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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Erlyvonne M.

    Erlyvonne M.

    Data Entry Specialist/Email Handling/Chat support/Customer Service/QA

    Philippines - Tests: 7 - Portfolio: 1

    I have worked in the BPO Industry for the past 6 years. Started as a customer service representative for a telecommunications account, financial account and a sales/techinical account. I then worked my way up the ranks - to a Sr. Quality Specialist and now to a Quality Manager. When I was a customer service representative, I handled inbound and outbound calls as well as emails and chat correspondence. As a Quality Manager, I regularly interact with foreign clients (Americans and Indians) through meetings, discussion and business reviews. My primary tasks is to ensure that the programs I handle adhere to quality standards and process. I also provide business intellegence as well as analytics to the clients in terms of their performance.

    $4.44 /hr
    464 hours
    4.89
  2. Alden B.

    Alden B.

    Quality Assurance,Customer Service,Chat Support

    Philippines - Tests: 4

    During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

    $4.00 /hr
    1,954 hours
    4.53
  3. Jermyn joyce M.

    Jermyn joyce M.

    CS Project Implementation and Research Manager

    Philippines - Tests: 7

    Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

    $10.00 /hr
    78 hours
    4.91
  4. Franklin Jr Piad

    Franklin Jr Piad

    Operations and Quality Management

    Philippines - Tests: 10

    A prospective candidate that has spent years in a managerial role in BPO operations and transaction monitoring, with excellent English communication skills, well-experienced in conflict resolution to achieve a win-win situation, trained for six sigma and other quality measures, excellent in data analyses, customer-oriented and results-driven, excellent interpersonal and time management skills, has the ability to adapt to change, can work diligently without supervision and makes sure that client deliverable are accomplished with the shortest time and the lowest possible expense of resource.

    $8.89 /hr
    645 hours
    2.40
  5. Blake Racaza

    Blake Racaza

    Tier 3 Level Technical Support Representative

    Philippines - Tests: 3

    I am hardworking and a fast learner with good communication skills, currently working as a tier 3 technical support representative with 3 years experience in BPO industry . I work quickly and efficiently, with an eye toward your target audience. Client satisfaction and quality work are my top priorities.

    $3.33 /hr
    0 hours
    0.00
  6. Baptiste R.

    Baptiste R.

    Multilingual Customer Support / Back office

    France - Tests: 4

    I have been working for different multinational IT Corporations in Spain and Ireland (S&P 500 companies). Having graduated with a Bachelor of Science in Management for the CSIM of San Diego, CA. and MBA of St John's University of New-York in 2008. My experience ranges from Customer support to Business Analyst (last position) ; supporting different markets from EMEAI. I have worked with both MacOS and Windows environments. My software skills are including MsOffice / Excel (Macro) / SAP / AppleScript / SFDC. I have also been able to lead projects and develop new tools on my own in order to stream the workflow and admin tasks that I was in charge of. I want to bring my professionalism and flexibility via Online work for your requirements.

    $10.00 /hr
    0 hours
    0.00
  7. Stephen Ray L Silloriquez

    Stephen Ray L Silloriquez Agency Contractor

    Remote Desktop Technician, Sales Associate, Customer Service Rep

    Philippines - Tests: 6

    My goal is to provide excellent services to my employers. I am good in written and verbal English. I am a fast learner and a team player too.I willing to learn more and would love the opportunity to be a valuable member to a team. Please message me for an interview, thanks!

    Associated with: Creative Solutions Recruiting

    $10.00 /hr
    1,413 hours
    0.00
  8. Lana Lamprea

    Lana Lamprea

    Customer- Service

    Colombia - Tests: 2 - Portfolio: 2

    Over the last 6 years, I have been working as a customer service representative in the point of sales and also for a company that works getting a satisfaction surveys to implement strategies to improve the satisfaction from the customers and also providing gerenal information about products and services to help the clients to get a complete and profesional point of view about a product. This experience helped me to work hard to share my knowledge with others and want to be better and succesful every day and grow up as better person.

    $4.33 /hr
    1,795 hours
    4.87
  9. Jeffrey P.

    Jeffrey P. Agency Contractor

    Customer Support Specialist / Project Manager

    Philippines - Tests: 5 - Portfolio: 3

    I have been working in the call center industry for more than 5 years dealing with different type of customers through chat, email, and phone. Over the years, I have been consistently providing world-class customer service experience. I have used different tools such as Zoho, ShoppingCart, and VPS in processing refunds; solving complex issues; sending emails to customers; importing data; creating log in credentials for each of our customers; and in building new tools and apps. I am honest, hard-working and competent service provider. I am very familiar with the English language and usage and have no trouble adapting to various style guides. Look through my profile, and you'll realize I'm the one you should hire.

    Associated with: VWP Manpower Agency, The Better Freelancer

    $4.44 /hr
    513 hours
    4.73
  10. Simon Ed Lusan

    Simon Ed Lusan

    QA Specialist (Customer Support), Excel/VBA Expert, Transcriptionist

    Philippines - Tests: 5

    I worked in a BPO industry for almost 6 years. I started out as a technical support representative for NETGEAR, where I assist customers with their SOHO (small office, home office) networking devices. I was promoted to a Subject Matter Expert less than a year of my employment. I held said post for more than two years. During that, I handled technical and customer service escalations for the same program. At the same time I experienced handling people as part of my job description. With such work load I was able to develop and improve my time management, decision making, critical thinking, and administrative skills. I also experienced sending reports to top level clients with little to no supervision. I then applied and got hired as Quality Assurance Specialist. I extensively worked in reviewing and rating multi-channeled transactions (phone, email, chat support). I had the opportunity to enhance my skills with MS Office applications. I learned E-mail and schedule organization in MS Outlook and advance data mining and reporting using MS Excel. As QA Specialists, we also coach reps for spotted opportunities to help them improve. I've had several developmental training as well. I attended a coaching seminar where we learned and practiced effective methods of coaching to help improve employee performance. I was endorsed to a Leadership Enhancement and Advancement Program by my Manager to groom me for future promotions.

    $3.50 /hr
    58 hours
    5.00