Call Center Supervisor, Interpreter, Tech support, Billing, Sales.
I'm an experienced and talented call center supervisor and agent. I have over six years of experience in the call center industry, and two years of experience as a supervisor. I have exemplary skills in the customer service field, as a technical support, billing, sales, retention and data entry, trainer, appointment setting, order processing and live chat. I have also worked for many fortune 500 company such as Mediacom, Directv, At&t, Time Warner Cable, Dish Network, FedEx and at Language Line Solution; as a data entry, appointment's specialist and as a qualify Spanish Interpreter for finance calls.
Why should you consider me?
You can trust on me to deliver the result in a prompt manner while ensuring customers satisfaction and maintaining high quality customer service skills, as a fluent English and Spanish speaker. You can rest assured that I will put in my best foot and help you in accomplishing your goals to reach your targeted task. Now if it is an employer that wants anyone to just do a job and not care about quality, I am probably not the best person for you. If you want top quality and exceptional results, then I am someone to consider. I also love interacting with people and enjoy helping them to find solutions to obstacles. Please note I will involve myself sincerely in your team and can handle as an autonomous person too.
Please note platforms I have experience working with are listed below.
Five9, Cloud, Freshdesk, Producteev, Jira, and Dealersocket. While I also have lot's of experience working with other companies internal CRM.