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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Michael M.

    Michael M. Agency Contractor

    Chat Support / Customer Service / Email

    Philippines - Tests: 15 - Portfolio: 4

    I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations.

    Groups: BigCommerce

    Associated with: Dynatech Team Solutions, Offshore Us Agency

    $5.56 /hr
    9,534 hours
    4.19
  2. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    14,329 hours
    5.00
  3. Alden B.

    Alden B.

    Quality Assurance,Customer Service,Chat Support

    Philippines - Tests: 4

    During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

    $4.00 /hr
    1,954 hours
    4.53
  4. Glenda Stamatelos

    Glenda Stamatelos

    Customer Service, Telephone support. live chat, Telemarketing

    South Africa - Tests: 10 - Portfolio: 6

    I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

    Groups: Pro Customer Service

    $15.00 /hr
    421 hours
    4.62
  5. Lowell Cava Enriquez

    Lowell Cava Enriquez

    Customer Service Representative,(Technical,Email,Chat Support)

    Philippines - Tests: 2 - Portfolio: 1

    I have been working in a Call Center field for almost 7 years now. I am confident enough that I have the skills for Customer Service since working with a Company requires several training and frequent up skill training. I worked with company's that deals with inbound, outbound, tech support, collections and sales. Such calls are from US, Australia, Canada and UK. I work with a positive disposition and provide excellent customer service that builds up the brand of the company. I can balance customer satisfaction and the company's interest. I am composed in handling complex request and can pacify an irate customer. I am accurate, efficient dependable and responsive. If there is anything I need to learn for the job I learn it fast. I have a quiet working environment with a noise-cancelling headset and 2-3mb/s internet connection I also have a back up internet source. I am hoping that I may be consider to have this opportunity to work with you and share my knowledge, my time and my effort. And to commit myself working full time for the said Job.

    $3.33 /hr
    882 hours
    0.00
  6. Muzamil S. Agency Contractor

    Customer service support and live chat operator.

    Pakistan - Tests: 5

    I'm highly qualified with years of experience in Customer service. Most of the main work that I have done in Customer service are: 1) Live chat operator 2) Sales and technical Support. 3) Phone Support 4) Also with a good knowledge of ticketing system (email response) If you require any skills, no matter how big is your requirement; I'am available to provide you service in achieving your goals and the required results.

    Associated with: Vital aims

    $3.00 /hr
    0 hours
    0.00
  7. Aireen Rose Empeo

    Aireen Rose Empeo

    Customer Service/Email Support//Chat Support/Virtual Assistant

    Philippines - Tests: 7

    For the past six years I developed excellent skills in the BPO industry which include good customer handling, extraordinary patience and diligence in my work. I also acquired enough knowledge and experience in this field which made me confident that I can deliver a service better than expected. I have an excellent command in Zendesk (1 1/2 year experience in email support) and Velaro (1 year experience in chat support). I highly value work and my clients as shown on a number of long term contracts I have had.

    $11.11 /hr
    6,036 hours
    4.63
  8. Angelie M.

    Angelie M.

    "Freelance Customer Service, Technical Support, Chat/Email Support"

    Philippines - Tests: 7

    I am willing to work in the field of customer services, technical support and telemarketing as I have the prior experience. I have assisted customers via live chat, email and live call support. I have hands on experience working with a CRM system to manage my tasks well. I am always willing to grab the opportunity in these respective fields and I want to build my career in it. I have been through training sessions and I have knowledge about customer services and soft skills. Professional Profile • Experienced in providing superior customer service on phone and in person. • Able to establish rapport, define and solve problems. Highly trainable. • Highly organized and efficient. Able to prioritize and handle multiple tasks. • Proficient in Windows XP, Office, and internet research. • Team Player. Flexible and responsive. • Willingness to learn and develop. • Hands on experience with CRM softwares

    $4.00 /hr
    480 hours
    4.53
  9. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  10. Kristina ma. elisa G.

    Kristina ma. elisa G.

    Customer Service Representative, Chat/Email Support, Quality Analyst

    Philippines - Tests: 7 - Portfolio: 3

    Dedicated Customer Service Representative with over 6 years of experience providing outstanding customer support services. I have developed and used my skills: including fast-typing ( typing test result: http://10fastfingers.com/result/1_BE/I+can+type+56+words+per+minute+Are+you+faster ), good telephone etiquette, good listening skills, strong verbal and written communication skills, problem solving, multitasking, information gathering while working in fast-paced environment. I am proficient in Microsoft Office, Kayako, Jira, Telegence, Limelight, Rhino Support, Live Chat Inc, Zendesk and Shopify. I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. I am confident that my professional and educational background, complemented by my strong work ethic and self-motivation would be great assets.

    $5.56 /hr
    1,745 hours
    4.94