies. Few ACCOUNTS that I worked with were, Sykes, Expedia,, Dell USA, Telus, TSYS-Rushcard. With my 10 year experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints. I started as a customer service representative and promoted as quality assurance representative and eventually as a team leader. With my dedication to work I received awards. Getting high scores on my customer satisfaction survey, having complete attendance and perfect scores on my QA made me as the "Best Agent and Team Leader of the Year". With my experience and interest in Customer Service, I am confident that I can provide world class customer service. I excel at working under tight deadlines with high expectations. I possess the self discipline and time MANAGEMENT skills necessary to have served as a successful employee for the past 10 years. I have extensive experience in customer service, sales, team management,Reservation and Financial field. Expertise: Basic Admin Skills Data Entry Typing Customer Service Email Handling Call handling Technical Support Sales Phone Survey

Associated with: Frida lou Contact Center

$5.56 /hr
1,149 hours

Robert john G.

Robert john G.

Trainer / Mentor | Business Strategist | Phone Expert | Real Estate

Philippines - Tests: 6 - Portfolio: 4

I'm a active progressive, hard-working professional; over flowing with positive energy, looking for a "work dojo" to fully utilize every experience that I have gained from different work environment, especially those that are from the BPO industry. As an achiever and go-getter, flexible enough to do tasks both in an unorthodox or the military manner, just to find ways on how to execute tasks "accurately and efficiently". A good follower, but trained a leader. I have a good and positive attitude towards work, which respects and recognizes rules, policies and ethics. By hiring me, you are adding "fire power" to your performance, not just a reliever or an option.

$10.00 /hr
2,852 hours

Analiza Mendoza

Analiza Mendoza

Telemarketer,CSR, VA, Data Entry, Coach,Team Leader, Admin Staff

Philippines - Tests: 8 - Portfolio: 4

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent team leader who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence and training them to build the sale by improving their people skills. It would be a pleasure to interview with you and I look forward to hearing from you soon.

$5.56 /hr
1,194 hours