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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.

132

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: September 1, 2015
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  1. Kristina ma. elisa G.

    Kristina ma. elisa G.

    Customer Service Representative, Chat/Email Support, Quality Analyst

    Philippines - Tests: 7 - Portfolio: 3

    Dedicated Customer Service Representative with over 6 years of experience providing outstanding customer support services. I have developed and used my skills: including fast-typing ( typing test result: http://10fastfingers.com/result/1_BE/I+can+type+56+words+per+minute+Are+you+faster ), good telephone etiquette, good listening skills, strong verbal and written communication skills, problem solving, multitasking, information gathering while working in fast-paced environment. I am proficient in Microsoft Office, Kayako, Jira, Telegence, Limelight, Rhino Support, Live Chat Inc, Zendesk and Shopify. I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. I am confident that my professional and educational background, complemented by my strong work ethic and self-motivation would be great assets.

    $5.56 /hr
    1,785 hours
    4.94
  2. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  3. Cristy Joy Fernandez

    Cristy Joy Fernandez

    Expert Customer Service Representative and Chat Support Representative

    Philippines - Tests: 5 - Portfolio: 2

    Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

    $3.89 /hr
    4,588 hours
    4.75
  4. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    5,761 hours
    5.00
  5. Marjorie Malong

    Marjorie Malong Agency Contractor

    Sales, Chat, Technical and Customer Service Support Representative

    Philippines - Tests: 8

    I'm Marjorie Malong, 23 years of age. I had been working in the Business Process Outsourcing Industry for almost four years now. My first work experience had been with Spi Global Inc, handling customer service and technical level support level 1 of Dish Customers in the U.S. Our work mainly focuses on providing the best customer service to our dear customers. We were worked to achieve the best statistics for the company like customer service satisfaction and handling time. Second with Teletech as a Telstra Credit Management Consultant, our account is one of the biggest telecommunication in Australia. This is why we have a lot of queue thinking that there is only 7 states in Australia. My duties and responsibilities deals with processing payments, payment arrangements and credit bureau listing. The black listing in Australia is centralized and customers really takes concern with regards to their credit file. Third, I took a position as a Sales Consultant with Startek Inc. The work covers asking customers to have new service for Time Warner Cable: inbound, outbound and through chat. It depends on the queue what will be the work for the day but most of the time there a lot of customers calling in that's why we are on voice. Nevertheless, we make sure that we get our customer's trust to get the product that we are selling which are cable, internet and digital phone in the U.S. By this, we can say that we achieve the statistics set for us as workers for the said company. I also worked with oDesk as a Customer Service Support. I handled chats and emails for all users here at oDesk. With the above experiences I have shared, I must say that I have learned a lot with being a customer service representative. I have learned to deal with different personalities and different customers. Moreover, I have been considered good with the job because of the incentives and commission that I have received from my past companies. I am still at open doors for new commitments. I still have a lot to learn since every account differs from the other. I am quite confident that the field that I chose to work to will make me a better person.

    Associated with: MAGNIFICO, Arellsons

    $4.44 /hr
    2,181 hours
    4.30
  6. Cherry Laurel

    Cherry Laurel Agency Contractor

    Virtual Assistant / Customer Service Chat & Email Support / Data Entry

    Philippines - Tests: 7 - Portfolio: 4

    "Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” > Can Multi Task and very hardworking > Keen eye for details > Excellent English Communication Skills Written & Verbal > Pro Active and Very Focus > Experienced in Administrative Tasks and Real Estate office tasks

    Associated with: Laurel Inc.

    $10.00 /hr
    11,478 hours
    5.00
  7. Geover C.

    Geover C.

    Chat Support, Customer Service, Data Entry Specialist, Web Developer

    Philippines

    I'm searching for opportunities where I can use and utilize my knowledge and skills as a result of my experiences. My goal is to work with a client and deliver quality outputs that will exceed their expectation. I am very sincere in maintaining the quality and time frame of my work. I have good initiative in doing tasks, good analytical and communication skills.

    $3.00 /hr
    1,079 hours
    0.00
  8. Abegail E.

    Abegail E.

    Travel Specialist / Customer Service Representative/ Chat Support / VA

    Philippines - Tests: 4

    I was once part of EXPEDIA.COM, one of the best travel agencies in the US. As one of their Travel Account Executives, I was trained to be very vigilant on dealing with customers and give them the best that I can offer. I am a computer and internet savvy. Multitasking is one of my expertise. I am good at Microsoft word, Microsoft excel and PowerPoint. I am hardworking and would surely do my best to get the job done perfectly.

    $4.44 /hr
    438 hours
    0.00
  9. BRIAN LOUIS MOGAN

    BRIAN LOUIS MOGAN

    Senior Level Customer Service and Email, Chat Support Specialist

    Philippines - Tests: 8 - Portfolio: 2

    To create a wonderful working relationship to my oDesk employer. My core competency lies in client services and was also exposed to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Voice Talent (as a), Administrative Support, Order Processing, Web Research, Data Entry, Lead Verification, Customer Support and Team Management (billing, technical, outbound, Email, Ticket and Chat). I see to it that every project has been done correctly and accurately and can surpass my clients expectations. More of the reason why I scrutinize every angle, triple check all work and perfecting it over-all and going the extra mile to retain client's trust and satisfaction. Responsible, highly resourceful, detail-oriented, reliable, goal-oriented, relentless, self-motivated, open-minded, and willing to learn Sincere, reliable and remarkable professional work is what you'll get.

    $3.33 /hr
    1,894 hours
    0.00
  10. Jessie Roque

    Jessie Roque

    Live Chat Support, Customer Service, Data Entry, Email Handling, VA

    Philippines - Tests: 3

    To the Manager, I have experience in website data entry, chat support and customer service other task easily and having ability to give back to you fine results. I’ve held several customer service, data entry and chat support positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data and reports to immediate supervisor. If you feel there is a mutual interest, I would welcome the opportunity to meet with you to learn more about your company, the requirements of the position, and how my qualifications would be a good fit. Thank you in advance for your time and consideration. I look forward to Hiring from you soon. Jessie Flores-Roque

    $3.00 /hr
    0 hours
    0.00