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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Alden B.

Alden B.

Quality Assurance,Customer Service,Chat Support

Philippines - Tests: 4

During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

67% Job Success
$4.00 /hr
2,170 hours

Jermyn joyce M.

Jermyn joyce M.

CS Project Implementation and Research Manager

Philippines - Tests: 7

Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

$10.00 /hr
78 hours

Franklin Jr Piad

Franklin Jr Piad

Operations and Quality Management

Philippines - Tests: 10

A prospective candidate that has spent years in a managerial role in BPO operations and transaction monitoring, with excellent English communication skills, well-experienced in conflict resolution to achieve a win-win situation, trained for six sigma and other quality measures, excellent in data analyses, customer-oriented and results-driven, excellent interpersonal and time management skills, has the ability to adapt to change, can work diligently without supervision and makes sure that client deliverable are accomplished with the shortest time and the lowest possible expense of resource.

75% Job Success
$8.89 /hr
645 hours

Blake Racaza

Blake Racaza

Tier 3 Level Technical Support Representative

Philippines - Tests: 3

I am hardworking and a fast learner with good communication skills, currently working as a tier 3 technical support representative with 3 years experience in BPO industry . I work quickly and efficiently, with an eye toward your target audience. Client satisfaction and quality work are my top priorities.

$3.33 /hr
0 hours

AM Siddiquie

AM Siddiquie Agency Contractor

DEAR, Xero, Excel, Data Collection, Accounts, Access & Word Expert

Pakistan - Tests: 12 - Portfolio: 30

I am here to provide Quality Services and earn good relationship with employers and other team members. I have experience in following type of tasks with multitasking approach & reporting know how 1. Bookkeeping / Accounting on Xero, DEAR Inventory, QuickBooks online, Sage Accounting, Peachtree, Bigredcloud, Excel, Access & other Cloud Accounting Applications 2. Web data scraping using VBA & other tools, Data Collection, Data Entry, manipulation, sorting & Analysis, Web Research Work 3. PDF conversion to Excel, Word, Database or text and PDF Editing 4. Customer Support (via Live Chat & Email) & Email Response Handling using Outlook 5. MS Excel template / Spreadsheet (including Advance Excel Functions, Forms, Power Pivot, Charts, Macros & VBA) 6. MS Word template / Document automation (including Forms, eBooks, Mail merge, Macros & VBA), DEAR Inventory & Xero Templates Customization 7. MS Access database designing & database management 8. MS PowerPoint Presentation designing with animation & transition effects 9. Google Spreadsheets & Google Docs 10. Product listing, Store Management & order processing on Amazon,,, eBay, Magento, Prestashop, WordPress, Drupal, Joomla, Moodle & other eCommerce platforms 11. Easy & fast communication via Skype, Viber, Whatsapp, Google Talk & Email & Team meeting arrangements 12. Article Writing, WordPress posts and Blog posts 13. Facebook / LinkedIn / Twitter Page Admin profile Management

Associated with: Excel & Access Solutions

100% Job Success
$5.56 /hr
2,254 hours

Stephen Ray L Silloriquez

Stephen Ray L Silloriquez Agency Contractor

Remote Desktop Technician, Sales Associate, Customer Service Rep

Philippines - Tests: 6

My goal is to provide excellent services to my employers. I am good in written and verbal English. I am a fast learner and a team player too.I willing to learn more and would love the opportunity to be a valuable member to a team. Please message me for an interview, thanks!

Associated with: Creative Solutions Recruiting

$6.00 /hr
1,717 hours

Lana Lamprea

Lana Lamprea

Customer- Service

Colombia - Tests: 2 - Portfolio: 2

Over the last 6 years, I have been working as a customer service representative in the point of sales and also for a company that works getting a satisfaction surveys to implement strategies to improve the satisfaction from the customers and also providing gerenal information about products and services to help the clients to get a complete and profesional point of view about a product. This experience helped me to work hard to share my knowledge with others and want to be better and succesful every day and grow up as better person.

100% Job Success
$4.33 /hr
1,815 hours

Jeffrey P.

Jeffrey P. Agency Contractor

Customer Support Specialist / Project Manager

Philippines - Tests: 5 - Portfolio: 3

I have been working in the call center industry for more than 5 years dealing with different type of customers through chat, email, and phone. Over the years, I have been consistently providing world-class customer service experience. I have used different tools such as Zoho, ShoppingCart, and VPS in processing refunds; solving complex issues; sending emails to customers; importing data; creating log in credentials for each of our customers; and in building new tools and apps. I am honest, hard-working and competent service provider. I am very familiar with the English language and usage and have no trouble adapting to various style guides. Look through my profile, and you'll realize I'm the one you should hire.

Associated with: VWP Manpower Agency, The Better Freelancer

50% Job Success
$4.44 /hr
513 hours

Yavor Ruschev

Yavor Ruschev

Imaginative writing

United Kingdom - Tests: 5

Journalism in newspapers. I have worked mostly as a football reporter and editor. I am finishing bulgarian philology in the university, so my interests are as wide in range as the imagination of a writer and my competence is getting bigger in different subjects. My idea is to work as a freelance writer in sports, music, astronomy, tourism (exotic places & rare phenomenons) and food recipies (includes wide range of plants, herbs and ways to gain or loose weight with diets).

$6.67 /hr
0 hours