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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.

67

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Hanna Danice Rafols

    Hanna Danice Rafols

    Live Chat & Zendesk Customer Service Specialist

    Philippines - Tests: 3

    Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

    $5.56 /hr
    4,964 hours
    4.74
  2. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    3,956 hours
    4.89
  3. Joselito D.

    Joselito D.

    Outbound Sales, Order Processing, Customer Service, VA, Zendesk

    Philippines - Tests: 5

    Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.

    $8.00 /hr
    5,737 hours
    4.94
  4. Muhammad Zafar Sheikh

    Muhammad Zafar Sheikh

    Top Rated Zendesk and JIRA Customer Service Specialist

    Pakistan - Tests: 13

    I have 5 years of customer service & support experience. As a Level 1 Support Agent, I solve clients' issues by having interactions with them via telephone calls (using Zoiper softphone), email exchanges (using Zendesk ticketing system) and screen-share meetings with the help of GoToMeeting and WebEx. Sometimes a customer gets irritated due to complexity of the issue and the time it takes to get solved. In such cases, I don't just rely on sending them Zendesk email updates and telephone calls; I ask them to join me in a GoToMeeting or a WebEx session so I can have direct access to their environment. This way, either I am able to calm them by talking with them about the issue at hand offering my full support or I can rectify the issue instantly. If I have to access a customer's computer remotely to correct a problem, to install the software or to find the root cause of an issue, I also sometimes use TeamViewer. This strategy works like a magic and the irritated customer gets very excited and happy due to an instant resolution of a pressing issue. Not to mention, they always give me a WOW (5 star) rating. I also have a wealth of experience using Microsoft Office, Microsoft Project and my new favorite Google Drive. I can also set up new databases in MS SQL Server and then manage these databases smoothly. The technologies I routinely use to provide support to clients are listed below. I can use all these smoothly and without any problems: 1. Zendesk & JIRA ticketing systems. 2. Atlassian Confluence. 3. Zoiper softphone. 4. GoToMeeting, WebEx and TeamViewer. 5. Google Drive Suite (spreadsheets, forms, calendar, emails etc). 6. VMs and Remote Desktop Connection. 7. Skype. 8. FTP. 9. Several enterprise softwares that my company provides support for. 10. Screencasts and Wink Recordings. Why Choose Me: * I am a member of Upwork's Pro Customer Service Group. * I am a Top Rated customer service agent at Upwork with 100% Job Success. * 4.5 years (8000 hours) of Upwork experience working in customer & technical support. * Perfect 5-Star feedback on all 20 completed jobs. * More than 15 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity as an Assistant Manager Finance.

    Groups: Pro Customer Service

    $10.00 /hr
    8,027 hours
    5.00
  5. Qiana J.

    Qiana J.

    Talented Email Support and Adminstrative Professional

    United States - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,777 hours
    4.07
  6. Deepak Aggarwal

    Deepak Aggarwal

    Sr. Software Developer(.Net) | Automated Tester | L2 Support Engineer

    India - Tests: 2

    To work as much hard as I can for the organization I am working and become one of the efficient Member of the team as soon as Possible. My highlights include: > Got TOP RATED Tag provided by Odesk recently > More than 3700+ hours work experience on Odesk > 5 star rating from all Odesk clients till now. > Three Years experience of working remotely with big IT organizations such as Devfactory, gteam, Versata , Zendesk support etc > Maintained a high level of client satisfaction > Good experience of using atlassian products like JIRA, confluence etc > More then five year experience of dot net development including Desktop and web application, API development, window services, API development, MVC application, DNN, Javascript, Jquery, Angular js etc > Good experience of Database Management (SQL Server) > Good experience of working as support agent (Zendesk ticketing system, JIRA ticketing System, Mantis etc) > Good experience of Automated testing using tools such as Testcomplete, TestExecute, Junit, bash scripting etc > Third party tool integeration with dot net apps(Chart, go data Reporting, red controls, payment gateways etc).

    $15.00 /hr
    3,834 hours
    5.00
  7. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  8. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,877 hours
    4.99
  9. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,904 hours
    5.00
  10. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00