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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: September 1, 2015
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  1. Geoffory C.

    Geoffory C.

    Business and Technology Executive and Consultant

    United States - Tests: 8 - Portfolio: 8

    To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!

    $55.56 /hr
    4,652 hours
    5.00
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,462 hours
    5.00
  3. Olive Abasta

    Olive Abasta Agency Contractor

    Admin Assistant, VA, Web Researcher, Data Entry, Product Research

    Philippines - Tests: 14 - Portfolio: 11

    ***Top 5% of Successful Odesk Freelancers*** My goal is to contribute success in your company or business - where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

    Associated with: Global Tech Solutions

    $5.56 /hr
    3,489 hours
    4.96
  4. Ridoy ED Sirait

    Ridoy ED Sirait

    Customer Support Representative, Computer Science & Forex Background.

    Indonesia - Tests: 11 - Portfolio: 6

    Who am I & what can i offer you? 1. A native Indonesian and English speaker with tremendous interpersonal skills 2.Graduated from Computer Science (Informatics Engineering) 3.Experienced Customer Support Representative in Computer/Web/App and Forex Field 4.Experienced Call Center Agent 5.Experienced Translator (Indonesian-English) 6.Experienced Data Entry & Web Research Contributor 6.I can offer you: Tickets & Email Response, Live chat, Inbound & Outbound Calls 7.Computer Science Expertise: HTML5, CSS3, PHP5, Code Igniter, Javascript, MySQL, Email Design, Webform 8.Can lead a team and can be a team player 9.A result oriented individual and striving to give the best in any work Thanks for your time!

    $8.89 /hr
    2,483 hours
    4.65
  5. Joseph B.

    eBay Expert / AutoParts Research / Automotive Applications Catalog

    Philippines - Tests: 3 - Portfolio: 3

    A highly motivated contractor with at least 8 years of work experience in eBay Motors Industry and Auto Parts Vehicle Applications. A 100% Commitment to work is always my priority to guarantee the best quality output. It's my passion to give a first-rated service to satisfy client's expectations. I also enjoyed multitasking projects which help me boost my skills/expertise. Lots of people know what to do, but few people actually do what they know. Knowing is not enough! I take action.

    $4.00 /hr
    1,175 hours
    5.00
  6. Riya C.

    Riya C. Agency Contractor

    Professional VA / Project Manager / Administrative Work / Bookkeeping

    India - Tests: 1

    A Gold Medalist in Graduation and Post-Graduation. A conscientious personable & energetic Administrative Specialist with over 5 years’ experience that encompasses, administration, documentation and project management. Key Strengths: - Flexible and adaptable. - Can assimilate quickly in transitions, even switching roles as needed to maintain productivity. - A Resourceful problem solver. - Adapt in anticipating & analyzing problems, then formulating solutions. - Detail oriented, a keen eye for errors and inconsistencies, striving for flawless output who embraces new concepts and methods. I am working with US based Web Design Company for many years. I have knowledge of cross platform designs, responsive designs, web 2.0, action calling items, seo complaint designs etc. I specialize in Project Management and Team Management. Experienced working with remote contractors that are located in different time zones. I am available to work remotely or freelance with a company(s) and client(s). I am currently accepting short and long term assignments. Please do check with me via email or skype to discuss your projects. Key Skills: Computer Skills, Word, Excel, Basecamp, ZohoCRM, Asana, Recruitment

    Associated with: Jay Infoworld

    $8.00 /hr
    1,283 hours
    0.00
  7. Edmundo Penserga Jr

    Edmundo Penserga Jr

    Data Entry Expert, Virtual Assistant and Social Media Management

    Philippines - Tests: 10 - Portfolio: 4

    My main objective is to impart my skills and knowledge in customer service, data entry, market research, administrative support and email handling. Customer's satisfaction is my guarantee. I want to make it seamless for them and of course to my providers as well. I always make sure that every single cent that they're paying to me is worth it. Product uploading: I have uploaded several products on platforms like Magento, networks solution, joomla, big commerce, pro store, yahoo small business. for this tasks I have researched on several web sites for price comparison as well as to collect product information. Market research: In this type of job I have expertise as I have interviewed for several industries like hospitals, colleges, schools, business 2 business emails, business to consumers calls, etc. Data Entry: after web research data entry is my major expertise as this two expertise are two side of coin.

    $5.56 /hr
    1,510 hours
    4.39
  8. Artur Mitrushi

    Artur Mitrushi

    Mechanical Engineer, Customer Support Representative, Translator

    Albania - Tests: 25 - Portfolio: 5

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made use of AutoCAD for different drawings, mostly 2D. I'm Albanian with a sound knowledge of English, Italian, Russian languages. I've the title European Railway Engineer. I'm diesel-electrical locomotive engineer. I've also a successful experience with automotive industry (managing the Warranties and Spare Parts for different auto brands). I have participated and discussed in international railway meetings and I've organized myself such events. In some such events I've made simultaneous translation. I've very good PC skills. I've created three MS Access databases for two different companies. One of the databases includes VBA code as an interactive database for passenger trains timetable. I've created different PowerPoint presentations.

    Groups: Pro Customer Service

    $6.67 /hr
    9,843 hours
    5.00
  9. Syed Raza

    Syed Raza Agency Contractor

    PhD-writer, content management strategist with techno-legal background

    Pakistan - Tests: 30 - Portfolio: 9

    As a professional writer, content management strategist, attorney, avid researcher with a PhD in management sciences along with MBA from USA, and numerous Microsoft certifications, I have the required expertise to add value to your project. During my PhD tenure, I have worked extensively with Statistical Modeling and specialize in Structural Equation Modeling. My published paper incorporates second generation statistical modeling techniques. Please see: http://www.igi-global.com/chapter/understanding-online-cultural-learning-styles-and-academic-performance-of-management-students-in-an-ethnic-context/92443 And http://www.mcser.org/journal/index.php/jesr/article/view/4102/4012 My current expertise entails creating and managing e-learning courses in SharePoint 2013, Word 2013, Excel 2013, Nintex Workflows and Forms, and host of other sales courses. I also have expertise in Camtasia Studio for creation of such courses as well as Litmos and other learning management systems. I am able to work under deadlines and can also provide complete turn-key solutions. Please see e-learning video samples: https://www.udemy.com/top-25-microsoft-excel-advanced-formulas-hand-on-tutorial http://www.claydesk.com/elearning https://www.udemy.com/claydesk-advanced-microsoft-word-2013-tutorial/ https://vimeo.com/razaphd/videos https://www.youtube.com/watch?v=r31hj9P79C8 Web Sites samples: http://www.djagora.org http://www.skills2050.com http://www.eclee.com http://www.leadershipdiamond.org http://www.sixsigma.com In addition to providing content management and marketing strategy at LinkedIn, Facebook, Stumble upon, Digg, Reddit, Pinterest, Instagram, Blogger, Scoop.it, Google+ etc., I actively maintain ClayDesk e-Discovery Blog at http://claydesk.wordpress.com by posting several articles during a given week. I also write LinkedIn and Cloud Tweaks regularly. Please see: a. https://www.linkedin.com/today/post/article/20140623213812-155221618-how-i-became-an-entrepreneur-five-p-s-of-success?trk=prof-post b. http://cloudtweaks.com/author/syed-raza/ c. http://www.zalora.com

    Associated with: ClayDesk | e-Discovery & cloud computing, ClayDesk | e-Discovery & cloud computing

    $40.00 /hr
    410 hours
    4.83
  10. Uroš Rikanović

    Uroš Rikanović

    Survey&Research / Assertive Customer&Technical Support Provider

    Slovenia - Tests: 4

    I am a fast and accurate freelancer, who has different courses of expertise, since my course on the faculty offers a wide knowledge which also helps me to see the bigger picture. I perfected the knowledge of a few by working while studying. My most perfected expertise are: - Survey development, where I have the knowledge to use different online survey sites and develop surveys that are perfected in design and methodology; - Market/Data research, which is the basic of my studies and where I can do the research using different programs (Excel, SPSS, R); - Data entry; - Web research, where speed and fast overview can be my advantage over others; - Customer&Technical support, where good communication skills are mostly needed. I also took a class about assertive communication, which helped me a lot with my past work and life.

    $5.00 /hr
    21 hours
    5.00