Data Analyst/Customer Service Management
Last active: 3 months ago
I am currently working towards obtaining my MBA, I am also a recent graduate of Texas A&M Univeristy in Commerce in which I obtained my Bachelor of General Studies with a focus in Marketing and Management, and prior to I received my Associates in Science from Eastfield College. Typing is one of my stronger skills at over 80 wpm. I am very creative, hard working, and dedicated to what ever I do. Being a General Studies Major has allowed me to be a very well rounded person and knowledgeable of many things. I am employed full time as a Operations Supervisor for our call center online lending division with my current employer, TMX Finance. As an operations supervisor I oversee all daily operations for online lending team including customer service, quality assurance, repossessions, collections, and tracking all duties and transactions completed. Manage the sales chat team which includes establishing and reviewing a functional business model, analyzing reports, quality assurance, and other duties associated with the chat team. Communicate regularly with compliance and legal teams to ensure regulatory requirements are followed and met. Work directly with multiple SVP’s and VP’s with regards to daily operations, functionality, and development of new processes and policies. Complete PostgreSQL queries, light coding, provide light IT support, extensive use of Microsoft Office(Excel, Word, PowerPoint, and Publisher), and analyze bonus data. Supervise 10-30 call center employees ranging from sales, customer service, collection, and chat team positions.