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Operations Management Job Cost Overview

Typical total cost of Upwork Operations Management projects based on completed and fixed-price jobs.

Upwork Operations Management Jobs Completed Quarterly

On average, 8 Operations Management projects are completed every quarter on Upwork.

8

Time to Complete Upwork Operations Management Jobs

Time needed to complete a Operations Management project on Upwork.

Average Operations Management Freelancer Feedback Score

Operations Management Upwork freelancers typically receive a client rating of 4.87.

4.87
Last updated: September 1, 2015

Popular Operations Management Searches

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  1. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,891 hours
    4.99
  2. Muhammad Mustafa

    Muhammad Mustafa

    Project & Product Manager | Ecommerce Consultant

    Egypt - Tests: 6 - Portfolio: 2

    Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

    $25.00 /hr
    2,088 hours
    5.00
  3. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,506 hours
    5.00
  4. Olga Slipchuk

    Olga Slipchuk

    Agile Project Manager/Operations/UI/Wire-framing

    Ukraine - Tests: 2 - Portfolio: 1

    I am an experienced Project Manager. I am the person you're looking for if you want someone who keeps her commitments and gets stuff done. I particularly enjoy intellectual and interpersonal challenges where I can leverage my skills. I’m looking for a role where I can help grow company and increase revenue, develop my skills further, researching new technologies and reveling in new challenges. I am a self starter, I can manage sharp deadlines, generate accurate scopes, switch quick project management roles on demand. My Strengths are Woo; Communication; Positivity; Input; Maximizer.

    $27.78 /hr
    805 hours
    4.62
  5. Irene DeLaGarza

    Irene DeLaGarza

    Technical Writer | Industrial Engineer | Operations Manager

    United States - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $36.67 /hr
    3,496 hours
    4.95
  6. Pascual Jerome Pattaui

    Pascual Jerome Pattaui

    Certified Lean Professional, Six Sigma Certified

    Philippines - Tests: 5

    * Lean and Six Sigma Certified. * Years of supervisory experience acquired through mentoring and coaching customer service associates. * Excellent communication skills. Proficient in the use of the English language both verbally and in writing. Had undergone communication skills training and American accent/accent neutralization training and topped the Business Processing Language Assessment Scale (BUPLAS) during training with Hawaiian Airlines in 2007. Garnered a score of near native speaker. * Can work with minimal supervision. * Exposed to handling multiple lines of business in the BPO industry including training/nesting, contractual agents, customer support and email support/non-voice support. * Strong interpersonal skills. Amiable and adept in collaborating with others to achieve goals. * Strong client-relations skills.

    $6.67 /hr
    438 hours
    5.00
  7. Mary Abigail Luna

    Mary Abigail Luna

    Operations & Project Manager / Client Budget Manager / Office Manager

    Philippines - Tests: 11 - Portfolio: 10

    I started my career in a Business Process Outsourcing (call center) company, working B2B Collections for a top USA-based company. Telephone and email where the mediums used for collections. My duties as a collector included daily reporting, skip tracing, account reconciliation and account monitoring on top of collections. Systems included a CRM and a web-pased payment processing system. While there, I trained for a Professional Accounts Collection Course run by T.R.Paulsen and Associates and was certified in 2010. I stayed on with the company until June of 2012. Some of my notable skills are the ability to work either independently or in a team environment, average typing speed of 62 wpm with 97% accuracy, knowledge in skip tracing techniques, customer-centricity and an excellent handle on the English language; to name a few.

    $20.00 /hr
    977 hours
    4.42
  8. Ghulam Ghous Farid

    Ghulam Ghous Farid

    Administrative/Supply Chain Manag./Procurement, Operation & Contracts

    Pakistan - Tests: 7

    I am an experienced mentor with a passion to excel, over the time I developed the skill set that supports the current market & business needs along with my instinctive flair of Management & Administration. The following traits underline my characteristics: • Working on SAP Sales and Distribution and Reporting Modules of SAP R/3. • Assisting Accounts Payable • Assisting Commissions • Entire cycle of a Orders, including acquisition, distribution, internal allocation, delivery, and final disposal of resources • Review each Sales Order for special instructions. (E.g. special pricing, special shipping, bid pricing, Rebates etc.) • Timely communication with appropriate parties to resolve discrepancies or issues • Implement procedures to ensure that requisitions for supplies/material/services are properly prepared and reviewed to be issued, replenished, allocated, etc. • Follow standard operational procedures as outlined in the Strategic Plan related to payables, organizational initiatives, inventory control, reporting etc • Analyze the business needs and suggest new changes in SAP Sales and Distribution Module that varies from each customer in order to stay in line with the SLA’s. • Freight and GMD analysis (SAP) • Follow-up/resolve issues regarding activities related to the accounts payable, commissions, purchase, shipping, invoicing and services received/rendered Over the last 8 years, I have provided customer services related to SW and HW solutions within US , provided 24/7 support via email, phone, video presentation, provided SW & HW Quotations, Solutions, Shipment Booking & Ontime record deliveres (meeting SLA's). My core competency lies in complete customer satisfaction, customer support, timely project completion and accurate request completion of the project.

    $5.00 /hr
    11 hours
    4.24
  9. Katharine Sherwood

    Katharine Sherwood

    Certified Paralegal

    United States - Tests: 3

    Certified Paralegal with 4.5 years of experience. I have experience working as a litigation paralegal, family law paralegal, criminal law paralegal, and overseen office management in small firms. My training in office administration and client services has equipped me with a multitude of skills including; office management, business operations, and exemplary customer service. I possess an Advanced Paralegal Certificate from an ABA-approved paralegal program. My work ethic and attention to detail is unparalleled. I do have references should you require them. I am efficient and understand the confidential nature of the legal field. I am technically savvy and use that to my advantage by creating processes that make me more efficient and accurate. I can draft legal documents such as pleadings, discovery, wills, and deeds, as well as letters. I have extensive legal research experience, as well as e-discovery retrieval and document review. I understand the rules for ESI preservation and have experience creating ESI search terms, ESI preservation letters, and reviewing ESI. Examples of the jobs i'm suited for include: legal document preparation, document review, contract administration, e-filing, memo writing, brief writing, deposition summaries, litigation support, customer support, internet research and writing. Some of my administrative support skills include: email correspondence, transcription, interviewing clients, maintaining calendar, preparation of excel spreadsheets and PowerPoint presentations, drafting documents, hiring and managing job posts, and more!

    $22.00 /hr
    233 hours
    5.00
  10. Andrie James Lim

    Andrie James Lim Agency Contractor

    Odesk CertRecruiter,Cust Support Manager, Project & Operations Manager

    Philippines - Tests: 11

    Andrie has been in the outsourcing and off-shoring industry for more than 10 years of with exposure to vast and various industries in travel, telecommunications, Web and IT among others. As an Operations and Project Manager for various start ups and well known global brands and companies, he is widely exposed and has been working with people from different geographies from around the globe. He is also into process management and focuses on process improvement with Six Sigma background under his belt. Since 2010, he has been a project and operations manager consultant and support for various companies around the globe. He handles a wide range of facets across projects and operations from people management, recruitment, process management and improvement, finance/budgeting, client communication and management among others.

    Associated with: CMS Outsourcing Agency

    $20.00 /hr
    12,086 hours
    4.70