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Post your virtual assistant project on Upwork and find intelligent and organized VAs who provide sales, email, training and administrative support. You’ll find reliable freelancers who have excellent English communication skills, in-depth knowledge of Microsoft Office (Word, Excel, Access and PowerPoint) and Google Analytics. They may have experience in basic keyword research, search engine optimization (SEO) and Internet marketing concepts, as well as CPM and PPC campaigns. They can conduct Internet research and competitor analysis, or prepare detailed PDF reports, manage your WordPress, Drupal or Joomla CMS and website content. They can also add, remove and update product listings in your eCommerce website.

A virtual assistant (VA) provides remote administrative, technical or personal support. On Upwork, the world’s largest online workplace, professional virtual assistants can schedule appointments and meetings, help with event planning, write articles or prepare contracts and proofread business documents. They can also manage social media accounts, update social network profiles, handle personal tasks, and provide you with full-time virtual assistant services via Skype or Google Voice.

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Virtual Assistant Job Cost Overview

Typical total cost of Upwork Virtual Assistant projects based on completed and fixed-price jobs.

Upwork Virtual Assistant Jobs Completed Quarterly

On average, 2,604 Virtual Assistant projects are completed every quarter on Upwork.


Time to Complete Upwork Virtual Assistant Jobs

Time needed to complete a Virtual Assistant project on Upwork.

Average Virtual Assistant Freelancer Feedback Score

Virtual Assistant Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Hatice Degirmenci

Hatice Degirmenci

Customer Service Assistant/Virtual Assistant

Turkey - Tests: 5 - Portfolio: 1

I am an energetic and self-motivated person, I take pride in the work I do, respect deadlines and focus on my organisation’s ambitions. I am a quick learner and have the ability to think on my feet in difficult situations, with excellent communication skills. When required I can be a very strong leader but I also have the ability to work well in a team towards a common goal. I have over 4 years experience in managing a small business, teaching English and translation, interpretation and transcription in Turkish – English / English-Turkish language pairs. I have worked on various projects here on odesk, including customer service, data entry, virtual assistant and translation. I love customer service work, I passionately enjoy making people happy and resolving issues. I also consider myself a detail-oriented, tidy and respectful virtual assistant. My goal is to do what I love doing and continue in this field of work while developing my skills and advance professionally day by day.

$9.00 /hr
1,213 hours

Elijah Shaw

Elijah Shaw

Customer Service Specialist | Virtual Assistant

United States - Tests: 8

I have over 12 years' experience in customer service in a wide range of industries. Combining skill and knowledge in a wide variety of office products with motivation and dedication to results, I specialize in providing quality services with high standards under strict deadlines. I have the time management skills and fully equipped and dedicated home office to bring value to your business and help you succeed. Expertise: Customer service Microsoft Word Microsoft Excel Google Docs, Gmail, and Calendar E-mail handling CRM (Customer Relationship Management) software Spreadsheet creation Scheduling Outlook Outside of work, I like spending time in nature, enjoying life to the fullest. I'm an active person that enjoys running, biking, and the occasional camping/fishing trip. I also have a wide range of hobbies from LED lighting and aquariums to gardening and homesteading. Thanks for stopping by my profile!

$11.11 /hr
333 hours

Md. Shariful Arafat

Md. Shariful Arafat

Customer Service and Virtual Assistant Expert

Bangladesh - Tests: 3 - Portfolio: 1

I am an expert in providing Customer Service and Virtual Assistance who always works to prove the loyalty, flexibility and professionalism. 360 degrees of close commitment to quality make me different from others in the market. I am a quick learner and a good listener, multitask lover. Doing challenging work is my passion and client's positive feedback is my motivation.I work with complete responsibility to put a significant contribution to the continued success of my respected client.

100% Job Success
$4.44 /hr
200 hours

Kristine Trevett

Kristine Trevett

Virtual Assistant/ Data Entry/ Customer Service

United States - Tests: 3 - Portfolio: 1

I am skilled with data entry, accounts payable and receivable, and customer service. I have been working in these related fields for 10 years. I am experienced using MS Office. I am familiar using programs like Adobe Pro, Dropbox, and Google Drive. I have been working as a virtual assistant for over a year and have assisted with email handling, creating reports, and resolving customer issues. I am a very hard worker and I am dedicated to getting the job done right and in a timely manner.

100% Job Success
$17.22 /hr
1,898 hours

Susan K.

Susan K.

Customer Service/Virtual Assistant/Data Entry

United Kingdom - Tests: 12

I have over 20 years of administrative experience and offer a wide range of skills including proficiency in Word, Excel and Powerpoint. Most recent employment in the UK was as a compliance officer in the compliance department of a financial services institution investigating the mis-selling of endowment policies. This work involved customer contact, calculation of compensation due and updating of databases. During my time at Abbey Life I gained my Financial Planning Certificates 1,2 and 3 as well as the CeMap Bridge Paper. I am well organised, thorough, work on my own initiative and with excellent communication skills. I am now based mainly in Bulgaria and started working "virtually" in September 2012 as a Virtual Assistant for a property lettings agency for whom I still work on a part-time basis. This work has given me experience in using applications such as Zendesk and Trello and I organise the office using Google calendar and Outlook. I answer incoming calls from landlords and tenants and also make outbound calls to prospective tenants.

100% Job Success
$15.00 /hr
1,198 hours

Jeanette D.

Jeanette D.

Professional Virtual Assistant & Customer Service Specialist

Philippines - Tests: 8

I have more than 10 years of customer service experience and 5 years of working as a Virtual Assistant. I've provided support, both customer service and administrative, to clients from different line of businesses through email, chat, phone and social media. Working from home has taught me how to learn doing things on my own. I've acquired expertise in using tools needed to perform my job responsibilities such as ms office, google apps, wordpress, infusionsoft, shopify, adobe illustrator and photoshop, and still open to learning new things. I put importance to reliability and accuracy for my goal is always to create and maintain a positive experience with my employers.

100% Job Success
$12.00 /hr
8,840 hours

Shiuli Saha

Shiuli Saha

Virtual assistant and customer service representative

India - Tests: 1

Hi, I am a travel and tourism professional and work from home ,quite smooth at using Internet.I have a good knowledge in Data Entry, Microsoft Excel, Word, customer service and dedicated towards my work .Also expert in interacting with clients over phone.

$6.67 /hr
456 hours

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
848 hours