Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Aidyl Rose Saulo

Aidyl Rose Saulo

Experienced Customer Service Representative/ Online ESL Teacher

Philippines - Tests: 2

• Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

100% Job Success
$6.00 /hr
1,969 hours

Bernadette Mckoy

Bernadette Mckoy


Belize - Tests: 2

Working over 11 years in the administrative pool, I am well experienced and qualified in administrative duties. I have excellent typing skills. My aim is always to offer professional service. I am willing to put in as much hours as needed to get my job done. I am internet capable,and familiar with softwares like: Microsoft Word, Excel, Publisher, Coreldraw, Adobe Photoshop, Pagemaker etc... Hire me, you will have no regrets.

95% Job Success
$3.33 /hr
137 hours

Irene Rodriguez

Irene Rodriguez

Bilingual Administrative Assistant/CSR

United States - Tests: 3

I am a Bilingual (English/Spanish/English) Administrative Assistant with over 15 years of office administration experience in Colombia and the United States. I graduated as a Colombian lawyer in 2002, however my secretarial background and interest for administration and management have taken me to develop my expertise as office manager and legal assistant focused to customer service, working for various law firms in Colombia and the United States. I am detail and business oriented and my main goal is to succeed through your business success. Clients’ needs come first and I make it a continued effort to provide the best administrative support so you do not have to worry about it and focus on the most important things. If you have peace of mind knowing that your administrative day-to-day affairs are taken care of you can achieve your business goals more effectively, easier and faster… and I will have achieved my goal too.

100% Job Success
$15.00 /hr
281 hours

Matias T.

Messaging & Collaboration Admin / Tester

Argentina - Tests: 1

I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

$11.11 /hr
231 hours

Syed Noor E Mostofa

Syed Noor E Mostofa

dataentry,customaer service,telemarketing,microsoft office

Bangladesh - Tests: 2 - Portfolio: 1

  Career Objective: To provide the organization the highest possible marketing output that would position the company to set up a long term image in the competitive market. Career Summary: Sales Man with more than 2 years of sales and distribution experience. Expertise in setting up distribution channel. Specialization: Fields of Specialization Description Consumer Durables - Sales & Marketing   Quick learning ability Prepare business plan and introduce a new brand in market. Young, energetic, enthusiastic and self-motivated. Good communication and interpersonal skills. Good analytical skills in problem solving area. Ability to work under pressure. Open minded to adapt with new and challenging situation.  

$4.50 /hr
0 hours

Ricky P.

Ricky P.

Client Relations Manager / Technical Consultant

Philippines - Tests: 8 - Portfolio: 3

To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. Of more than 12 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

Groups: Pro Customer Service

100% Job Success
$15.00 /hr
10,046 hours

Umaima I.

Umaima I.

Customer Service Certified | Team Leader/ Customer Service

Pakistan - Tests: 3 - Portfolio: 1

Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

$13.33 /hr
1,381 hours