Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 19 hours ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    Groups: oTranslators

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,104 hours
    5.00
  2. Sasa Vignjevic

    Sasa Vignjevic

    Multilingual Customer Support Specialist and Translator

    Croatia - Last active: 1 month ago - Tests: 11

    Over the last seven years, I have worked as Zendesk customer support specialist and subject matter expert in CAD/CAM software. My comparative strength would be multi-language knowledge (English, German, Italian, plus all South-Slavic languages). I have been very active in the field of desktop research and market analysis, working for a UK-based multinational. Also, I have a background both in technical and social field. I am a fast learner, efficient and organized. Multitasking is no problem for me. In addition, my working hours are flexible, so I am probably at your disposal immediately

    Groups: Pro Customer Service

    $11.00 /hr
    856 hours
    5.00
  3. Syed Raza

    Syed Raza Agency Contractor

    PhD-writer, content management strategist with techno-legal background

    Pakistan - Last active: 8 days ago - Tests: 31 - Portfolio: 9

    As a professional writer, content management strategist, attorney, avid researcher with a PhD in management sciences along with MBA from USA, and numerous Microsoft certifications, I have the required expertise to add value to your project. During my PhD tenure, I have worked extensively with Statistical Modeling and specialize in Structural Equation Modeling. My published paper incorporates second generation statistical modeling techniques. Please see: http://www.igi-global.com/chapter/understanding-online-cultural-learning-styles-and-academic-performance-of-management-students-in-an-ethnic-context/92443 And http://www.mcser.org/journal/index.php/jesr/article/view/4102/4012 My current expertise entails creating and managing e-learning courses in SharePoint 2013, Word 2013, Excel 2013, Nintex Workflows and Forms, and host of other sales courses. I also have expertise in Camtasia Studio for creation of such courses as well as Litmos and other learning management systems. I am able to work under deadlines and can also provide complete turn-key solutions. Please see e-learning video samples: https://www.udemy.com/top-25-microsoft-excel-advanced-formulas-hand-on-tutorial http://www.claydesk.com/elearning https://www.udemy.com/claydesk-advanced-microsoft-word-2013-tutorial/ https://vimeo.com/razaphd/videos https://www.youtube.com/watch?v=r31hj9P79C8 Web Sites samples: http://www.djagora.org http://www.skills2050.com http://www.eclee.com http://www.leadershipdiamond.org http://www.sixsigma.com In addition to providing content management and marketing strategy at LinkedIn, Facebook, Stumble upon, Digg, Reddit, Pinterest, Instagram, Blogger, Scoop.it, Google+ etc., I actively maintain ClayDesk e-Discovery Blog at http://claydesk.wordpress.com by posting several articles during a given week. I also write LinkedIn and Cloud Tweaks regularly. Please see: a. https://www.linkedin.com/today/post/article/20140623213812-155221618-how-i-became-an-entrepreneur-five-p-s-of-success?trk=prof-post b. http://cloudtweaks.com/author/syed-raza/ c. http://www.zalora.com

    Associated with: ClayDesk | e-Discovery & cloud computing, ClayDesk | e-Discovery & cloud computing

    $40.00 /hr
    380 hours
    4.83
  4. Anton Topalov

    Anton Topalov

    IT maintenance | VA | Accounting | Data Entry | Customer Support

    Bulgaria - Last active: 08/12/2013 - Tests: 1

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.

    $8.89 /hr
    229 hours
    5.00
  5. Olive Abasta

    Olive Abasta Agency Contractor

    Admin Assistant, VA, Web Researcher, Data Entry, Product Research

    Philippines - Last active: 2 days ago - Tests: 14 - Portfolio: 11

    ***Top 5% of Successful Odesk Freelancers*** My goal is to contribute success in your company or business - where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

    Associated with: Global Tech Solutions

    $5.56 /hr
    3,278 hours
    4.96
  6. Artur Mitrushi

    Artur Mitrushi

    Mechanical Engineer, Customer Support Representative, Translator

    Albania - Last active: 19 hours ago - Tests: 25 - Portfolio: 5

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made use of AutoCAD for different drawings, mostly 2D. I'm Albanian with a sound knowledge of English, Italian, Russian languages. I've the title European Railway Engineer. I'm diesel-electrical locomotive engineer. I've also a successful experience with automotive industry (managing the Warranties and Spare Parts for different auto brands). I have participated and discussed in international railway meetings and I've organized myself such events. In some such events I've made simultaneous translation. I've very good PC skills. I've created three MS Access databases for two different companies. One of the databases includes VBA code as an interactive database for passenger trains timetable. I've created different PowerPoint presentations.

    $6.67 /hr
    9,380 hours
    5.00
  7. Uroš Rikanović

    Uroš Rikanović

    Survey&Research / Assertive Customer&Technical Support Provider

    Slovenia - Last active: 7 days ago - Tests: 4

    I am a fast and accurate freelancer, who has different courses of expertise, since my course on the faculty offers a wide knowledge which also helps me to see the bigger picture. I perfected the knowledge of a few by working while studying. My most perfected expertise are: - Survey development, where I have the knowledge to use different online survey sites and develop surveys that are perfected in design and methodology; - Market/Data research, which is the basic of my studies and where I can do the research using different programs (Excel, SPSS, R); - Data entry; - Web research, where speed and fast overview can be my advantage over others; - Customer&Technical support, where good communication skills are mostly needed. I also took a class about assertive communication, which helped me a lot with my past work and life.

    $5.00 /hr
    21 hours
    5.00
  8. Sara C.

    Sara C.

    Help Desk Analyst

    United States - Last active: 07/10/2013 - Tests: 5

    Earning my Bachelor of Science in Telecommunications Management from DeVry University gave me the foundation for my career in the information technology field. I graduated with honors achieving a 4.0 average GPA in my major field of study, with a cumulative GPA of 3.8. I also achieved Dean’s List status for eight consecutive semesters. My years of technical support in customer service type environments have allowed me to develop excellent troubleshooting and communication skills. I have experience with troubleshooting various technical issues via telephone, instant message chat, remote PC software and VPN environments. Customer satisfaction and issue resolution are always high priorities for my personal goals and achievements as a technical support representative. My skills are not limited to the software and applications of technology as I have experience with hardware and firmware testing, implementation and replacement. My experience with completing various technology projects crafted my exceptional team-oriented values.

    $8.33 /hr
    0 hours
    5.00
  9. Felisilda B.

    Felisilda B. Agency Contractor

    Technical Support/Customer Service/Virtual Assistant

    Philippines - Last active: 04/15/2013 - Tests: 3 - Portfolio: 3

    To find myself in a job that offers challenges and opportunities while working in my area of expertise in line with Customer Service and Technical Support, where my experience can be utilized to improve customer satisfaction. I am time flexible, can do multitasking, reliable, trustworthy, and has the willingness to learn new things. Furthermore, I am passionate to work hard and can do it under minimal supervision.

    Associated with: Contact Center Customer Service Agency

    $5.56 /hr
    152 hours
    5.00
  10. Amit G.

    Business Plan, Strategy, Consulting, Research, Analytics,Linkedin

    India - Last active: 09/18/2013 - Tests: 16

    Amit G, a MBA in Finance and Bachelors degree in International Marketing from Mumbai University has over 7 years of diversified experience providing solutions to Domestic and Global clients which are a part of elite Fortune 500 Group.He specialises in :- Understanding Business Requirements- Identifying Target Markets- Preparation of Business Plans- Extracting Maximum benefits out of Tradeshows and Business meets- Guaging opportunities from multiple senarios and point of view- Data Analytics, Consultation and Research- Strategy Planning and Execution- Team Management- Industry/ Vertical/ Market/ Region and Company profile reporting- Lead Generation- Web ResearchHe can help you generate solutions for + Data Analytics and Reporting+ Business Intelligence+ Company Profiling+ Country Profiling+ Competitor Analysis+ Trend Analysis & Forecasting+ Industry Research+ MIS Reporting+ Lead GenerationHave the expertise to: Comprehened of business issues and data challenges of client's organization Identifing strengths and weaknesses and suggests areas of improvement Ensures issues are identified, tracked, reported on and resolved in a timely manner Assists in enforcement of project deadlines and schedules Communicates and applies project standards Manages resources in accordance with project schedule Consistently delivers high-quality services to our clients Assists in the facilitation of team and client meetings Understands how to communicate difficult information tactfully Exhibits confidence & extensive knowledge when solving business problems Identifying Trends, Dashboard Reporting, Industry Insight News, Excellent in MS Office (Excel, Word, PPT, Access, Visio), Proficient in Business Objects and proprietary databases Expertise in Internet Research, process improvements and Identifying gaps and filling the same with classical or innovative approach

    $13.00 /hr
    189 hours
    4.86