Virtual Assistant specializes in Customer Service, Product Reviews
Last active: 18 hours ago
Virtual Assistant/Personal Assistant/Customer Service/Amazon & Ebay Listing
Talented, responsible, and technology savvy Virtual Assistant with high proficiency in computers, social media, product listings, and clerical. I am a people person and that really helps when interacting with Customers because my approach is friendly, kind, and empathic to negative situations.
Long-term education and career experience in the Hotel and Resort Service Industry.
Past achievements include exceeding customer's expectations with service that sells. Remarkable feedback from past employers, Upwork clients, and retail customers that became friends after my departure from a given position.
Adaptable to work environment changes from new hires to changes in policy. I have handled situations from the most pleasant to most extreme. Customer Service and operating in stressful situations take poise and patience; take action and move on without holding onto the situation in a personal way. Utmost importance to uphold privacy and security measures in every company and for each client.
Some duties include:
Addressing customer complaints (calls, emails, IM)
Handling product issues between client and their customers
Answering customer questions
Email Handling and Phone Support
Sending out emails, catalogs and newsletters to subscription customers
Providing accurate and detailed information about products and/or services.
Gain customer confidence and loyalty.
Employee and Manager meetings to offer ways to automate customer processes to further extend range of options to help customers have quick transactions.
Keep record of Customer History and ask if they would like the same order next time.
Desktop Publishing, Website Design, Logo Design, Book Design
Graphics really appeals to me because there are so many ideas and innovations that came be done for a stylish end result. Look at the world in color and see the possibilities. My goal is to help draw out the ideas of my clients and put it on digital paper as it were, for their satisfaction.
I'm experienced in Adobe Photoshop, Mobile apps editors, Desktop Publishing software.
Specializes in logo design, promotional items, e-cards, greeting cards, product/service signs and outdoor signs. I can do any type of design work, but I specialize in web design.
Amazon Marketplace experience with skills utilized for both Personal and Professional
- Proficient in posting product ads with full product descriptions and securing payments.
- Writing unverified and verified products reviews
- Web Research and Compare Sites for Price Comparison
- Hired by various employers through ODESK.com Freelance website for Amazon work.
Administrative & Customer Support
- Email Handling, IM Chat and Phone Support
- Sending out emails, catalogs and newsletters to subscription customers
- Providing accurate and detailed information about products and/or services.
- Gain customer confidence and loyalty.
- Clerical including Data Entry, Word & Excel Processing, Order Processing
Customer Service, Direct Sales by Person-to-Person Interactions and Phone Sales
Technology Proficient (Internet, Computer, Tablet, Smartphone, Android)
Social Networking with vast knowledge with Website Creation, Graphic Arts, and Writing
Thank you for considering me as your next hire!