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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    668 hours
    0.00
  2. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  3. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,393 hours
    4.70
  4. Adrian Malcolm

    Adrian Malcolm

    Customer service/Technical support, phone support and telemarketing

    Jamaica - Tests: 7 - Portfolio: 3

    Need a Customer Service Superstar? My name is Adrian Malcolm, I have over 5 years experience in the customer service/Tech support industry, I Have worked with several US based accounts including At&T, Sprint and Ford Motor Credit. I have developed strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I can reach me at anytime , I am so exited to do what I truly love and I am looking forward to working with you very soon.

    $6.00 /hr
    1,134 hours
    1.00
  5. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  6. Wednesday anne H.

    Wednesday anne H.

    Data Entry,Phone Support,Lead Gen.,Customer Service

    Philippines - Tests: 9 - Portfolio: 8

    I am an in-depth, steadfast and results oriented professional with over 8 years of Administrative work and Customer Service experience. My aim is to provide an excellent quality of work to each and every client and give them a pleasant experience applying what I have learned in my previous work/projects. As an experienced freelance worker, I take a systematic approach when dealing a job. I have a wide range of experience in many areas including Web Research, Data Entry, Customer Service & Real Estate. I enjoy learning different things and see each new task as a unique challenge. I am open to be trained to widen my comprehension & I can work with minimal supervision.

    $9.89 /hr
    4,272 hours
    4.14
  7. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  8. Jackiya T.

    Jackiya T.

    Virtual Assistant /Customer Service /Social Media

    Kenya - Tests: 1 - Portfolio: 1

    Am a highly motivated, efficient, dedicated and timely person who is ready to deliver satisfactory results for you. Am experienced in customer service,handling clients in a friendly yet professional manner, Internet Research and Office admin. Your business is my top priority and with my skills i believe i will be a great addition member to your business. Am a quick learner, flexible and honest. Well versed with computer skills. Able to speak and write well in English language. Entrust me with your work and get quality service at the highest level.

    $8.00 /hr
    1,901 hours
    4.40
  9. Mayur Lodha

    Mayur Lodha

    Expert in Accounting, Admin & Marketing

    India

    Highly motivated professional with a proven ability to get the job done, with an expertise to multitask effectively seeking a position where the above qualities coupled with a COMMERCE degree and technical know-how can be fully utilized and further developed and in addition to above I got 5 years of working experience with leading Bank, Manufacturing company (India's top 3 company in turnover) and service industry in an international market.

    $3.00 /hr
    1 hours
    4.88