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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 63 Zendesk projects are completed every quarter on Upwork.

63

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: July 1, 2015
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  1. Shareena Rasheedammal Fasaludin

    Software Engineer Java J2EE SQL Oracle Hibernate

    India - Last active: 07/08/2013 - Tests: 7 - Portfolio: 1

    Strategic, Sun certified Java professional with 3 years of extensive experience in functional and technical implementation. To be associated with a progressive organization, aspiring to take up challenging assignments to build my career aspirations and to involve as a part of the team that dynamically works towards the growth of the organization. Other than Java technology I also have some experience in the following areas: SQL software design and testing.

    $10.00 /hr
    586 hours
    5.00
  2. Hanna Danice Rafols

    Hanna Danice Rafols

    Live Chat & Zendesk Customer Service Specialist

    Philippines - Last active: 22 days ago - Tests: 3

    Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

    $5.56 /hr
    4,964 hours
    4.67
  3. Muhammad Zafar Sheikh

    Muhammad Zafar Sheikh

    Zendesk and JIRA Customer Service Specialist

    Pakistan - Last active: 1 day ago - Tests: 13

    I have 5 years of customer service & support experience. As a Level 1 Support Agent, I solve clients' issues by having interactions with them via telephone calls (using Zoiper softphone), email exchanges (using Zendesk ticketing system) and screen-share meetings with the help of GoToMeeting and WebEx. Sometimes a customer gets irritated due to complexity of the issue and the time it takes to get solved. In such cases, I don't just rely on sending them Zendesk email updates and telephone calls; I ask them to join me in a GoToMeeting or a WebEx session so I can have direct access to their environment. This way, either I am able to calm them by talking with them about the issue at hand offering my full support or I can rectify the issue instantly. If I have to access a customer's computer remotely to correct a problem, to install the software or to find the root cause of an issue, I also sometimes use TeamViewer. This strategy works like a magic and the irritated customer gets very excited and happy due to an instant resolution of a pressing issue. Not to mention, they always give me a WOW (5 star) rating. I also have a wealth of experience using Microsoft Office, Microsoft Project and my new favorite Google Drive. I can also set up new databases in MS SQL Server and then manage these databases smoothly. The technologies I routinely use to provide support to clients are listed below. I can use all these smoothly and without any problems: 1. Zendesk & JIRA ticketing systems. 2. Atlassian Confluence. 3. Zoiper softphone. 4. GoToMeeting, WebEx and TeamViewer. 5. Google Drive Suite (spreadsheets, forms, calendar, emails etc). 6. VMs and Remote Desktop Connection. 7. Skype. 8. FTP. 9. Several enterprise softwares that my company provides support for. 10. Screencasts and Wink Recordings. Why Choose Me: * More than 15 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity as an Assistant Manager Finance. * 4 years (8000 hours) of Upwork experience working in customer & technical support. * Perfect 5-Star feedback on all 18 completed jobs.

    $10.00 /hr
    7,963 hours
    5.00
  4. Judessa D.

    Judessa D. Agency Contractor

    Zendesk Customer Service Specialist, Virtual Assistant

    Philippines - Last active: 7 hours ago - Tests: 10

    I have a progressive 8 years of experience in the customer service field. I provided technical and customer support to American and Australian companies handling different accounts from time to time and, for the last 2 years, have been using Zendesk and Joomla ticketing system. I also became a Team Lead and managed a team of agents supervising and monitoring their performance. Being in the call center industry for 8 years had me developed a comprehensive knowledge of the methods and practices of providing customer service. I still want to explore and keep on seeking for a position that will utilize my knowledge and work experiences that allows me to contribute them for the growth and success of the organization and also challenges me to learn and develop more new skills.

    Associated with: Team Chen, Global Alpha Provider Business Solutions Agency

    $5.00 /hr
    5,409 hours
    5.00
  5. Joselito D.

    Joselito D.

    Outbound Sales, Order Processing, Customer Service, VA, Zendesk

    Philippines - Last active: 7 hours ago - Tests: 5

    Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.

    $8.00 /hr
    5,529 hours
    4.93
  6. Umair Mushtaq

    Umair Mushtaq

    Zendesk Customer Service Specialist

    Pakistan - Last active: 5 days ago - Tests: 21

    A highly motivated, confident customer service account manager with exceptional multi-tasking, organisational and customer service skills. Having 6+ years of experience of identifying the needs of individual and corporate customers and of running and delivering sales campaigns for key clients in US and UK, and being essential part of delivering quality customer service and support team. Experienced in Zendesk ticket handling, inbound phone support, telemarketing and following up with customers effectively. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. With a post-graduation in Accounting and Finance, I have the ability to quickly understand business operations, key requirements and gather, organize data to predict trends in MS-Excel for effective decision making.

    $7.78 /hr
    2,441 hours
    4.42
  7. Momer D.

    Momer D.

    Customer Service / Technical Support Representative / Recruiter

    Philippines - Last active: 6 days ago - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $7.78 /hr
    2,366 hours
    5.00
  8. Qiana J.

    Qiana J.

    Talented Customer Service Email Support and Adminstrative Professional

    United States - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,637 hours
    4.07