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Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


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Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Orchille G.

Orchille G. Agency Contractor

Technical Support

New Zealand - Tests: 2

I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

Associated with: AGENCY

$22.22 /hr
5,582 hours

Sheila Mae Ingan

Sheila Mae Ingan Agency Contractor

Customer Service Representative/ Agency Manager

Philippines - Tests: 7

To secure a position where my existing skills in the areas of Customer Service, Content Writing, and Transcription will be utilized by a progressive company.

Associated with: JSS Virtual Solutions, OutstartBPO-Cebu

100% Job Success
$17.00 /hr
7,885 hours

Roselle H.

Roselle H. Agency Contractor

Customer Service / Email Support / Chat Support / Transcriptionist

Philippines - Tests: 4

I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

Associated with: RCH Solutions

100% Job Success
$11.11 /hr
14,597 hours

Alden B.

Alden B.

Quality Assurance,Customer Service,Chat Support

Philippines - Tests: 4

During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

67% Job Success
$4.00 /hr
2,212 hours

Rujean Acosta

Rujean Acosta

Chat Support/Email Handler/Customer Service Specialist

Philippines - Tests: 4 - Portfolio: 2

I have been in the BPO industry for more than 5 years and I am here to offer my experience to provide customer service solutions for your business: *Chat support--Able to multi-task and handle two or more customers at a time using various platforms *Email handling--Fast response to tickets (especially in Zendesk) *Order Processing--Experienced in seamless order processing using Magento I have a wide knowledge in administrative support and can satisfy roles requiring: *Billing Support *Logistics Support *Technical support (i.e., cable, internet and digital phone support) ***Reliable Service*** I am committed to providing reliable service. I work with a desktop unit and has a back-up laptop. To cope up with unexpected internet issues, I have maintained two broadband accounts with the biggest internet service providers in the Philippines. ***Long-term Work*** I am here to stay for good in oDesk. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. Please browse through my portfolio below to see my qualifications. I am looking forward to work with you!

$3.00 /hr
8,303 hours

Lowell Cava Enriquez

Lowell Cava Enriquez

Customer Service Representative,(Technical,Email,Chat Support)

Philippines - Tests: 2 - Portfolio: 1

I have been working in a Call Center field for almost 7 years now. I am confident enough that I have the skills for Customer Service since working with a Company requires several training and frequent up skill training. I worked with company's that deals with inbound, outbound, tech support, collections and sales. Such calls are from US, Australia, Canada and UK. I work with a positive disposition and provide excellent customer service that builds up the brand of the company. I can balance customer satisfaction and the company's interest. I am composed in handling complex request and can pacify an irate customer. I am accurate, efficient dependable and responsive. If there is anything I need to learn for the job I learn it fast. I have a quiet working environment with a noise-cancelling headset and 2-3mb/s internet connection I also have a back up internet source. I am hoping that I may be consider to have this opportunity to work with you and share my knowledge, my time and my effort. And to commit myself working full time for the said Job.

$3.33 /hr
1,078 hours

Aireen Rose Empeo

Aireen Rose Empeo

Customer Service/Email Support//Chat Support/Virtual Assistant

Philippines - Tests: 7

For the past six years I developed excellent skills in the BPO industry which include good customer handling, extraordinary patience and diligence in my work. I also acquired enough knowledge and experience in this field which made me confident that I can deliver a service better than expected. I have an excellent command in Zendesk (1 1/2 year experience in email support) and Velaro (1 year experience in chat support). I highly value work and my clients as shown on a number of long term contracts I have had.

100% Job Success
$11.11 /hr
6,389 hours

Kristina ma. elisa G.

Kristina ma. elisa G.

Customer Service Representative, Chat/Email Support, Quality Analyst

Philippines - Tests: 7 - Portfolio: 3

Dedicated Customer Service Representative with over 6 years of experience providing outstanding customer support services. I have developed and used my skills: including fast-typing ( typing test result: ), good telephone etiquette, good listening skills, strong verbal and written communication skills, problem solving, multitasking, information gathering while working in fast-paced environment. I am proficient in Microsoft Office, Kayako, Jira, Telegence, Limelight, Rhino Support, Live Chat Inc, Zendesk and Shopify. I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. I am confident that my professional and educational background, complemented by my strong work ethic and self-motivation would be great assets.

96% Job Success
$5.56 /hr
1,996 hours

Cristy Joy Fernandez

Cristy Joy Fernandez

Expert Customer Service Representative and Chat Support Representative

Philippines - Tests: 5 - Portfolio: 2

Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

100% Job Success
$3.89 /hr
4,943 hours

Marjorie Malong

Marjorie Malong Agency Contractor

Sales, Chat, Technical and Customer Service Support Representative

Philippines - Tests: 8

I'm Marjorie Malong, 23 years of age. I had been working in the Business Process Outsourcing Industry for almost four years now. My first work experience had been with Spi Global Inc, handling customer service and technical level support level 1 of Dish Customers in the U.S. Our work mainly focuses on providing the best customer service to our dear customers. We were worked to achieve the best statistics for the company like customer service satisfaction and handling time. Second with Teletech as a Telstra Credit Management Consultant, our account is one of the biggest telecommunication in Australia. This is why we have a lot of queue thinking that there is only 7 states in Australia. My duties and responsibilities deals with processing payments, payment arrangements and credit bureau listing. The black listing in Australia is centralized and customers really takes concern with regards to their credit file. Third, I took a position as a Sales Consultant with Startek Inc. The work covers asking customers to have new service for Time Warner Cable: inbound, outbound and through chat. It depends on the queue what will be the work for the day but most of the time there a lot of customers calling in that's why we are on voice. Nevertheless, we make sure that we get our customer's trust to get the product that we are selling which are cable, internet and digital phone in the U.S. By this, we can say that we achieve the statistics set for us as workers for the said company. I also worked with oDesk as a Customer Service Support. I handled chats and emails for all users here at oDesk. With the above experiences I have shared, I must say that I have learned a lot with being a customer service representative. I have learned to deal with different personalities and different customers. Moreover, I have been considered good with the job because of the incentives and commission that I have received from my past companies. I am still at open doors for new commitments. I still have a lot to learn since every account differs from the other. I am quite confident that the field that I chose to work to will make me a better person.

Associated with: MAGNIFICO, Arellsons

63% Job Success
$4.44 /hr
2,181 hours