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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Nguyen M.

Nguyen M.

Senior Salesforce Developer, Consultant

Vietnam - Tests: 4 - Portfolio: 5

With over 7 years as a Senior salesforce developer/architect as well as Salesforce Consultant. I have done 100+ Salesforce Projects across the globe. The ability to understand business requirement and translate to technical design. My salesforce blog:

100% Job Success
$44.44 /hr
58 hours

Sheila marie M.

Sheila marie M. Certified System Administrator

Philippines - Tests: 2 - Portfolio: 2

I started my passion in Salesforce for almost 3 years back. It all begun, when I joined a Salesforce vendor company that caters Support for Salesforce customers. Yes I was part of technical support. When I realized that I need to grow my career, I decided to get out and look fpr opporunity outside. So I became a freelancer, providing the best service I can give to my clients. Sharin_the knowledge I learned and skill I gained in Salesforce. When I was in technical support, I encountered different types of Salesforce queries/issues. My expertise lies in configuration, customization and automation (Formula, Workflow, assignment rule,, etc). Through the years I was able to gain my knowledge in maintaining data quality (importing records, updating , exporting,, etc). Analyzing companies revenue, pipeline reports and dashboards, forecasting. My tenure in this industry has moved my career to the next level, when I started doing migrations of databases. I was able to maintain the certifications I had in Salesforce. Just recently I took my maintenance certification for Dev 401.

89% Job Success
$11.11 /hr
230 hours

Jagjeet Singh

Jagjeet Singh

Labtech, Kaseya, ConnectWise Consultant

India - Tests: 1

Technically knowledgeable and service oriented IT professional experienced in providing solutions to customer and end-users with proven technical expertise is seeking for a rewarding, challenging and personal growth where I can best use my knowledge and experiences in implementing, managing and supporting the IT infrastructure and end-users. Specializing in designing, implementing and maintaining Enterprise IT platforms, TRT takes the stress, risk and complexity out of managing core IT systems. Maintain complete control over the environment we take accountability for keeping it running efficiently and securely.

88% Job Success
$22.22 /hr
1,843 hours

Nicky Djojowiardjo - Somati

Nicky Djojowiardjo - Somati

Bilingual CSR (Dutch & English) - Data Entry - Translator

Suriname - Tests: 1

My name is Nicky Djojowiardjo - Somati. My native language is Dutch and I speak fluent English. I have experience in the field of customer service for more than 8 years and have been working with different types of CRM systems, order-processing, email handling, chat support, inbound and outboundcalls and also have an IT background in which I was IT analyst and Software Tester. I am a motivated professional with a variety of skills and experience. My personal qualities reveal excellent teamwork and leadership skill, a high level of initiative and creative energy. Experience: Insourcing Specialist (Software Tester), ICT Analyst at Atos Origin Customer Service, Translation from Dutch to English or English to Dutch My Skills: ITIL, Windows, Testing, Telecommunications, Outsourcing, Service Desk, Requirements Analysis, Operating Systems, ICT.

$8.89 /hr
169 hours

Xavier ricardo B.

Xavier ricardo B.

Not just another PMP

Colombia - Tests: 4

Bilingual PMP and Computer Science Engineer with +9 years of experience in Project Management from conception to closure and +5 years as C.S.E. Responsible, assertive, and proactive on achieving goals/milestones. Team working oriented, and outstanding negotiation and conflict solving capabilities. Huge personal management (more than 20 people). Studies and experience in Leadership, Teamworking, Conflict Solving, and human development. Goal-oriented. As a professional philosophy: not focused on problems but on their solutions (or response planning on a PMP context), straightforward and focused on duties which led to early promotions on junior years (hence the wide experience) which serves as a support for experience and capabilities. Encouraged by managing projects, teams, and dealing with challenging activities, loving to push knowledge to new limits. Finally, protocols/procedures are very important and attended whenever possible, but when they stand in the way of solving things they have to be analyzed to achieve the goal (workaround), as long as ignoring them does not involve breaking ethical or legal principles.

$22.22 /hr
0 hours

Sonia Sharma

Sonia Sharma

Salesforce Adminstrator


• Certified Administrator with total 4 years of experience in Presently working in VMware internal user community for SFA, PRM and custom solutions built on platform. • Experience in Designing, Implementing, Configuring, Customizing and Administrating CRM. • Working with Business owner and SFDC Developer for smooth implementation of requested enhancement or system error. • Hands on experience in Analytics, creation of reports, custom report type and dashboards in • Testing, Training and Documentation for user adoption of new and existing CRM functionality. • Data Quality monitoring, managing and updating with dashboards and Apex Data Loader. • Managing Partner Relationship Management (PRM), end-to-end Implementation of PRM, including user adoption, business features, data management and customer support. • Creation of Objects, Fields, Record Types, Workflows, Approvals Processes, Escalation rules, Assignment rules, Validation rules, Sharing rules, Custom Page Layouts, Custom Fields, Cases Management, Data Maintenance and other standard functionalities • Implementation, Configuration, Customization, Integration, Data Loader Designing and Improving User Management, Data Management and Support Management process. • System Analysis with cross functional teams for Business and system issues. • Managing Security Model of as developed. Business Analyst, Business Application Support • Working as Administrator for CRM, PRM and customized solution built on platform. • Working as Administrator with respect to Sales operationss. • Drive end-to-end effectiveness of, including lead management, revenue forecasting, pipeline visibility, data management and customer support. • Identify and develop dashboards and reports across the entire sales cycle. • Ongoing management and maintenance of CRM implementation, including user administration. • Designing and implementing upcoming changes and enhancing existing functionality. • Serving primary point of contact for those who require maintenance, configuration and enhancement. • Security and User Management through role and profile, case management deployment. • Data Management with Data Loader and Apex Explorer, Territory Management with DRM and iLog. • Partner test account creating, partner role and profile Management, content delivery to partner through group admin. • Coordinating with cross functional team for process enhancement and implementing in SME for Territory Management system implemented with the help of DRM and iLog. • Managing integration with other systems like DRM, iLog and Oracle EBS

$15.00 /hr
0 hours

Chamille A.

Chamille A.

I Can Get It Done

United States - Tests: 4 - Portfolio: 1

I am an experienced Saleforce.Com Certified Administrator (2008,2012) I also love data entry, database administration, customer service and writing. My Type A personality makes my work virtually error free and my attention to detail and ability to multitask make for great work done quickly. I am also a beginning developer learning HTML, CSS AND Javascript.

$16.00 /hr
5 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Dipesh Patel

Dipesh Patel

SugarCRM Customize Solutions

India - Tests: 2 - Portfolio: 10

I have been worked upgrade safe on all SugarCRM editions: Community, Professional, Enterprise, Ultimate. It works in both the On-site and On-Demand environments. I have delivered excellent services in finance, insurance, properties management, advertise in media, customer portal, SugarCRM WordPress integration, call center etc areas. Please take a look at my portfolio to get an idea of the kind of presentations we have developed. I am currently working with US, UK, Europe and Australia based companies for all SugarCRM Editions and other Website Design and Developments. I have done below contracts successfully and some of contract still going on. I am providing custom solution and upgrade safe solutions for all SugarCRM editions, WordPress plugin development,WordPress integration and other open source development. I am looking very long term relation for future. I am committed to deliver QUALITY result IN TIME with USER FRIENDLY GUI. On based on requirement providing 24X7 support. I am always been ready for challenging an opportunity for my growth and utilize my skills & contribute a positive impact to the company which I intend to join. Have created completed SugarCRM logic by understanding business logic for various companies based on US, UK, Europe and Australia. Let's have a conversation to discuss about your requirements and will show you demonstration as per availability.

100% Job Success
$24.44 /hr
3,979 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,365 hours