Business Intelligence Developer
I am a Business Intelligence Consultant with 10 years experience with Contact Centers and Financial Services. My background includes experience in Governent, Auto Finance, Mortgage, Education Finance, Broker/Dealer services, Manufacturing, Fraud Detection, and Transit. Within financial service industries I have experience with all aspects of Collections, Funding, and Sales.
My focus is developing business intelligence solutions through Business Objects, Crystal Reports, Xcelsius, and QlikView; and automating those processes. I also have experience in Contact Center Analytics and Workforce Management. I am well versed in CRM, Aspect, Avaya, Symposium, and Meridian ACD reporting.
Specialties: Business Intelligence
ACD and CRM Reporting
Aspect eWFM softwares
IT to Management Liason