Serge hilaire M.
ITIL Certified, MCT, MCSA
Over the 6 past years, I have been providing IT support to the company I am actually worked with, based on ITSM best practices using ITIL.
I have first of all work as a Computing Specialist where I was responsible to ensure quality computing services are provided to the Business.
Since more than two years now, I have been appointed as Computing Supervisor and now managing many ITIL processes that have been adopted. This include Incident Management, Problem Management, Request Fulfillment, Change Management, Process and Release Management, Service and Configuration Asset Management.
I also supervise a Team made of Computing Specialist and Technician and we insure IT operations are implemented and working as per Company policies and standards.