Expert Business analyst, Administrative support,Data entry freelancer.
Over the past five years I have worked as a Business Analyst in various domain for different IT companies providing below mentioned services:-
• Train customers (internal & external) on software product features and work-around.
• Study & document the customer business processes and operational scenarios
• Analyze Customer Requirements and write functional specifications ensuring user-friendly, optimized product performance, ease of development and maintenance
• Negotiate with global customer / team on the requirements scope and timelines as required
• Analyze Root cause and Support customer issues within the Service Level Agreement Standards
• Scan and provide inputs to continuously upgrade the product to meet industry standards & changes in customer business environment
• Meet and exceed the customer satisfaction levels as per organizational goals
• Understanding business process management and business requirements of the customers and translating them to specific software requirements.
• Making sure that the solution recommended is commercial yet competitive.
• Documenting and analyzing the required information and data.
• Understanding the technical designs as well as the specifications.
• Evaluating the information gathered through workshops and surveys, business process description and task analysis.
• Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs.
• Acting as an interface between business units, technology teams and support team
• Documenting Functional documents, functional flow diagram, training material and User Manual.
• Handling UAT scenarios execution for different clients.
• Provide functional and domain related inputs for creation of responses to RFPs.
• Working with different BI(Business intelligence) tools as per the customer and the business requirements.
Apart from the above mentioned strengths, i am also an expert freelancer in research and data entry services .
I have wide knowledge in Visio, UML design, Microsoft Excel, word, powepoint and I excel at using varying internet services such as Google and Yahoo to provide research on all types of topics.
I am a MBA in international business and having a wide knowledge about Trade compliance, Supply chain management, Software development life cycle, Web Research, Accounting,Finance, Administative Support and data entry field.I also have fair amount of experience in spanish/bengali to english translation.