Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Geoffory C.

    Geoffory C.

    Business and Technology Executive and Consultant

    United States - Last active: 1 day ago - Tests: 8 - Portfolio: 8

    To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!

    $55.56 /hr
    4,142 hours
    5.00
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    Groups: oTranslators

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,048 hours
    5.00
  3. Sasa Vignjevic

    Sasa Vignjevic

    Multilingual Customer Support Specialist and Translator

    Croatia - Last active: 12 days ago - Tests: 11

    Over the last seven years, I have worked as Zendesk customer support specialist and subject matter expert in CAD/CAM software. My comparative strength would be multi-language knowledge (English, German, Italian, plus all South-Slavic languages). I have been very active in the field of desktop research and market analysis, working for a UK-based multinational. Also, I have a background both in technical and social field. I am a fast learner, efficient and organized. Multitasking is no problem for me. In addition, my working hours are flexible, so I am probably at your disposal immediately

    Groups: Pro Customer Service

    $11.00 /hr
    856 hours
    5.00
  4. Syed Raza

    Syed Raza Agency Contractor

    PhD-writer, content management strategist with techno-legal background

    Pakistan - Last active: 3 days ago - Tests: 31 - Portfolio: 7

    With over 20 years of combined experience in the fields Law, Management, and IT, Syed has impeccable reviewing and strong editing skills with a long track record of writing technical, legal, and management articles that make readers stop and think. Being a serial entrepreneur and attorney, he provides consultancy and project management in e-Discovery issues in complex civil litigation. As a trial attorney with significant experience in matters relating to contracts disputes, real estate, criminal matters, and international human rights law, Syed provides guidance and counsel to attorneys and clients on all aspects of discovery, including information management, data preservation and collection, early case assessment, managed review and production. He also holds a PhD (management sciences) and MBA degree as well.

    Associated with: ClayDesk | e-Discovery & cloud computing, ClayDesk | e-Discovery & cloud computing

    $40.00 /hr
    380 hours
    4.83
  5. Anton Topalov

    Anton Topalov

    IT maintenance | VA | Accounting | Data Entry | Customer Support

    Bulgaria - Last active: 08/12/2013 - Tests: 1

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.

    $8.89 /hr
    229 hours
    5.00
  6. Olive Abasta

    Olive Abasta Agency Contractor

    Admin Assistant, VA, Web Researcher, Data Entry, Product Research

    Philippines - Last active: 2 days ago - Tests: 14 - Portfolio: 11

    ***Top 5% of Successful Odesk Freelancers*** My goal is to contribute success in your company or business - where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

    Associated with: Global Tech Solutions

    $5.56 /hr
    3,197 hours
    4.96
  7. Uroš Rikanović

    Uroš Rikanović

    Survey&Research / Assertive Customer&Technical Support Provider

    Slovenia - Last active: 6 days ago - Tests: 4

    I am a fast and accurate freelancer, who has different courses of expertise, since my course on the faculty offers a wide knowledge which also helps me to see the bigger picture. I perfected the knowledge of a few by working while studying. My most perfected expertise are: - Survey development, where I have the knowledge to use different online survey sites and develop surveys that are perfected in design and methodology; - Market/Data research, which is the basic of my studies and where I can do the research using different programs (Excel, SPSS, R); - Data entry; - Web research, where speed and fast overview can be my advantage over others; - Customer&Technical support, where good communication skills are mostly needed. I also took a class about assertive communication, which helped me a lot with my past work and life.

    $5.00 /hr
    21 hours
    5.00
  8. Artur Mitrushi

    Artur Mitrushi

    Mechanical Engineer, Customer Support Representative, Translator

    Albania - Last active: 16 hours ago - Tests: 25 - Portfolio: 5

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made use of AutoCAD for different drawings, mostly 2D. I'm Albanian with a sound knowledge of English, Italian, Russian languages. I've the title European Railway Engineer. I'm diesel-electrical locomotive engineer. I've also a successful experience with automotive industry (managing the Warranties and Spare Parts for different auto brands). I have participated and discussed in international railway meetings and I've organized myself such events. In some such events I've made simultaneous translation. I've very good PC skills. I've created three MS Access databases for two different companies. One of the databases includes VBA code as an interactive database for passenger trains timetable. I've created different PowerPoint presentations.

    $6.67 /hr
    9,264 hours
    5.00
  9. Sara C.

    Sara C.

    Help Desk Analyst

    United States - Last active: 07/10/2013 - Tests: 5

    Earning my Bachelor of Science in Telecommunications Management from DeVry University gave me the foundation for my career in the information technology field. I graduated with honors achieving a 4.0 average GPA in my major field of study, with a cumulative GPA of 3.8. I also achieved Dean’s List status for eight consecutive semesters. My years of technical support in customer service type environments have allowed me to develop excellent troubleshooting and communication skills. I have experience with troubleshooting various technical issues via telephone, instant message chat, remote PC software and VPN environments. Customer satisfaction and issue resolution are always high priorities for my personal goals and achievements as a technical support representative. My skills are not limited to the software and applications of technology as I have experience with hardware and firmware testing, implementation and replacement. My experience with completing various technology projects crafted my exceptional team-oriented values.

    $8.33 /hr
    0 hours
    5.00
  10. Felisilda B.

    Felisilda B. Agency Contractor

    Technical Support/Customer Service/Virtual Assistant

    Philippines - Last active: 04/15/2013 - Tests: 3 - Portfolio: 3

    To find myself in a job that offers challenges and opportunities while working in my area of expertise in line with Customer Service and Technical Support, where my experience can be utilized to improve customer satisfaction. I am time flexible, can do multitasking, reliable, trustworthy, and has the willingness to learn new things. Furthermore, I am passionate to work hard and can do it under minimal supervision.

    Associated with: Contact Center Customer Service Agency

    $5.56 /hr
    152 hours
    5.00