chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 134 chat support projects are completed every quarter on Upwork.

134

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.60.

4.60
Last updated: May 1, 2015
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  1. Edgar Pateno

    Edgar Pateno

    Customer Support Xpert/Email Chat/eBay Store Manager/Marketing Manager

    Philippines - Last active: 18 hours ago - Tests: 13 - Portfolio: 3

    I was privileged to work for HEWLETT-PACKARD or HP (the world's leading PC manufacturer) for 5 solid years assisting customers on their computers and printers. My responsibilities included, but not limited to, answering presales and post-sales related queries, handling returns/exchanges/refunds/cancellation, problem solving, customer retention, resolving customer complaints, and troubleshooting printers/computers through email and chat. Well-exposed to multi-tasking, as I also engaged in other administrative works (data entry, order tracking, creating service tickets, making follow-ups, and more) while attending to clients. Acted as an SME (Subject Matter Expert) for other agents and took supervisory chats and emails for those that needed urgent action and escalation. I was also connected with MICROSOFT for 2 strong years specializing in customer satisfaction, complaints, sales, creating contracts for Microsoft Partners, and technical related concerns about software over the phone. I am currently working for clients on Odesk as an Email and Chat Specialist/Help Desk Support/eBay Store Manager/Marketing Manager/Gmail Specialist. I do the following tasks: - monitor inbound emails and chats and provide customers with proper resolution in a timely manner - provide shipping quotes - monitor the clients eBay store and their website - manage the clients eBay Store and all transactions - keep an eye on order shipments and send shipping notices to customers - send follow up emails about product quotations, product recommendations, and back-orders using Gmail client. - edit and post real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn - manage the clients marketing system (Facebook, Mailchimp, Hootsuite, Twitter, Google+) - reach out to website owners, CEOs, Presidents, or web admins, send them an email about a cancer educational campaign, and request them to link our website to their resource page. Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, and Kayako Fusion.

    $7.78 /hr
    6,302 hours
    4.96
  2. Noelina Sese

    Noelina Sese

    Customer Support, Virtual Assistant

    Philippines - Last active: 18 hours ago - Tests: 2

    Customer Service and Virtual Assistant posts make up the majority of my professional career. During my tenures, I have acquired, and mastered skills necessary to make each hour very productive My core competencies include productivity such as Google Docs, OneDrive, Microsoft Office, Dropbox. I am also very handy in web research and learning back-end tools like account management and CRM.

    $4.44 /hr
    3,373 hours
    5.00
  3. Antonia K.

    Antonia K.

    IT support technician - Expert in data entry and web research.

    Greece - Last active: 18 hours ago - Tests: 4

    I'm a highly experienced IT support technician and an expert in Data Entry and Web Researching. I have worked for many years in the IT field, I'm highly motivated and my goal is to always give my best to provide a high-quality service. I'm also an experienced translator offering a wide range of services(editing text, translating any text,book, or website content from English to Greek and vice versa, subtitling).

    $11.00 /hr
    3,020 hours
    5.00
  4. Diana P.

    Diana P.

    Goal-oriented and hardworking

    Philippines - Last active: 18 hours ago - Tests: 8

    Since 2006, I have worked as a technical/customer/helpdesk support representative. The latter includes voice, email and chat altogether. I have knowledge in home and small office network, DSL connections, basic computer hardware troubleshooting, voice to text translation and software testing with data entry. Average typing speed is 50wpm with 94% accuracy and can do multitasking. With experience in Australian and British English. Hardworking and dependable person I am.

    $4.44 /hr
    750 hours
    5.00
  5. Ronalyn C.

    Ronalyn C.

    Virtual Assistant ,Data entry, Web researcher, Lead generation

    Philippines - Last active: 18 hours ago - Tests: 4 - Portfolio: 2

    I have 5 years experienced working as data entry, research, and extracting data information to MS Excel. My experienced has molded me to become a dedicated person in terms of work, give me strength to perform the best ability I have, and equipped me to become a better person to solve the problem in times of trouble. My goal to work here in ODESK is to achieve the best possible performance from each client project by providing good quality service. I seek long-term agreements specializing in my areas of expertise. If I have to, I'm also prepared to undergo training for whatever skill is required.

    $4.44 /hr
    872 hours
    4.83
  6. Joanna Marie Calma

    Joanna Marie Calma

    Expert customer service - phone, chat and email

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 2

    I'm a customer service expert I have handled multiple platforms including phone, chat and email. I have experience in both technical and customer service support. I have experience in general customer service, retention, customer support, technical support, disputes, refunds, shipping and delivery. I've been in the BPO industry for 3 years now; 2 years in an office and a year working from home. I'm easy to work with and can handle any task given to me.

    $6.67 /hr
    1,165 hours
    5.00
  7. Ma kathrina S.

    Ma kathrina S.

    Data Entry l Web Research l Virtual Assistant l WordPress l CSR

    Philippines - Last active: 2 days ago - Tests: 11

    "Always give people more than what they expect to get."- Nelson Boswell I am a registered nurse by profession. I have current experience as an assistant performing data entry, web research and some administrative tasks with an Elance client. I have more than a year of call center experience both as Customer Service and Technical Service Representative. An internet-savvy and Computer proficient with MS Office applications, Google Docs, WordPress, Trello, Search engine sites, Windows Operating System and Linux. I am knowledgeable as well in social media sites such as Facebook, Twitter, Instagram, Tumblr, Linkedin, Pinterest. I am a fast typist and highly detail oriented. I have strong skills in time management, prioritizing tasks, and meeting deadlines. I am always prompt in communication and has strong follow up skills. I am a quick learner and follow instructions very well. I have good written and verbal English communication skills. My goal is to be able to provide my potential clients an excellent service and to exceeds their expectations. SERVICES OFFERED: -Administrative tasks such as data entry/copy paste, web research, email handling -Searching and finding email contacts, phone numbers and other contact information with or without using tools -Convert PDF file to Word Document/Excel and vise versa -Collect data from websites to another -Upload content or information to website as well as managing it -Customer Service (through email and chat support) OTHER SERVICES AND ATTRIBUTES: -Fast turnaround time -Accurate and detailed collection of data and analysis -Always prompt in communication -Able to quickly understand instructions and ask questions relevantly -Flexible and can adopt to stress -Dependable Assistant and updates client on progress of the task

    $4.00 /hr
    125 hours
    5.00
  8. Eleanor marie Y.

    Eleanor marie Y.

    Virtual Assistant and Customer Service Representative

    Philippines - Last active: 2 days ago - Tests: 3

    I am a excellent Customer Service Representative having an experience in a call center industry for about 5 years. I can work with minimal supervision.I'm proficient working over the net, and using different tools and application online. I always give my 100 percent every time a task is given. Either it is a admin task or communicating with different client.

    $4.44 /hr
    108 hours
    4.65
  9. Maria Cristina Apostol

    Maria Cristina Apostol

    Virtual Assistant / Live Chat Support/Researcher/Recruiter/Team Leader

    Philippines - Last active: 1 day ago - Tests: 18 - Portfolio: 7

    Studying in 9.0 NINER IELTS Review Center honed my written and spoken English. I can type 85 words/minute, spelling and good grammar are my strong points. I have good mastery of MS Office such as Word, Powerpoint, Publisher and Excel. Researching on different search engines for vital information related to the topic at hand is an indispensable skill I have developed over the years. Aside from Researching, I am also focused on Project Management and oDesk Recruiting. Part of being a Project Manager and Recruiter is to post jobs and to hunt people that will suit a specific job description. As a recruitment officer, I had been trained to search a needle in a haystack by employing various tests and conducting interviews to have a clear picture of an applicant. Moreover, staffing and delegating someone who is a hundred miles from my office is something unusual to do. And as such, this job had trained me to be the most careful and mistake-free Hiring Officer.

    $5.00 /hr
    7,743 hours
    4.90
  10. Ricky P.

    Ricky P.

    Client Relations Manager / Technical Consultant

    Philippines - Last active: 18 hours ago - Tests: 8 - Portfolio: 3

    To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. I have 10 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

    $11.11 /hr
    9,032 hours
    4.99