Walter Martin Palomino Avila
Expert Customer Service(English-Spanish) Sales - Cold Calls, etc
Hi, my name is Walter I am a Bilingual Customer Service & Sales Representative with more than 5 years working from
home and at Call Centers.
I have ***5 Stars Upwork rating** With more than 1k hours worked here on Upwork
I speak Spanish and English perfectly and I am able to perform professionally
in both Languages.
I've dealt with angry customers and really nice ones too. I can work under presure and can make an angry customer a happy and buying customer.
I can work on In-bound, Out-bound or both at the same time.
My experience working on various jobs and projects has provided me a lot of confidence when talking to customers and providing help to them.
-Using CRM systems
-Placing Orders via Phone
-Follow up Orders, and many other tasks.
- Use of Voip calling Software.
-Use of email support software
- Dealing with harsh and problematic Customers
- Market Research
I have experience in:
-Live Chat Support
-Appointment Setting Campaigns
- Phone Surveys
-Cold Calling and market research.
I am familiar with using CRM systems like
Salesforce, NetworkSolutions, Rightnetworks, LimeLight, and some others.
Other software and Email Support platforms:
Voip Calling software: Zoiper, Xlite, Ringcentral and some others.
Familiar with Facebok and any other social media.
Look forward hearing from you
Walter M Palomino.