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Post your virtual assistant project on Upwork and find intelligent and organized VAs who provide sales, email, training and administrative support. You’ll find reliable freelancers who have excellent English communication skills, in-depth knowledge of Microsoft Office (Word, Excel, Access and PowerPoint) and Google Analytics. They may have experience in basic keyword research, search engine optimization (SEO) and Internet marketing concepts, as well as CPM and PPC campaigns. They can conduct Internet research and competitor analysis, or prepare detailed PDF reports, manage your WordPress, Drupal or Joomla CMS and website content. They can also add, remove and update product listings in your eCommerce website.

A virtual assistant (VA) provides remote administrative, technical or personal support. On Upwork, the world’s largest online workplace, professional virtual assistants can schedule appointments and meetings, help with event planning, write articles or prepare contracts and proofread business documents. They can also manage social media accounts, update social network profiles, handle personal tasks, and provide you with full-time virtual assistant services via Skype or Google Voice.

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Virtual Assistant Job Cost Overview

Typical total cost of Upwork Virtual Assistant projects based on completed and fixed-price jobs.

Upwork Virtual Assistant Jobs Completed Quarterly

On average, 2,604 Virtual Assistant projects are completed every quarter on Upwork.


Time to Complete Upwork Virtual Assistant Jobs

Time needed to complete a Virtual Assistant project on Upwork.

Average Virtual Assistant Freelancer Feedback Score

Virtual Assistant Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Elijah Shaw

Elijah Shaw

Customer Service Specialist | Virtual Assistant

United States - Tests: 8

I have over 12 years' experience in customer service in a wide range of industries. Combining skill and knowledge in a wide variety of office products with motivation and dedication to results, I specialize in providing quality services with high standards under strict deadlines. I have the time management skills and fully equipped and dedicated home office to bring value to your business and help you succeed. Expertise: Customer service Microsoft Word Microsoft Excel Google Docs, Gmail, and Calendar E-mail handling CRM (Customer Relationship Management) software Spreadsheet creation Scheduling Outlook Outside of work, I like spending time in nature, enjoying life to the fullest. I'm an active person that enjoys running, biking, and the occasional camping/fishing trip. I also have a wide range of hobbies from LED lighting and aquariums to gardening and homesteading. Thanks for stopping by my profile!

$11.11 /hr
333 hours

Alexis G.

Alexis G.

Virtual Assistant / Customer Service / SEO / SMO

France - Portfolio: 1

FOR ME THE CLIENT IS KING, so your satisfaction is my top priority !! In my last year in Marketing and Communication at the University of Mulhouse in France, I have 5 of years experiences in Virtual Assistance, Customer Service and Internet Marketing. Third year working in Elance and Upwork (Odesk). More than 700 hours in Elance. Ranked top 30% in the Customer Service, Social Media Marketing, Call Center Skills, Computer Skills, Phone Support and Email tests (go to skills bellow for more info) Also efficient in Data Entry, (French/English/Spanish) audio/video transcription, Proofreading, Writing, French/English/Spanish Translations, Web Research. Excellent fluency - both written and verbal - in French, English and Spanish. Proactive, fast learner, reliable. I am very serious and proactive. Independent, competent and professional, I can perform a wide range of services; provide a high quality work with a quick turnaround.

88% Job Success
$16.67 /hr
827 hours

Shiuli Saha

Shiuli Saha

Virtual assistant and customer service representative

India - Tests: 1

Hi, I am a travel and tourism professional and work from home ,quite smooth at using Internet.I have a good knowledge in Data Entry, Microsoft Excel, Word, customer service and dedicated towards my work .Also expert in interacting with clients over phone.

$6.67 /hr
439 hours

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
796 hours

Mary Denelle Arnaiz

Mary Denelle Arnaiz

Writer/Customer Service Representative/Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

To secure a challenging position in a big organization,to provide proficient and effective administrative support and to obtain a position as a Secretary,Personal Assistant,Data Entry,Sales and Marketing in a reputed organization and utilize my skills, abilities and experience in a better manner. Experience in data entry and administration for 4 years. Good command over oral and written. Strong communication skill with variety of professionals, staff and client. Devoted,reliable and passionate employee. Enjoys mainly challenging work. Excellent knowledge of computer application. Gracious and positive attitude.Ability to take initiative and can adjust in changing conditions. Odesk Account: (Email hacked)

$3.33 /hr
6 hours

Tyrone G.

Tyrone G. Agency Contractor

Administrative Support / Virtual Assistant / Customer Service Rep

United States - Tests: 6

Over 10 years of acquired expertise, leadership skills, communication, strong organizational skills and commitment to excellence will make a positive contribute to your project. Experienced with administrative support, accounts payable, accounts receivable, human resource, management, customer service and technical support. I have demonstrated commitment to my client's goals. That track record is consistent in my career endeavors as well as in my life as a whole. I dedicate myself to whatever task is at hand, marshal my resources and stay with the project until it is completed to my satisfaction. Since my goals and demands are even more stringent than my client’s expectation, I consistently exceed quotas and objectives.

Associated with: HK Access, Inc

$10.00 /hr
0 hours

Fe Dacilio

Fe Dacilio

Customer Service / Data Entry Specialist / Virtual Assistant

Philippines - Tests: 2

To provide quality and excellent customer service, data entry and virtual assistance. Willing and eager to learn new things. Has an excellent knowledge with Microsoft Word and Excel.

$3.00 /hr
1,322 hours

Donna Teano

Donna Teano

Project Management, Virtual Assistant, Customer Service and Marketing

Philippines - Tests: 12 - Portfolio: 2

Over the last 8 years, I have worked in the customer service management, project management, and marketing. My core competency lies in complete end-end project management for quality and training development, and I am seeking opportunities to build customer satisfaction, project management and increase sales.

100% Job Success
$7.78 /hr
5,348 hours