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Last updated: October 1, 2015
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Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Karan T.

Karan T.

Business/QA Analyst, Research, Consulant, Engineer, User acceptance

United States - Tests: 2

I specialize in SYSTEMATICS software, deposits. I have served in a BA role for two years now. I have mainframe, and PC skills. I have also done some SQL and in college and I think I can still leverage those skillsets in my assignments. I am highly versatile and a quick learner.

$40.00 /hr
81 hours

Bogdan daniel S.

Bogdan daniel S.

VCP, MCSA, Exchange, Vmware, HyperV, Servers Expert Admin

Romania - Tests: 8 - Portfolio: 1

10+ years experience in Information Technology (IT) Major areas of expertise: VMware and Microsoft virtualization technologies. Designing and implementing fault-tolerant virtualization clusters SAN and NAS systems (iSCSI, FC) Windows 2003 / 2008 / 2012 Server * Active Directory * Microsoft ISA Server and TMG * Clustering * MS Windows XP/Vista/7/8 desktop/workstation operating systems * Centralized anitivirus systems WSUS * TCP/IP, Switching and Routing * Firewalls IBM, HP, Dell Servers * DNS, DHCP, Wins * Print Server * File Server * Network and Servers documentation * LAN hardware/software administration, design, installation and configuration * Print Server * LAMP Administration * Linux services : squid, postfix, dovecot, firewall, ldap, mysql, nagios, dhcp, bind etc Certifications: MCP - Microsoft Certified Professional MCSA - Microsoft Certified Systems Administrator VCP - Vmware Certified Professional VCP-510 * VCA-DCV - Vmware Certified Associate Data Center Virtualization.

Groups: Microsoft Certified Professionals

100% Job Success
$22.22 /hr
2,671 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Samuel K.

Samuel K.

Samuel Kamau

Kenya - Tests: 13 - Portfolio: 9

I am a trainee engineer specializing in Telecommunication and Information engineering. I am more than talented in penning articles, journals, e-books and publications that leave a mark on every one who gets absorbed into reading my work right from the first paragraph. I pride in diverse and unique techniques of presenting information with utmost clarity, rich in variety of captivating styles of writing. I have honed my writing skills over the years to ably deliver work that wins me accolades from my clients. I am experienced in research and statistical analysis, medical journals, e-books as well as a reports, essays and thesis. I look forward to working for you.

100% Job Success
$8.89 /hr
989 hours

Amit K.

Amit K.

Technical Support Engineer/Customer Support

India - Tests: 13 - Portfolio: 3

Amit Kumar ITIL® OBJECTIVE To achieve professional excellence with dedication, creativity, skill and target oriented performance in a manner exhibiting both individual skills and competence, thus ensuring growth both for myself as well as the organization. PROFILE SUMMARY • Strong knowledge of Mac OS and Windows operating systems, including configuration, system administration, and troubleshooting procedures. • Knowledge of SQL and relational databases (e.g., Oracle, SQL Server) • Demonstrated ability to take ownership of tasks and projects and ensured their completion. • Ability to learn new technologies quickly. • Strong organizational and time-management skills. • Ability to work independently with minimal management direction. ADDITIONAL STRENGTHS Training experience • More than 200hrs of training experience including New Hire Training, Feedback Sessions & Knowledge Transfer. Updating self-help documents so customers/employees can try to fix problems themselves POWER RESEARCHER • Google Certified Power Researcher (Yr. 2012) EDUCATION & CREDENTIALS • Secondary (10th Grade) from New Green Field School , Alaknanda , New Delhi • Sr. Secondary (12th Grade) from GHPS School, Hemkunt Colony New Delhi • Bachelors of Information Technology from PGDAV College, Delhi University, India • Masters in Business Administration from Faculty of Engineering and Technology, Jamia Millia Islamia New Delhi. • IELTS score band of 7.0 IT SERVICE MANAGEMENT • ITIL® Foundation Level from EXIN, USA. (Yr. 2011) PERSONALITY TRAITS • Confident and work oriented. • Excellent written and verbal communication skills • Good analytic skills. • Go gather personality. • Ability to work under pressure. • Customer service and retention skills CORE COMPETENCIES • Operating System - Windows 2000, 2003 & Xp, Windows 7, Windows 8, Mac OS and Ubuntu • Backup - Connected Data Backup • Monitor - Event Logs,System monitor • Remote Tools - RDC,VNC,Dameware • Ticketing tool - Virtualtech ,Ultimatix,Remedy,AHD client • Chating tools - Microsoft Communicator , Webex Connect and Meeting PERSONAL DETAILS Date of Birth : 11-10-1979 Marital Status : Married Fathers name : Mr.K L Kardam Citizenship : India Resident Address : Sector 15 NOIDA UP-201301 PROFESSIONAL EXPERIENCE Astreya Partners Singapore Designation, Current : – Senior Technical Support Engineer (IT Operations), Gurgaon Client: Google India Pvt Ltd Duration: Oct 2010 – Jul 2012. Role: Technical Support Engineer Client: Google India Pvt Ltd Duration: Aug 2012 – Aug 2014. Role: Senior Technical Support – (IT Operations) Company Profile Astreya Partners is a global staffing company providing state of the art solution to the esteemed clients. Astreya established the most stringent processes to identify secure and continually train some of the most talented system and network engineers available Job Profile: • Responsible for supporting the company's user at all levels as part of a Helpdesk Team. Ensuring that all hardware and software is configured and installed Correctly. • Responsible for networking, design, installation and maintenance services. • Supporting users and network administrators over the telephone and by email. • Maintain the company’s network infrastructure. • Networking and providing support for Windows, Macintosh and Linux issues. • Configuration and testing of any new hardware and software. • Travelling to client sites to help with installs, deployment, and troubleshooting. • Management of the daily data backup and retrieval scheme. • Installing and operating Windows desktop and server operating systems. • TCP/IP networking and hardware maintenance and repair. • Training new employees. • Assistance with training of staff and compiling procedural documentation. • Assisting the network manager with support requests. • Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures. • More than 1600 Employees Desktop related issue and Laptop related issue • Smart Card issue and Token management issue trouble shooting in Laptops .

$4.00 /hr
0 hours