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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.

67

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Shareena Rasheedammal Fasaludin

    Software Engineer Java J2EE SQL Oracle Hibernate

    India - Last active: 07/08/2013 - Tests: 7 - Portfolio: 1

    Strategic, Sun certified Java professional with 3 years of extensive experience in functional and technical implementation. To be associated with a progressive organization, aspiring to take up challenging assignments to build my career aspirations and to involve as a part of the team that dynamically works towards the growth of the organization. Other than Java technology I also have some experience in the following areas: SQL software design and testing.

    $10.00 /hr
    586 hours
    5.00
  2. Aleksandra Saha

    Aleksandra Saha

    Customer Service Manager / Zendesk Specialist

    Russia - Last active: 1 month ago - Tests: 4

    I have several years of customer support experience both as a customer service representative and as support team lead. I have been using Zendesk, Zopim (live chat), Zendesk Voice, TeamViewer for troubleshooting technical issues, Commerce Assistant by Cleverbridge to offer refunds to clients and access detailed payments' information, JIRA and Slack to communicate with developing team on client's requests. As support team lead I have collected feedback, offered new features basing on clients' requests, conducted surveys, maintained Help Center for clients and internal database for customer service representatives. I have tested new versions of software and new services introduced to clients using multiple devices (PC, Mac, iOS, Android). I also have a lot of experience working with MS Office, OpenOffice, using Google drive for collaboration with developing team on Help Center and other projects. Beside writing different types of texts I also have experience translating and interpreting from English to Russian and vice versa. I have friendly and open personality, and am quick learner who loves to share knowledge with others. I am professional and multitasking. I will be glad to work with you as a customer service representative as well as on any of your project that need a helping hand.

    Groups: Pro Customer Service

    $12.00 /hr
    0 hours
    5.00
  3. Hanna Danice Rafols

    Hanna Danice Rafols

    Live Chat & Zendesk Customer Service Specialist

    Philippines - Last active: 1 month ago - Tests: 3

    Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

    $5.56 /hr
    4,964 hours
    4.74
  4. Lisa R.

    Lisa R.

    Customer Service Guru/Zendesk Response Agent

    United States - Last active: 2 days ago - Tests: 4

    In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am hired...it's that simple.

    Groups: Pro Customer Service

    $16.76 /hr
    3,631 hours
    4.99
  5. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    3,956 hours
    4.89
  6. Joselito D.

    Joselito D.

    Outbound Sales, Order Processing, Customer Service, VA, Zendesk

    Philippines - Last active: 1 day ago - Tests: 5

    Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.

    $8.00 /hr
    5,737 hours
    4.94
  7. Muhammad Zafar Sheikh

    Muhammad Zafar Sheikh

    Top Rated Zendesk and JIRA Customer Service Specialist

    Pakistan - Last active: 1 day ago - Tests: 13

    I have 5 years of customer service & support experience. As a Level 1 Support Agent, I solve clients' issues by having interactions with them via telephone calls (using Zoiper softphone), email exchanges (using Zendesk ticketing system) and screen-share meetings with the help of GoToMeeting and WebEx. Sometimes a customer gets irritated due to complexity of the issue and the time it takes to get solved. In such cases, I don't just rely on sending them Zendesk email updates and telephone calls; I ask them to join me in a GoToMeeting or a WebEx session so I can have direct access to their environment. This way, either I am able to calm them by talking with them about the issue at hand offering my full support or I can rectify the issue instantly. If I have to access a customer's computer remotely to correct a problem, to install the software or to find the root cause of an issue, I also sometimes use TeamViewer. This strategy works like a magic and the irritated customer gets very excited and happy due to an instant resolution of a pressing issue. Not to mention, they always give me a WOW (5 star) rating. I also have a wealth of experience using Microsoft Office, Microsoft Project and my new favorite Google Drive. I can also set up new databases in MS SQL Server and then manage these databases smoothly. The technologies I routinely use to provide support to clients are listed below. I can use all these smoothly and without any problems: 1. Zendesk & JIRA ticketing systems. 2. Atlassian Confluence. 3. Zoiper softphone. 4. GoToMeeting, WebEx and TeamViewer. 5. Google Drive Suite (spreadsheets, forms, calendar, emails etc). 6. VMs and Remote Desktop Connection. 7. Skype. 8. FTP. 9. Several enterprise softwares that my company provides support for. 10. Screencasts and Wink Recordings. Why Choose Me: * I am a member of Upwork's Pro Customer Service Group. * I am a Top Rated customer service agent at Upwork with 100% Job Success. * 4.5 years (8000 hours) of Upwork experience working in customer & technical support. * Perfect 5-Star feedback on all 20 completed jobs. * More than 15 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity as an Assistant Manager Finance.

    Groups: Pro Customer Service

    $10.00 /hr
    8,027 hours
    5.00
  8. Umair Mushtaq

    Umair Mushtaq

    Zendesk Customer Service Specialist

    Pakistan - Last active: 1 month ago - Tests: 21

    A highly motivated, confident customer service account manager with exceptional multi-tasking, organisational and customer service skills. Having 6+ years of experience of identifying the needs of individual and corporate customers and of running and delivering sales campaigns for key clients in US and UK, and being essential part of delivering quality customer service and support team. Experienced in Zendesk ticket handling, inbound phone support, telemarketing and following up with customers effectively. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. With a post-graduation in Accounting and Finance, I have the ability to quickly understand business operations, key requirements and gather, organize data to predict trends in MS-Excel for effective decision making.

    $7.78 /hr
    2,441 hours
    4.42
  9. Deepak Aggarwal

    Deepak Aggarwal

    Sr. Software Developer(.Net) | Automated Tester | L2 Support Engineer

    India - Last active: 1 day ago - Tests: 2

    To work as much hard as I can for the organization I am working and become one of the efficient Member of the team as soon as Possible. My highlights include: > Got TOP RATED Tag provided by Odesk recently > More than 3700+ hours work experience on Odesk > 5 star rating from all Odesk clients till now. > Three Years experience of working remotely with big IT organizations such as Devfactory, gteam, Versata , Zendesk support etc > Maintained a high level of client satisfaction > Good experience of using atlassian products like JIRA, confluence etc > More then five year experience of dot net development including Desktop and web application, API development, window services, API development, MVC application, DNN, Javascript, Jquery, Angular js etc > Good experience of Database Management (SQL Server) > Good experience of working as support agent (Zendesk ticketing system, JIRA ticketing System, Mantis etc) > Good experience of Automated testing using tools such as Testcomplete, TestExecute, Junit, bash scripting etc > Third party tool integeration with dot net apps(Chart, go data Reporting, red controls, payment gateways etc).

    $15.00 /hr
    3,834 hours
    5.00