chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 134 chat support projects are completed every quarter on Upwork.

134

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.60.

4.60
Last updated: May 1, 2015
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  1. Erlyvonne M.

    Erlyvonne M.

    Data Entry Specialist/Email Handling/Chat support/Customer Service/QA

    Philippines - Last active: 29 days ago - Tests: 7 - Portfolio: 1

    I have worked in the BPO Industry for the past 6 years. Started as a customer service representative for a telecommunications account, financial account and a sales/techinical account. I then worked my way up the ranks - to a Sr. Quality Specialist and now to a Quality Manager. When I was a customer service representative, I handled inbound and outbound calls as well as emails and chat correspondence. As a Quality Manager, I regularly interact with foreign clients (Americans and Indians) through meetings, discussion and business reviews. My primary tasks is to ensure that the programs I handle adhere to quality standards and process. I also provide business intellegence as well as analytics to the clients in terms of their performance.

    $4.44 /hr
    392 hours
    4.73
  2. Maureen Dy

    Maureen Dy

    Customer Service,Live Chat & Email Support, Web Research,Data Entry

    Philippines - Last active: 12 days ago - Tests: 8 - Portfolio: 3

    My goal is to deliver the highest Customer Service experience and satisfaction. I am also a skilled Live Chat Customer Support Assistant, Email Support and can perform perfectly for any Administrative jobs. My objective is to be an asset in a company/client I will be working with and not a liability. I always give my 100 percent dedication and reliability in whatever given task it may be. Absolutely worthy for your time and money!

    $5.56 /hr
    5,531 hours
    4.96
  3. Debie D.

    Debie D.

    Customer Service and Live Chat Support, Data Entry Professional

    Philippines - Last active: 4 hours ago - Tests: 6

    To work efficiently and with good quality is what I aim for every time I am assigned a certain job. I have worked as a Customer Service Representative for almost 5 years.I am knowledgeable in MS Office (Word, Excel, PowerPoint). I have studied Information Technology and basic accounting. I have good and fast typing skills, can do multitask and work under pressure. I will serve full dedication and give best results to my clients.

    $4.44 /hr
    2,592 hours
    4.73
  4. Cristy Joy Fernandez

    Cristy Joy Fernandez

    Expert Customer Service Representative and Chat Support Representative

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 2

    Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

    $3.89 /hr
    3,630 hours
    4.75
  5. Mary Grace Gozon

    Mary Grace Gozon

    Team Supervisor, Team Leader, Customer Service, Email and Chat Support

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 6

    I have been in Business Process Outsourcing for more than 5 years and provided an Excellent Customer Service not only to our customers and clients but specially to other call center representatives as a supervisor in the operations. A hardworking person, multitasking, dedicated, resourceful and a fast learner. I am very good at decision making and offers solution rather than complaining. I am looking for a long term job. As a supervisor, my duties and responsibilities are: - Attend to a client conference calls and meetings for updates. - Make sure that my team's needs are taken care of; from their performance to their payroll (Admin Task). - Provide feedback and coaching to make sure that the agents are motivated to perform beyond the expectations. - Take escalated calls. - Create and update different types of reports in an excel file and send it via Email. - Take Inbound call at least an hour per week. - Make an outbound calls for follow up. - Evaluate the quality of the agents call per week and identify the root cause of the agent's behavior that caused their performance.

    $5.56 /hr
    2,098 hours
    5.00
  6. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    4,691 hours
    4.98
  7. Cherry Laurel

    Cherry Laurel Agency Contractor

    Virtual Assistant / Customer Service Chat & Email Support / Data Entry

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 4

    "Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” > Can Multi Task and very hardworking > Keen eye for details > Excellent English Communication Skills Written & Verbal > Pro Active and Very Focus > Experienced in Administrative Tasks and Real Estate office tasks

    Associated with: Laurel Inc.

    $10.00 /hr
    11,080 hours
    4.99
  8. Christian Yonson

    Christian Yonson Agency Contractor

    Customer Service Representative, Technical, Voice,Chat & Email Support

    Philippines - Last active: 1 day ago - Tests: 8

    My main objective in joining oDesk is to be in a competitive environment where I can share my skills and expertise with equally competitive buyers.Working as a call center agent for more than three years have developed my skills in providing quality service to customers. Not only that but my skills in typing greatly improved since we answer queries through chat and email. I am also very familiar with Microsoft and Internet applications. I have experiences in handling different live chat window such as AliveChat, WebX, AliveSupport, Kayako Desktop, Olark and email support programs such as Kayako Fusion, RightNow, Cerberus Help Desk and Zendesk.

    Associated with: eConnect Agency

    $6.00 /hr
    19,757 hours
    4.77
  9. Rollyn jell S.

    Rollyn jell S. Agency Contractor

    Data Entry Web Research, VA, Email Support, Chat, Customer Service

    Philippines - Last active: 4 hours ago - Tests: 7

    Having been exposed to the Customer service and Hospitality industry taught me everything there is to know about providing excellent customer service. I have also worked as a business center secretary and has good experience in data encoding and has spent 5 years of working with Microsoft Office essentials. Working in the Call Center industry for almost 4 years definitely made me very fluent in dealing with customers of different races and efficiently providing them solutions to their needs. I am looking forward for an opportunity in where I can contribute my long years of experience and knowledge to help the company advance efficiently and productively. In which will enable me to use my strong communication skills, both written and oral. Having an excellent customer service background and my ability to work well with people, I am confident enough that I will be an asset of the company and will contribute a lot on the company platform's success.

    Associated with: HOPE Solutions, On The Go

    $8.00 /hr
    1,065 hours
    5.00
  10. Cheryl Torres

    Cheryl Torres Agency Contractor

    Email Handling Chat Support Customer Service Data Entry

    Philippines - Last active: 4 hours ago - Tests: 4 - Portfolio: 15

    I am a Computer Engineering graduate. I have had seven years of experience in the fields of Customer Service. I have a strong affinity for the Web and a keen interest in technology. I am fluent in English. I am always willing to commit to whatever additional training or education might be necessary to meet the company's present and future needs. I am very easy to work with, meaning that I can easily adopt changes and even work on an unknown subject if given the right guidelines. I enjoy learning new things, and I absolutely love customer service. . I strongly believe that there are no limits to personal and professional development. Client satisfaction is my priority. Get to know more about me by checking my one page site : http://www.strikingly.com/hereandthere

    Associated with: Wise Wons

    $7.78 /hr
    7,557 hours
    4.98