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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 172 Call Handling projects are completed every quarter on Upwork.


Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015

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Polina Kuts

Polina Kuts


Ukraine - Tests: 1 - Portfolio: 2

My name is Polina and I'm a student-sociologist from Ukraine. Comunication with people is the fundament of my profession and you need all time involve in self development and practice in order to give something avalible and help somebody. I have been adjunct in Call Centre and due to my hardworking and reliable i can deal even with the most demanding clients. I am a virtual assistant and have skills in internet-research, call/email- handling, Microsoft-PowerPoint, Microsoft-word, customer-service etc. I am flexible with my working hours. Whatever the objective I can accomplish it.

$5.00 /hr
0 hours

Ayeza Kate Alegado

Ayeza Kate Alegado

Customer Service, Teaching English, Call-handling, Phone Support

Philippines - Tests: 5

Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

$3.00 /hr
0 hours

Freddie Ramirez

Freddie Ramirez

Profile of Freddie Viduya Ramirez

Philippines - Tests: 4 - Portfolio: 1

I have 10 years of BPO experience. With experience in providing technical assistance through email, chat,ticket, voice call and remote desktop support. Has adept knowledge in Computer Troubleshooting both in hardware and software. A fast learner with a "can do" attitude. Ready and willing to adapt to new things that may be encountered in the workplace. Works well both as an individual and as a team player. Excellent communication skills; articulate in both Filipino and English. Understands the demands of a new and growing company and is ready to step up in the leadership to the plate, if needed. Been a Technical Support for known companies like Galaxy, XFX and ZOTAC.

$4.00 /hr
0 hours

Jane claire S.

Jane claire S.

Call Center Agent / Transcriptionist / Sales / Data Entry

Philippines - Tests: 6 - Portfolio: 2

= Typing speed of 45wpm. = Able to transcribe correctly. = Ability to follow written instruction. = Knowledge of how to format text into client specific requests. = Proficient in the use of Express Scribe. = Proficient in the use of Microsoft Office applications. = Proficient in CRM applications. = Can communicate with American customers. = Able to assist customers over the phone and provide solutions for their issues. = Organized, disciplined and detail-oriented. = Good communication skills and positive working attitude. = Strong work ethics. = High level multi-tasking skills. I've worked in the call center industry for almost five years. It had greatly helped me improve my skills on communication, sales & marketing, multi-tasking, computer, and others. I have acquired skills to manage irate customers and provide appropriate solutions over the phone and to handle their requests efficiently. I have handled several US accounts from billing, sales, to technical troubleshooting for cable and telecommunication companies. I also worked online doing transcription and data entry jobs for more than a year. I have also been a property consultant for one of the top real estate developer here in the Philippines. I submit my works on time and I perform my duties diligently. I can assure you that with the skills that I've got, I can be an asset to your team. I would like to offer my services and skills to help you get the job done.

$3.33 /hr
0 hours

Gerardo Hernandez

Gerardo Hernandez

System Engineer

United States - Tests: 1 - Portfolio: 3

Creative and proactive System Engineer with over eight years of experience in IT systems and software applications, who performs the job using active listening, determination and positive attitude towards hard work. Over the last eight years, I have acquired a set of professional skills based on the solid experience of performing different tasks in previous job roles that allowed me to develop a wide range of core values including but not limited to the following areas: Leadership/Management Skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Analytical & Research Skills Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Multicultural Sensitivity/Awareness Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Flexibility/Adaptability/Managing Multiple Priorities Flexible team player who thrives in various environments that require the ability to effectively prioritize and juggle multiple concurrent projects. Planning/Organizing Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Communications Skills (listening, verbal, written) Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer & Technical Literacy Computer-literate performer with extensive software proficiency covering a wide variety of applications. Team worker Resourceful team player who excels at building trusting relationships with customers and colleagues. Problem-Solving/Reasoning/Creativity Innovative problem-solver who can generate workable solutions and resolve complaints. Interpersonal Abilities Proven relationship-builder with unsurpassed interpersonal skills.

$35.00 /hr
0 hours

Marichu S.

Marichu S.

Certified CISCO, MCP/Network Engineer

Philippines - Tests: 9

Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

100% Job Success
$6.00 /hr
437 hours

kristine frances bautista

kristine frances bautista Agency Contractor

Experienced Customer Service Representative

Philippines - Tests: 1

I am an experienced Customer Service and Sales Representative in US and Australia for more than 5 years now, I was trained by most of the largest Call Centers in the Philippines and also served as an Assistant Team Leader for more than a year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours. i am a quick learner and a great team player. i can do any work and always deliver exceptional results, i fit in and will be a great addition to a team. i possess a combination of skills and experience that makes me stand out from the others.

Associated with: Lorissa Ancheta agency

$6.00 /hr
48 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Amor V.

Amor V.


Philippines - Tests: 6 - Portfolio: 1

I would like to showcase my skills, talent and experience in technical and creative writing. I am a hardworking professional who knows how to value and respect people's time. I have been writing my whole life and over five years online. With this experience, I would like to help people in reaching their desired goals. Apart from writing, I was also employed as an over-the-phone technical and customer service representative for two American companies for over five years. I worked with Linksys Home Networking for over two years and with Time Warner Cable for almost three years. My experience with handling different kind of customers gives me an advantage on how to deal with people, online and offline.

$5.56 /hr
4,102 hours

Sabrina Barringer

Sabrina Barringer

Experienced data entry, HR, and administration professional.

United States - Tests: 5

Stay at home mother looking to rejoin the workforce, without having to be away from my family. If you are looking for someone who has experience in different fields, who is hard working, and detail oriented, you have come to the right person. I have extensive experience with most Microsoft programs, including but not limited to: Microsoft Word, Excel and PowerPoint. I am also proficient in internet programs, search engines, troubleshooting, customer service, and I type over 60 wpm.

100% Job Success
$7.78 /hr
150 hours