Browse Call Center Management job posts for project examples or post your job on Upwork for free!

Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 15 Call Center Management projects are completed every quarter on Upwork.

15

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: August 1, 2015

Popular Call Center Management Searches

Clear all filters
  1. EDGAR ACOSTA

    EDGAR ACOSTA

    Electronic Engineer

    Venezuela - Tests: 5

    I am an Electronic Engineer. I have 3 year of experince in technical support of small networks and Windows system problems. I have experience working on: TCP/IP, DHCP, SUBNETTING, Team viewer and other access remote to fix customer's problem, help desk, Microsoft Excel/word to make report. The CCNA course of CISCO, 4 levels approved (but not the final test to finish the course) and basic knowledge of data base. I like languages​​, I speak English, Spanish (native) and I just start to learn French

    $5.56 /hr
    205 hours
    0.00
  2. Jovannie Gutierrez

    Jovannie Gutierrez

    Mr

    Philippines - Tests: 3 - Portfolio: 1

    Handling Escalated Call and increasing CSR's expertise on the product is the main role of a Team Lead. As a Team Lead, I played a vital role in handling business critical situations that my employer's client has faced. Being part of a World Class business has prepared me to contribute to the start of your company's growth and success. Developing CSR to be more accountable and dedicate themselves to business as an addition to the nature of line of business magnified the role of a Team Lead.

    $3.50 /hr
    251 hours
    0.00
  3. Maja Saludsong

    Maja Saludsong

    Call Center Quality Assurance Associate

    Philippines - Tests: 6

    With my 9-year experience in the BPO industry, I have solid knowledge on call center metrics especially with Quality policies and procedures. Being the main POC for QA in 2 of the travel accounts I handled, I have been responsible in different fields - communicating with the Training team and other support groups, facilitating several internal and client meetings and activities, developing technical knowledge in creating reports and presentations, assisting the QA Manager, Training Manager and Ops Senior Manager and also mentoring new leads. Additionally, I have developed good time management skill as I needed to be very flexible with the accounts I handled (which followed different shifts). I have also gained the confidence and trust of our clients specific to QA processes. I have also completed and passed the COPC High Performance Management Techniques training as well as the Orientation to Six Sigma training.

    $7.78 /hr
    1,086 hours
    5.00
  4. Chuvasco Cruz

    Chuvasco Cruz

    SMM / Project Manager / Recruiter / Researcher / Team Leader

    Philippines - Tests: 12

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

    $6.00 /hr
    3,937 hours
    4.16
  5. Nastacia O'connor

    Nastacia O'connor

    Administrative/Personal Assistant, Data Entry,Customer Service Rep

    Jamaica - Tests: 3

    I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

    $5.56 /hr
    5 hours
    4.00
  6. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  7. Avinash Ramchandani

    Avinash Ramchandani

    Customer Service Manager/Admin Assistant

    Pakistan - Tests: 2

    Over 7 years of experience handling online business customers from all over the world. Dealt with different customers who were aggressive, VIP, silent, complaining, knowing all, loyal, discount customers, impulse customers, need based and wandering customers with professionalism by following the philosophy of taking every customer contact as a chance to shine once again to build and maintain company's reputation. I am expert in providing support on Synchronous and Asynchronous channels which include phone support, chat support, email support, SMS, Facebook, Twitter and all type of web forms. From the last two years I have been using different custom sources of (customer relationship management) for processing refunds, closing new orders, forwarding new orders, shipments, placing orders on customer behalf, follow-ups, cancellations, trouble shooting of technical issues, order revisions, order tracking, creating new orders, updating communication, promotional emails, re-sending passwords, updating new information, maintaining excel and word sheets, processing new orders, solving tickets, collecting feedback's and planning new tools for better online sales. I am a hard worker, multitask self confident support person whose goal always is to learn more and more effectively and accurately in a fast paced environment to put my best for the genuine love which I have for this industry. I am looking forward to work with you as a customer support specialist or any additional tasks or services you may need assistance with.

    Groups: Pro Customer Service

    $14.96 /hr
    0 hours
    0.00
  8. Michael Roy Ayala

    Michael Roy Ayala

    Experienced Team Leader for Customer Service, Sales and Back Office

    Philippines - Tests: 2

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call and email/chat support), Healthcare and Insurance products, strong communication skills, people management and talent development, global sensitivity through working in an environment of diverse cultures, strategic planning, versatility and change management. Experienced in: • Operational Excellence: Part of the team who oversees compliance of each program in terms of OPEX in Accenture. • Team Management: Handled several teams in both sales – inbound and outbound, customer service - handling phone calls and chat support, back office – data entry, validations and adjustment, background investigation. • Training Support: Conducted several sales training to enhance team’s sales performance to ensure that sales target will be achieved consistently. • Program Management: Organized and led successful project events, employee engagement programs, rewards and recognition activities, marketing initiatives and climate surveys • Business Development: Experienced in working on process migration which involves process documentation, overseeing teams both onshore and offshore, coordination with onshore managers to ensure that SLAs are consistently met for both productivity and quality.

    $7.78 /hr
    643 hours
    0.00