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Post your virtual assistant project on Upwork and find intelligent and organized VAs who provide sales, email, training and administrative support. You’ll find reliable freelancers who have excellent English communication skills, in-depth knowledge of Microsoft Office (Word, Excel, Access and PowerPoint) and Google Analytics. They may have experience in basic keyword research, search engine optimization (SEO) and Internet marketing concepts, as well as CPM and PPC campaigns. They can conduct Internet research and competitor analysis, or prepare detailed PDF reports, manage your WordPress, Drupal or Joomla CMS and website content. They can also add, remove and update product listings in your eCommerce website.

A virtual assistant (VA) provides remote administrative, technical or personal support. On Upwork, the world’s largest online workplace, professional virtual assistants can schedule appointments and meetings, help with event planning, write articles or prepare contracts and proofread business documents. They can also manage social media accounts, update social network profiles, handle personal tasks, and provide you with full-time virtual assistant services via Skype or Google Voice.

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Virtual Assistant Job Cost Overview

Typical total cost of Upwork Virtual Assistant projects based on completed and fixed-price jobs.

Upwork Virtual Assistant Jobs Completed Quarterly

On average, 2,604 Virtual Assistant projects are completed every quarter on Upwork.


Time to Complete Upwork Virtual Assistant Jobs

Time needed to complete a Virtual Assistant project on Upwork.

Average Virtual Assistant Freelancer Feedback Score

Virtual Assistant Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Reynaldo Jr Soriano

Reynaldo Jr Soriano

Customer Service Superstar and Team Lead

Philippines - Tests: 9 - Portfolio: 4

I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

Groups: Pro Customer Service

100% Job Success
$16.67 /hr
12,114 hours

Jessica T.

Jessica T.

Data Entry, Forum Moderator, Chat and Email Support

Philippines - Tests: 5 - Portfolio: 1

Having achieved many goals in my career, I would like to obtain a job where my qualities of a fast learner and the ability to take on new challenges can be used. I have over 8 years of experience in administrative support and data entry related tasks. 5 years experience as a Community Manager Associate. 3 years in Customer Service primarily in Email and Chat support. Thank you for your time checking my profile.

99% Job Success
$6.67 /hr
9,097 hours

Maria rosario R.

Maria rosario R.

Virtual Assistant/Administrator, English Teacher, Customer Support

Philippines - Tests: 19 - Portfolio: 2

To offer superior performance and high quality work in the following areas which you may need assistance in. VIRTUAL ASSISTANCE: * Projects - Basecamp, Asana, TeamworkPM, Trello, Wunderlist * Highrise (Basecamp Directory) * iCloud * Administrative tasks (letters, contracts, record-keeping etc ... ) * Booking travel arrangements * Data-Entry * Appointment Setting * Client Callbacks (worldwide) * Phone service (outbound and inbound - USA and Canada) * Web Research * Social Media Promotion (Facebook, Twitter) Tools: MS Office Suite, Basecamp, Google Docs, File-Sharing (Dropbox), Asana, SugarSync, Apple iWork, Wunderlist EDUCATION: Licensed teacher since 2003 * Private tutoring (Academic) * English Composition (Creative Writing), Reading (SRA Reading Laboratory), Math (includes Singapore Maths) * Worksheets creation * Placement Tests creation (K-12) * Conversational English tutoring (non-native speakers) * Accelerated Learning techniques (students and teachers) * Basic Facilitation training for private tutors Tools: Skype, Google-Chat or Magic Jack for online training CUSTOMER SERVICE: * Outbound and inbound support (1st level) * Supervisor assistance (2nd level) * Up-selling * Cross-selling * Soft and hard selling * Product Training * Leads Generation * Quality Assurance * Retail, Rewards Program, Technical, General Inquiries * FAQ's creation * Phone, Email and Live Chat support * Get Satisfaction, KANA Mail * Sales Platforms: eBay, Craigslist, Rate negotiable based on hours, duration and workload.

92% Job Success
$16.67 /hr
1,461 hours

Faith B.

Faith B.

Article writer and English Tutor with excellent English Skills

Philippines - Tests: 2

Career goals •Provide exceptional contributions to my clients' business and growth •Strive for continued excellence both personal and career I have worked in an English-based company as a Quality Assurance supervisor for 5 years now which will assure you that I have a strong communication skills with excellent organizational skills. Job description includes the following: • Monitors /spot checks interviewers'/agents' calls for quality assurance and coaching purposes • Addresses quality-related concerns • Orients newbies on basic interviewing and company protocol • Enhances agents' interviewing and call handling skills • Ensures good production on assigned team and survey projects • Checks agents' progress through daily and monthly evaluations • Does admin reports (attendance, issuance of notice of infractions, evaluation reports) • Checks and makes briefing notes on surveys to be utilized by agents before dialing for briefing/project awareness purposes • Aids team manager in ensuring that shift and project being dialed by the team corresponds to the shift plan ( ex: checking and assigning of agents on a given survey project, switching of agent project assignments, meal break assignments) • Helps training department of trainees' phone simulations • Does scheduling upon absence of team manager • Addresses agents' concerns and queries • Helps in the training of Junior/ newly endorsed QA supervisors

$4.00 /hr
83 hours

elaine echiverri

elaine echiverri

A results driven and customer service oriented individual

Philippines - Tests: 6 - Portfolio: 2

Odesk has opened great opportunities for me to share my skill in WRITING and be of SERVICE to those who need assistance in certain tasks/projects. I had been through a few companies in the past - from hotel work - Telecommunications- Real Estate - down to online jobs that involved writing articles/blogs/content. I continually strive to gain more knowledge on computer/ internet based jobs and try to be the best that I can be. Hence, a negative feedback only pushes me to take it as a constructive criticism and further improve myself towards a responsible and dedicated freelancer. I look forward to work with you soon. Thank you for viewing my profile. :-)

100% Job Success
$5.56 /hr
733 hours

Fawn Rhodes

Fawn Rhodes

Affordable, Dependable and Professional Virtual Assistant

United States - Tests: 5

I’ve worked in the telecommunications industry for six years, five plus years retail customer service experience and approximately 10 plus years within Office Administration. I am positive I am fully equipped to help your organization reach their goals, while simultaneously affording me professional growth opportunities. Familiar with US/Canadian Administrative Law

$22.22 /hr
344 hours

Maria Dimova

Maria Dimova

Virtual Assistant & Project Manager

Bulgaria - Tests: 8 - Portfolio: 2

Over 12 years of experience: a skilled Virtual Assistant, Bookkeeper and Project Manager, with a Bachelor Degree in Economics. Main areas of expertise: Project Management: - Coordinate projects and freelancers, add and coordinate to-do's, control execution, update management and clients with progress, in various platforms: Basecamp, Wrike, ActiveCollab - Coordinate time tracking and billing for team - via Upwork timer, Toggle and other integrated trackers - Create SOPs (standard operating procedures) - Create handover guides for clients Executive Assistance: * Email support – correspondence, drafts, organizing, filing, prioritizing (Outlook, Gmail, other); * Diary Management – appointments & deadlines, bill due dates, follow up tasks (Google Calendar, vCita) * File processing and formatting (Pages / Word, Numbers / Excel, Google Docs; Audacity for audio files; Clarify for SOPs, Evernote, basic Photoshop and CorelDraw for graphics) Bookkeeping: (Freshbooks,Clearbooks, E-conomic, Billy's Billing, other) * Invoicing * Bank reconciliation * Accounts Payable / Accounts Receivable * Reports WordPress websites support: * Create and update pages and posts * Onsite SEO * Content creation * Add and update plugins * Change themes * Front end page development and PSD to WordPress using Visual Composer Social Media Management: * Create and maintain profiles and pages (Facebook, Twitter, LinkedIn, Blogs) * Create mailing campaigns (Aweber, Mailchimp) * Teleseminar support (Instant Teleseminar) I have a fully equipped home office - MacBook Air, PC (Windows), printer, scanner, high speed broadband internet.

100% Job Success
$20.00 /hr
1,902 hours

Kelly N.

Kelly N.

Top Rate ~ VA Expert Support ~ & More ~ USA

United States - Tests: 3 - Portfolio: 8

I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

100% Job Success
$25.00 /hr
1,957 hours



Translator. Admin Assistant. Clerical Work. Web research. Data entry.

Malaysia - Tests: 13 - Portfolio: 7

I hold a diploma in Business Administration. I am fluent in English, Malay, Simplified and Traditional Chinese. So I am able to provide translation services for these languages. I have 7 years of experience working in fast paced environment doing clerical, translation, personal assistant, web research and data-entry works. I am able to learn fast, work fast and produce accurate result on-time, every time. I work professionally, independently and committed to deliver top-notch works for every job that I contracts.

95% Job Success
$11.11 /hr
340 hours

Aimee V.

Aimee V.

Experienced Consultant, Writer and Graphic Medic

United States - Tests: 29 - Portfolio: 16

Have you ever hired a designer to create the perfect work but they didn’t quite capture your vision? Did you find the ideal freelancer but they had to bail out before finishing the project? Were you satisfied with your contractor but the agreement didn’t include revisions and you need a change made yesterday? I can fix that for you, stat. My specialty is doctoring, editing, retouching, re-creating and otherwise improving designs using Adobe Photoshop and Illustrator. I draw my own elements, find great stock and match your layout to make that almost-perfect image into exactly what you were looking for. That’s not all though. I also write high quality, well-researched keyword-rich content, edit and proofread existing written work, offer exceptional customer experience support and training, and provide many other solutions for the enrichment of your business. If you experience the occasional emergency that requires an experienced graphic medic or if your workload is overflowing and you need someone who knows how to triage, save me as a favorite or hire me today!

$35.00 /hr
780 hours