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Post your virtual assistant project on Upwork and find intelligent and organized VAs who provide sales, email, training and administrative support. You’ll find reliable freelancers who have excellent English communication skills, in-depth knowledge of Microsoft Office (Word, Excel, Access and PowerPoint) and Google Analytics. They may have experience in basic keyword research, search engine optimization (SEO) and Internet marketing concepts, as well as CPM and PPC campaigns. They can conduct Internet research and competitor analysis, or prepare detailed PDF reports, manage your WordPress, Drupal or Joomla CMS and website content. They can also add, remove and update product listings in your eCommerce website.

A virtual assistant (VA) provides remote administrative, technical or personal support. On Upwork, the world’s largest online workplace, professional virtual assistants can schedule appointments and meetings, help with event planning, write articles or prepare contracts and proofread business documents. They can also manage social media accounts, update social network profiles, handle personal tasks, and provide you with full-time virtual assistant services via Skype or Google Voice.

Browse Virtual Assistant job posts for project examples or post your job on Upwork for free!

Virtual Assistant Job Cost Overview

Typical total cost of Upwork Virtual Assistant projects based on completed and fixed-price jobs.

Upwork Virtual Assistant Jobs Completed Quarterly

On average, 2,676 Virtual Assistant projects are completed every quarter on Upwork.

2,676

Time to Complete Upwork Virtual Assistant Jobs

Time needed to complete a Virtual Assistant project on Upwork.

Average Virtual Assistant Freelancer Feedback Score

Virtual Assistant Upwork freelancers typically receive a client rating of 4.61.

4.61
Last updated: August 1, 2015
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  1. Destiny B.

    Destiny B.

    Virtual Assistant/Customer Service Rep

    United States - Tests: 3

    I am currently an MBA student at the of University of Baltimore and I am certain that my experience and qualifications make me an exceptional candidate for this position. My background encompasses a variety of experiences where providing customer service was my central responsibility. I have worked in all capacities ranging from owner to associate within a multitude of environments. The company that I began specialized in offering one of a kind custom designed outings. In this capacity, I demonstrated the ability to handle a variety of issues ranging from running a business to booking reservations. As assistant manager and tax-preparer for Jackson Hewitt, I provided information to clients regarding their Income Tax Return, however, my role was much more than just preparing taxes; I also demonstrated the ability to effectively resolve a variety of issues and complaints, I consistently met my call-volume goals, making an average of 56 to 60 calls of invitation per day. During these interactions I was able to establish rapport and instill confidence in the services I delivered for the company. Understanding full well that I was the face of the company, I took my responsibilities very seriously while taking great pride in what I did. I consistently met all company expectations for servicing turnaround time in both face to face and written interactions, acknowledged with awards for exceptional customer service. In addition to the above mentioned experience, I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Thank you in advance for your time and consideration.

    $10.00 /hr
    0 hours
    0.00
  2. Jeanette D.

    Jeanette D.

    Professional Virtual Assistant & Customer Service Specialist

    Philippines - Tests: 8

    I have more than 10 years of customer service experience and 5 years of working as a Virtual Assistant. I've provided support, both customer service and administrative, to clients from different line of businesses through email, chat, phone and social media. Working from home has taught me how to learn doing things on my own. I've acquired expertise in using tools needed to perform my job responsibilities such as ms office, google apps, wordpress, infusionsoft, shopify, adobe illustrator and photoshop, and still open to learning new things. I put importance to reliability and accuracy for my goal is always to create and maintain a positive experience with my employers.

    $12.00 /hr
    8,511 hours
    4.44
  3. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    639 hours
    0.00
  4. Fe Dacilio

    Fe Dacilio

    Customer Service / Data Entry Specialist / Virtual Assistant

    Philippines - Tests: 2

    To provide quality and excellent customer service, data entry and virtual assistance. Willing and eager to learn new things. Has an excellent knowledge with Microsoft Word and Excel.

    $3.00 /hr
    996 hours
    0.00
  5. Donna Teano

    Donna Teano

    Project Management, Virtual Assistant, Customer Service and Marketing

    Philippines - Tests: 12 - Portfolio: 2

    Over the last 8 years, I have worked in the customer service management, project management, and marketing. My core competency lies in complete end-end project management for quality and training development, and I am seeking opportunities to build customer satisfaction, project management and increase sales.

    $7.78 /hr
    5,348 hours
    4.99
  6. Marina M.

    Marina M.

    Experienced Virtual Assistant &Customer Service

    Serbia - Portfolio: 2

    Having been in business for more than 10 years,I collected vast and various experience.At present I am working from home in a capacity of VA. For the past 5 years I have been PA to Senior Management jugguling various tasks in a highly organized, detail-oriented way. I am multi-taskers who can work under pressure and meet deadlines. I'm fluet in English and Greek.Living abroad(Greece) helped me raise my cultural awareness and ways of thinking. I am motivated,quick-thinking,decision maker and willing to learn.

    $10.00 /hr
    1,178 hours
    5.00
  7. Catherine P.

    Catherine P.

    Virtual Assistant/Customer Service & Support

    Philippines - Tests: 5 - Portfolio: 4

    To apply for a real estate and administrative job. I worked as a Real Estate Virtual Assistant for US based clients for roughly three years on oDesk. Also, I have 5 years of Customer Service and Support experienced in a Business Process Outsourcing company assigned in American & Australian accounts in Billing transactions. One of my strengths is fluently carrying out all necessary office tasks and responsibilities. I am a good listener, implementer and a fast learner. I work fast and can handle many different projects at once. I am highly communicative and I can work full-time and even on extended hours with guarantee on quality and quantity to meet my goals for your satisfaction. My oDesk Experience :  RESIDENTIAL REAL ESTATE: *Property Research (Ownership information, Tax, Mortgage, Etc. )*Data Entry*HUD Offer / Bid Submission*MLS listing*Cold calling*Appointment setting*Telemarketing COMMERCIAL REAL ESTATE: *Property Research (Identifying land parcels that are good candidates for listing and populating a database of prospective Sellers by analysis of property ownership records.)*Map Research*Handling unimproved Lots / Land (understanding and verifying land characteristics such as road access, easements, and flood plain ) WEB TOOLS that I am proficient in are: *Microsoft Excel/Word*Google Maps/Drive*RealQuest (Realist)*Landvision*Lexis-Nexis*ZOHO-CRM*Freedomvoice*Zillow*Linkedin*Intellius and any public record online I aim for a rewarding position where my experience and skills shall be broadened and utilized thus, creating a good working environment that promotes good values and positive attitude. =)

    $7.78 /hr
    1,927 hours
    4.41
  8. Jade richelle S.

    Jade richelle S.

    *Virtual Assistant -Customer Service Expert*

    Philippines - Tests: 7

    I have worked in different companies which helped me improve and develop a wide range of skills. I have been a customer service representative for a telecommunications account, accounts manager for a collections account and a sales representative as well. I also have a very high rating when it comes to quality. I have: * Excellent organizational skills *Proven quality for customer service/relation * The ability to work efficiently and accurately under pressure *Strong time management skills, including the ability to prioritize tasks

    $6.00 /hr
    82 hours
    5.00