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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Andrew Riggins

Andrew Riggins Agency Contractor

Ex-Bigcommerce Tech Support Expert

United States - Tests: 1

Hello! I am a Bigcommerce expert. I am an ex-ninja who worked in Tech Support for over a year. I have helped launch hundreds of stores and assisted in troubleshooting thousands. Whether it's bulk import of products, template customization, or image editing, I can assist with the skill and time-sensitivity needed for all types of stores, from the budding entrepreneur to a large scale operation.

Associated with: VisionTech

$33.33 /hr
0 hours

Jermyn joyce M.

Jermyn joyce M.

CS Project Implementation and Research Manager

Philippines - Tests: 7

Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

$10.00 /hr
78 hours

Azhar Gazibegovic

Azhar Gazibegovic

Qualified Accountant at ACCA, Finance Administrator

United Kingdom - Tests: 2

WORK EXPERIENCE Fleet Finance Co-ordinator Interserve Support Services - Fleet - April 2013 to Present Performing finance tasks within the fleet division and reporting to management in central procurement and central finance department. Tasks are split in two main areas. a) Assisting in vehicles procurement to ensure orders meet drivers’ requirement at as lower as possible cost. Supporting divisional finance managers to control and reduce fleet costs associated to fuel, vehicles’ repairs and maintenance and to ensure they are not overcharged for vehicles rental. Supporting divisional finance managers in budgeting by providing detailed expected fleet expenditure with any ad-hoc and one off costs incurred and recommending on how to reduce the costs. b) Suppliers’ statements reconciliation, invoices authorisation, cost allocations to cost centres and posting to general ledger, accruals and prepayments, resolving cost misallocation queries etc. My aim is to strengthen work experience in finance and administration. This will be done by providing administration and finance services to the best level of quality in order to utilise my potential and capabilities.

$5.00 /hr
0 hours

Blake Racaza

Blake Racaza

Tier 3 Level Technical Support Representative

Philippines - Tests: 3

I am hardworking and a fast learner with good communication skills, currently working as a tier 3 technical support representative with 3 years experience in BPO industry . I work quickly and efficiently, with an eye toward your target audience. Client satisfaction and quality work are my top priorities.

$3.33 /hr
0 hours

Aubrey anne C.

Aubrey anne C.

Had worked as a Technical Representative for the past 3 years.

Philippines - Tests: 6

For the last 3 years, I have been trained and is well familiar about anything relating to web hosting which includes but not limited to the following: -emails (email handling, email support, email set up, email issues and troubleshooting steps to follow when an issue occur) -domains(registering a domain, function of a domain, types of domains, domain management, domain transfer processes), and anything about domains in general -hosting (hosting packages, scripting languages like html, php, asp,, perl, hosting operating systems and the script that works well with it -content management system softwares that works with it, content management system applications like wordpress, drupal, oscommerce, magento and other cms apps -ftp -databases both mysql and mssql -password protection -eshop -ssl -error pages. With the facts stated above, I have been able to encounter all of it on my previous job. With that said, as a technical support representative and a customer service representative at the same time, I also been able to experience different type of clients. Although, I have not experience actual hard core website development, I have been able to set up websites that uses WYSIWYG (What You See Is What You Get) application as well as installation of some content management system softwares like wordpress and the like. My main objective is for me to use the skills and abilities I have acquired over the years of working to a new job and along the way, hoping to be able to learn more interesting things. Moreover, I hope to land a job that I can work long term so to earn much for a future. Although, I can work both call and email assistance, I prefer or/interested in doing email projects since my typing skill is good and I find email work less of a job but more of a fun and challenging position or any offline or back end office work for matter. but . In conclusion, whatever opportunites come my way, I am sure I will be giving my all to meet my employer's needs.

100% Job Success
$5.56 /hr
6,429 hours

Fahad A.

Fahad A.

Expert: Word Excel Powerpoint Visio &Transcription

Pakistan - Portfolio: 29

I am amongst Top 5 % of Power point Experts, Top 10 % of Word Experts, Top 20 % of Excel Experts & Top 20 % of Visio Experts on Elance. I have extensive knowledge about internet research, PDF conversion and Data management. My Qualifications: Bachelors degree in Computer Science ; MBA degree in Marketing and Human Resources.

100% Job Success
$13.00 /hr
1,059 hours

Wafa Cherif

Wafa Cherif Agency Contractor

Customer Service Agent ( French-English-Arabic )

Tunisia - Portfolio: 1

Good Communication: The Backbone of an Online Business. I have a B.A. in English and MA in English Literature. I have experience as a Customer Service Representative. I'm interested in Help Desk/Ticket Support, Live Chat Support, Email Support, Inbound Phone Support, Outbound Phone Support. I can provide e-mail, ticket and phone support and I will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours.

Associated with: Special Customer Service

$7.78 /hr
0 hours

Affan A.

Affan A.

expert and professional in writing and miscellaneous jobs

Pakistan - Tests: 5

i have done bachelor in military,arts and sciences from an esteemed institution (national university of science and technology) degree gives me the requisites to fulfill your tasks.i have a good grasp on my subject....... i am good at getting things done.. so trust me with ur work and it would be done instantly and with extreme care.....i assure you that i take things personally and complete tasks with high proficiency i can do any kind of writing i can efficiently work on power point, excel and word i also excel in web making and altering

$3.00 /hr
3 hours

Abdul Momin Rizwan Ahmad

Abdul Momin Rizwan Ahmad Agency Contractor

2000+ hours, Article Writer, Rewriter, Spinner, Forum Poster & Other

Pakistan - Tests: 8 - Portfolio: 5

Over the last 4 years here on odesk, I have successfully completed a number of jobs and received great feedbacks from all my employers. My primary expertise lies in article writing, rewriting, spinning and forum posting. I have also got substantial experience of jobs related to customer service and support as well as data entry. Besides, I also take pride in having considerable experience in copywriting, editing, proofreading, translation, transcription, internet search and statistical analysis.

Associated with: WeServe, Reliable Articles

70% Job Success
$5.56 /hr
2,184 hours