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Operations Management Job Cost Overview

Typical total cost of Upwork Operations Management projects based on completed and fixed-price jobs.

Upwork Operations Management Jobs Completed Quarterly

On average, 9 Operations Management projects are completed every quarter on Upwork.


Time to Complete Upwork Operations Management Jobs

Time needed to complete a Operations Management project on Upwork.

Average Operations Management Freelancer Feedback Score

Operations Management Upwork freelancers typically receive a client rating of 4.88.

Last updated: October 1, 2015

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Ghulam Ghous Farid

Ghulam Ghous Farid

Administrative/Supply Chain Manag./Procurement, Operation & Contracts

Pakistan - Tests: 7

I am an experienced mentor with a passion to excel, over the time I developed the skill set that supports the current market & business needs along with my instinctive flair of Management & Administration. The following traits underline my characteristics: • Working on SAP Sales and Distribution and Reporting Modules of SAP R/3. • Assisting Accounts Payable • Assisting Commissions • Entire cycle of a Orders, including acquisition, distribution, internal allocation, delivery, and final disposal of resources • Review each Sales Order for special instructions. (E.g. special pricing, special shipping, bid pricing, Rebates etc.) • Timely communication with appropriate parties to resolve discrepancies or issues • Implement procedures to ensure that requisitions for supplies/material/services are properly prepared and reviewed to be issued, replenished, allocated, etc. • Follow standard operational procedures as outlined in the Strategic Plan related to payables, organizational initiatives, inventory control, reporting etc • Analyze the business needs and suggest new changes in SAP Sales and Distribution Module that varies from each customer in order to stay in line with the SLA’s. • Freight and GMD analysis (SAP) • Follow-up/resolve issues regarding activities related to the accounts payable, commissions, purchase, shipping, invoicing and services received/rendered Over the last 8 years, I have provided customer services related to SW and HW solutions within US , provided 24/7 support via email, phone, video presentation, provided SW & HW Quotations, Solutions, Shipment Booking & Ontime record deliveres (meeting SLA's). My core competency lies in complete customer satisfaction, customer support, timely project completion and accurate request completion of the project.

$5.00 /hr
11 hours

Crystal I.

Crystal I.

Explorative, detail oriented, curious and intuitive.

United States - Tests: 4

Management mantra: "Measure twice, cut once. Quality is key." I've helped small and medium sized businesses with foundational organizational planning, project management, quality recruiting and on-boarding. My ultimate goal is to stay analytical and to continually improve the functionality and cohesion of the many moving parts of your business. When you have a set destination, you're quick to think that fast, easy and cheap is your best bet. Unfortunately, that will most likely become a very slow-moving, problematic and exponentially expensive ordeal. I try to steer clear of those initial impulses in order to map out an actively challenging (the good kind!), possibly scenic, rewarding and inspirational route instead.

$27.00 /hr
58 hours

Aaron Chun

Aaron Chun

Project and Service Delivery Manager

United States - Tests: 2 - Portfolio: 5

Successful projects take organization and focus. With over fifteen years of experience managing technology and service delivery projects, I’m here to meet your project management needs. I can provide the organization and focus that you, as a business owner or manager, need applied to mission critical projects. Service Description: I provide professional project management in a cost and time efficient manner. In particular, I can help you manage the delivery of technical systems and services to clients. My services include: - Managing projects from initiation to closeout - System implementations - Vendor management - Project team management - Technical documentation I have helped clients manage projects of these types: - Secure data exchange between companies - Setup and manage Professional Services and Ad Operations teams - Data warehouse reporting - Implement contact center quality monitoring systems - Deploy Customer Relationship Management (CRM) solutions

$40.00 /hr
251 hours

Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,848 hours

Shawn Peterson

Shawn Peterson

Business Consultant, Customer Support Expert

United States - Tests: 4

MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

100% Job Success
$16.67 /hr
1,947 hours

Muhammad Mustafa

Muhammad Mustafa

Project & Product Manager | Ecommerce Consultant

Egypt - Tests: 6 - Portfolio: 2

Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

94% Job Success
$25.00 /hr
2,088 hours

Olga Slipchuk

Olga Slipchuk

Agile Project Manager/Operations/UI/Wire-framing

Ukraine - Tests: 2 - Portfolio: 1

I am an experienced Project Manager. I am the person you're looking for if you want someone who keeps her commitments and gets stuff done. I particularly enjoy intellectual and interpersonal challenges where I can leverage my skills. I’m looking for a role where I can help grow company and increase revenue, develop my skills further, researching new technologies and reveling in new challenges. I am a self starter, I can manage sharp deadlines, generate accurate scopes, switch quick project management roles on demand. My Strengths are Woo; Communication; Positivity; Input; Maximizer.

94% Job Success
$27.78 /hr
805 hours

Ghous Muhammad Butt

Ghous Muhammad Butt

Operations Support - E-Commerce

Pakistan - Tests: 29 - Portfolio: 7

More than 8 years of successful experience including customer service, customer support, account management, sales coordination, and e-commerce support in Telecom, E-commerce, and Construction industries. My vision is to become worldwide team member to provide out of this world services to my valuable clients. I can provide my best support in the following fields: # Operations Management # International Sales Coordination # Customer service # QuickBooks Support # CRM # Accounts Management # Virtual/Personal Assistant # Microsoft Office (Excel, Word, PowerPoint, PDF) # Gmail, Google Docs Moreover, I am flexible and adaptable to become the team member as well as I can stand alone to provide my best support as per my skills and knowledge.

100% Job Success
$7.77 /hr
6,348 hours

Pascual Jerome Pattaui

Pascual Jerome Pattaui

Certified Lean Professional, Six Sigma Certified

Philippines - Tests: 5

* Lean and Six Sigma Certified. * Years of supervisory experience acquired through mentoring and coaching customer service associates. * Excellent communication skills. Proficient in the use of the English language both verbally and in writing. Had undergone communication skills training and American accent/accent neutralization training and topped the Business Processing Language Assessment Scale (BUPLAS) during training with Hawaiian Airlines in 2007. Garnered a score of near native speaker. * Can work with minimal supervision. * Exposed to handling multiple lines of business in the BPO industry including training/nesting, contractual agents, customer support and email support/non-voice support. * Strong interpersonal skills. Amiable and adept in collaborating with others to achieve goals. * Strong client-relations skills.

$6.67 /hr
438 hours

Michelle Decker

Michelle Decker

Customer Experience/Support Director

United States - Tests: 9

*Please see me featured in the Upwork, Happy Customers, Successful Companies ebook, on page 19: With nearly 15 combined years of experience in customer support, recruiting and operations/project management, I feel well equipped to handle any challenge that may come my way. I invest myself passionately and wholeheartedly in all of the business ventures that I have the opportunity to be a part of, with the motto that, if I don't immediately possess the right answer, I have the resources to find it. As a naturally empathetic person with a solutions-oriented attitude, I am able to relate to both customers and team members alike, allowing them to feel comfortable and understood, and to address any concerns with the best possible resolution for all parties involved. I am known for my exemplary work ethics and dedication, insightful perspectives, superior communication strategies, keen eye for trends and details, and excellence in customer care. I am proficient in all Microsoft applications, Zendesk, Mailchimp, and a variety of other applications, and as a rapid and self-led learner, am able to efficiently learn new systems with minimal instruction. In addition, I consider myself an expert in building and maintaining healthy business relationships and an all around operations support expert! Allow me to make your business my biggest passion!

Groups: Pro Customer Service

96% Job Success
$30.00 /hr
6,254 hours