CEO at GameTesterHosting
Last active: 08/17/2014
[CEO] driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with
users, vendors and service providers.
Chief Operation Officer with company oversight, committed to cost-effective management of resources and
quality performance.Technical Support Representative skilled at resolving complex customer service issues in a
timely manner.Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.
Business operations organization
Client account management
WHMCS Experience (3 Years)
Multicraft Experience (4 Years)
Experience with Linux Distributions (7 Years)
Accounting and payroll
Invoicing and purchase orders
Administrative support specialist
Active listening skills
Strong organizational skills
Successfully trained 25 employees to use new operating system.
Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and
software, security systems and communication links.
Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless
Acted as first point of contact for all major technical issues, including power outages, system failures and
Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working
overtime as needed.
Consistently generated additional revenue through skilled sales techniques.
Sales and Marketing
Increased annual gross sales by 15%.
Developed direct mass mailings which resulted in 8% growth of customer base.
Facilitated onboarding of new employees by scheduling training, answering questions and processing
Investigated and analyzed client complaints to identify and resolve issues.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations
and resolving problems to maximize efficiency.
GameTesterHosting - London, Ontario
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and
logged in deadlines for responding to daily inquiries.Coordinated meetings with other department managers and
served as main liaison between sales and engineering staff.Created databases and spreadsheets to improve
inventory management and reporting accuracy.Successfully established effective systems for record retention by
creating database for daily correspondence tracking.Maintained and organized master Resident Index and
information files in master database.Etc