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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: September 1, 2015
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  1. Nina S.

    Nina S. Agency Contractor

    Virtual Assistant/QA/Customer Service/Administrative Services/HR

    Philippines - Tests: 4

    In my years of experience in the contact center industry, I have developed my office, marketing, communication, quality assurance and customer service skills that I can use to provide excellent service to you and to your business. I continuously mold myself to be a highly competitive individual to be qualified in every task that will be given to me, therefore identifying my capabilities. I am willing to learn and explore new things to discover my full potential. I aim to give 110 percent to achieve my goal in the work that will be delegated to me.

    Associated with: Seven ACE Group

    $5.56 /hr
    166 hours
    4.84
  2. Jacqueline G.

    Jacqueline G. Agency Contractor

    Email and Chat Support Professional

    Philippines - Tests: 18

    I have more than 10 years customer service experience (including phone support, email and chat support and in-person support) in the telecommunications and data center industry. I handle mobile products (postpaid, prepaid, VAS), wired products (lease line, dsl, internet) for both corporate and retail clients. Part of my responsibility is to upsell and cross-sell new products and services to existing clients. In addition to my telecommunications background, I am knowledgeable in programming and web development because this was what I started with in the early years of my career. I am a technical person who can assist clients in the sales, IT and telecommunications field. I am very hard-working, organized, self-motivated, very resourceful, can multitask and very dependable. I have always been given extra research and presentation tasks in the groups I have worked with because I deliver above expectation. I have an excellent command of the English language, so communications will not be a problem between me and my client. I look forward to working with clients for non-voice projects. I type fast at 75WPM, always on my mobile devices (laptop, tablet or cellphone) majority of my non-work hours and would very much like to put the time I spend on these devices into more productive hours.

    Groups: Pro Customer Service

    Associated with: Alloutsource Inc

    $7.78 /hr
    26 hours
    5.00
  3. Aris S.

    Aris S. Agency Contractor

    Excellent Customer Support Representative

    Philippines - Tests: 12

    My objective is to find a permanent full-time job that will enable me to improve my interpersonal skills and customer service orientation. I wish to attain growth in terms of career development and financial stability. I am well acquainted in the field of professional customer service and team management. If you are looking for an outstanding support representative and/or a team leader, I am the Man you should be hiring.

    Associated with: OneFreelance, OneFreelance Agency

    $7.78 /hr
    1,197 hours
    5.00
  4. Chanda A.

    Chanda A. Agency Contractor

    Professional Virtual Assistant

    Philippines - Tests: 2 - Portfolio: 6

    More than seven years of professional experience providing office administrative and clerical support, including handling confidential information. Extremely skilled in computer skills in spreadsheets, power point and MS word processing (40wpm). A call center agent. An internet savvy, with over one year experience of working homebased job as appointment setter, telemarketer, data entry keyer, and social media organizer. Interested to be your excellent Virtual Assistant.

    Associated with: VAs, Pinnacle Softtech

    $7.78 /hr
    11,037 hours
    4.92
  5. Sergey I.

    Sergey I. Agency Contractor

    CUSTOM PHP | MySQL | HTML | CSS | JavaScript | jQuery EXPERT

    Mexico - Tests: 7 - Portfolio: 12

    "What we require is not the thermometer to show there is a fever, We need doctors to heal it" 'If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.' EXPERIENCE MEANS NOTHING, EXPERTISE MEANS EVERYTHING. MORE THAN 12yrs OF EXPERTISE EXPERIENCE IN CUSTOM DEVELOPMENT. ✔ PHP Framework: CUSTOM, PHP5, Advance PHP, Outstanding OOP Programming, CodeIgniter, Yii ,CakePHP. PHPFOX, phpmyadmin, Ajax. ✔ Front-end: PSD to HTML, PSD to HTML5, HTML5, XHTML, DHTML., PSD to Wordpress, CSS3, SASS/LESS, Bootstrap, JavaScript, JQuery. ✔ Database servers: MySQL (Version 5x) ✔ API: Rest API, Mail chimp, Social Network. Twilio, JSON, Google Maps, AWS, All 3rd Party API Integration ✔ Payment Gateway Integration. ✔ Web servers: Apache, Nginx. ✔ CMS: Custom CMS, UMI.CMS, Net Cat, Magento, Wordpress, Drupal. ✔ E-Commerce: Custom E-commerce, Woocommerce, Magento, Prestashop, OpenCart, Shopify, BigCommerce. ✔ Backend: Admin panel, Cpanel. ✔ Application Development : IOS, ANDROID, WINDOWS. ✔ Version Control: SVN, Github, Bitbucket. ✔ Software Development: System Development, Database Development. ✔ SEO: White Hat, Link Building along with providing Monthly reports. ✔ Atlassian: Jira , HipChat ✔ Technical Support, Email-support, Chat development and Support, Web scrapping, Data Mining. Please find the mentioned link of my Curriculum Vitae/Resume for your kind perusal. http://sizit.pro/ Why hire me? ✔ Warranty Period of 2months ✔ Availability of 7 days/week. ✔ Good communication skills with fluency in English & Russian and Spanish (Basic) language. ✔ Experience in working in different time zones. ✔ Expect professional attitude, clean code, solutions that you won't need to fix after the project is finished, lots of ideas regarding your site/service, security audit, etc. Unsurpassed skills in fixing bad 'indian' code and salvaging projects by doing step-by-step full code refactoring without breaking live mode. For fulltime offers (more than 6+ months) there are nice options available: discount (up of 10$ per hour), 24hr support in case of emergencies (response time from 0 mins to 2 hrs). Give me a shot and We'll be long-term partners. -S.I

    Associated with: RedixGroup - web development

    $50.00 /hr
    734 hours
    4.75
  6. Wilfredo L.

    Wilfredo L. Agency Contractor

    Customer Support Specialist / Executive Assistant

    Philippines - Tests: 8 - Portfolio: 6

    Over the last 8 years I have been an Executive Assistant, Technical Support and Customer Support. With these mixed experiences, I have developed that ability to work through scheduled deadlines and meeting them with excellence. As proven my track records inside Odesk with the work history I have here that I have provided quality support for my clients. Having me around would provide you and your company a great valued asset to have.

    Associated with: Express Innovative Solutions

    $6.67 /hr
    1,035 hours
    5.00
  7. Anastasiya Sviderska

    Anastasiya Sviderska Agency Contractor

    Project manager and profficent support assistant,

    Czech Republic - Tests: 7

    I have more than 4 years of customer service experience (including online, phone and personal) and, during this period, have been using Zendesk, Salesforce, Jira, Redmine, and GoToMeeting software solutions to train, assist and guide customers thought the software tools I've been supporting; troubleshooting the technical issues, getting through the bug and feature request submissions, resetting passwords and getting the feedback. I have quite an experience, using MS Office tools and Google Drive, to create reports, make presentations and manage projects and inter-sharing with my team mates. I am friendly and professional assistant; my multitasking skills, help me to manage several projects the same time. Being a quick learner, I would be very happy to assist you with you customer service flows and provide additional support to any of your projects. Having Russian as my native language I would be able to provide you with multi-language supplier support.

    Groups: Article Samurai, Pro Customer Service

    Associated with: RostDS s.r.o. Agency

    $11.11 /hr
    6,764 hours
    4.40
  8. Jahlier Garrido

    Jahlier Garrido Agency Contractor

    Outbound Sales/Customer Service /Data Entry/Virtual Assitant

    Philippines - Tests: 2 - Portfolio: 2

    I'm interested in implementing my interpersonal, technical processes for getting best possible results. Having deep knowledge of MS Office Applications and possessing high typing skills, as well as excellent pronunciation and fluency in English will allow me to show best possible results while accepting inbound and outbound calls, chat sessions, providing customer support services. -Telemarketing/Telesales -Appointment Setting/B2B/B2C -Customer Service Representative for 3 years -Data Entry Staff for 2 years -Social Media Marketing -Virtual Assistant

    Associated with: DJO Career Opportunities

    $3.33 /hr
    1,609 hours
    5.00
  9. Nelly A.

    Nelly A. Agency Contractor

    Customer Service Supervisor

    Spain - Tests: 8 - Portfolio: 3

    Hello my name is Nelly, welcome to my profile :-) I am a customer service professional with 6 years of experience working as a chat/email/phone support agent. During my experience, I have been using tools like Zendesk, Kayako, Amazon seller central, Hermes Net(Vocalcom) and Zoiper; to handle client requests such as orders placement/cancellation, refund, password, feedback and troubleshoot technical issues. I also sold new products/services. As a native French speaker and being proficient in English, I am comfortable working in both languages. I am deeply familiar with Microsoft Word, Excel and team communication platforms like Slack, Bitrix24. In addition, I adapt quickly to new programs. I am equally adept at communicating directly with clients, as I am in supporting teams with their client-facing activities. I am highly motivated, professional, multitasker, team player and have demonstrated competitiveness working under pressure. I look forward to working with you as a customer service representative.

    Groups: Pro Customer Service

    Associated with: Alpha Virtual Solutions

    $15.00 /hr
    1,859 hours
    5.00
  10. Renbran S.

    Renbran S. Agency Contractor

    Expert Telemarketer with exemplary Customer Service skills

    Philippines - Tests: 6

    An expert in Virtual assistant with customer service, technical support,chat support, telemarketing experience and tons of knowledge about recruitment. I believe that my strong technical skills and education will make me a very high-end candidate for any position that a client might have. The following are my skills that I specializes in: • I strive for continued excellence • I provide exceptional contributions to customer service for all customers • Hard working and highly motivated person • An individual that has a good personal orientation • Money driven and has good work ethics • Accurate and can meet deadlines; pay attention to details • Computer Savvy • Microsoft office literate • more than 65 wpm Having a job is not all about following your job description but its all about work ethics and the intensity of how much you like your job; not about the salary but about success and development. Giving my full commitment and responsibility are my greatest asset on why CLIENTS should hire me, I'm not a project based contractor but I'm looking forward for STRONG and LONG TERM COMMITMENT.

    Associated with: Elite Manpower Agency

    $8.89 /hr
    3,143 hours
    4.81