Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: June 1, 2015
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  1. Ariadne Sanders

    Ariadne Sanders

    Multi-channel Customer Service/Transcription Expert

    United States - Last active: 1 day ago - Tests: 12

    As a self-starter and top rated customer service and transcription expert, I have the time management skills and dedication necessary to consistently deliver superior work product. I am proficient in Excel, SharePoint, Zendesk, and Salesforce to name a few. My strengths are customer service - where I ensure efficient, world class customer experiences 100% of the time, and transcription – where I accurately transcribe basic and complex audio and video content in a timely manner. My integrity and leadership place me head and shoulders above other freelancers.

    $25.56 /hr
    4,120 hours
  2. Sasa Vignjevic

    Sasa Vignjevic

    Multilingual Customer Support Specialist and Translator

    Croatia - Last active: 1 month ago - Tests: 11

    Over the last seven years, I have worked as Zendesk customer support specialist and subject matter expert in CAD/CAM software. My comparative strength would be multi-language knowledge (English, German, Italian, plus all South-Slavic languages). I have been very active in the field of desktop research and market analysis, working for a UK-based multinational. Also, I have a background both in technical and social field. I am a fast learner, efficient and organized. Multitasking is no problem for me. In addition, my working hours are flexible, so I am probably at your disposal immediately

    Groups: Pro Customer Service

    $11.00 /hr
    856 hours
  3. Anton Topalov

    Anton Topalov

    IT maintenance | VA | Accounting | Data Entry | Customer Support

    Bulgaria - Last active: 08/12/2013 - Tests: 1

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.

    $8.89 /hr
    229 hours
  4. Aubrey anne C.

    Aubrey anne C.

    Had worked as a Technical Representative for the past 3 years.

    Philippines - Last active: 5 hours ago - Tests: 6

    For the last 3 years, I have been trained and is well familiar about anything relating to web hosting which includes but not limited to the following: -emails (email handling, email support, email set up, email issues and troubleshooting steps to follow when an issue occur) -domains(registering a domain, function of a domain, types of domains, domain management, domain transfer processes), and anything about domains in general -hosting (hosting packages, scripting languages like html, php, asp,, perl, hosting operating systems and the script that works well with it -content management system softwares that works with it, content management system applications like wordpress, drupal, oscommerce, magento and other cms apps -ftp -databases both mysql and mssql -password protection -eshop -ssl -error pages. With the facts stated above, I have been able to encounter all of it on my previous job. With that said, as a technical support representative and a customer service representative at the same time, I also been able to experience different type of clients. Although, I have not experience actual hard core website development, I have been able to set up websites that uses WYSIWYG (What You See Is What You Get) application as well as installation of some content management system softwares like wordpress and the like. My main objective is for me to use the skills and abilities I have acquired over the years of working to a new job and along the way, hoping to be able to learn more interesting things. Moreover, I hope to land a job that I can work long term so to earn much for a future. Although, I can work both call and email assistance, I prefer or/interested in doing email projects since my typing skill is good and I find email work less of a job but more of a fun and challenging position or any offline or back end office work for matter. but . In conclusion, whatever opportunites come my way, I am sure I will be giving my all to meet my employer's needs.

    $5.56 /hr
    5,393 hours
  5. Jermyn joyce M.

    Jermyn joyce M.

    Project, Implementation and Data Reporting Consulting

    Philippines - Last active: 18 days ago - Tests: 7

    Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

    $10.00 /hr
    78 hours
  6. Eric Fernandez

    Eric Fernandez

    Expert Admin Assistant

    India - Last active: 08/13/2012 - Tests: 3 - Portfolio: 2

    Over the last 9.5 years, I have worked with some of the Worlds Most Admired Companies like GE, Bank of America and ADP on a wide range of roles including Team Handling, Administration, Customer Service, Business Continuity and Planning, Disaster Recovery Planning and Property Preservation. My core competency also includes Ergonomics, Fire Safety, EHS Plant Management and First Aid. I also have some experience in the following areas: Transcription, Translation from Hindi, Malayalam, Tamil to English.

    $4.99 /hr
    0 hours
  7. Nikki Colburn

    Nikki Colburn

    Experienced Project Manager / Consultant

    United States - Last active: 1 month ago

    - Problem solver and strategic thinker for improving processes internally and for clients. Including increased revenue and margins. - Self-starter and leader – work remotely without needing management and able to manage from afar. - Great communicator – have written program help files as well as employee profiles for marketing and training materials. - Computer proficiency in Microsoft Office (Power Point, Access, Word, Excel, Project). Experience with software and management of CRM databases, MRP and ERP software. Also Experience with Quark, Photoshop, and Mercury Test Director. - Excellent phone skills and have managed telemarketing campaigns.

    $45.00 /hr
    0 hours
  8. Baptiste R.

    Baptiste R.

    Multilingual Customer Support / Back office

    Ireland - Last active: 2 days ago - Tests: 4

    I have been working for different multinational IT Corporations in Spain and Ireland (S&P 500 companies). Having graduated with a Bachelor of Science in Management for the CSIM of San Diego, CA. and MBA of St John's University of New-York in 2008. My experience ranges from Customer support to Business Analyst (last position) ; supporting different markets from EMEAI. I have worked with both MacOS and Windows environments. My software skills are including MsOffice / Excel (Macro) / SAP / AppleScript / SFDC. I have also been able to lead projects and develop new tools on my own in order to stream the workflow and admin tasks that I was in charge of. I want to bring my professionalism and flexibility via Online work for your requirements.

    $10.00 /hr
    0 hours
  9. Raymond Galapon

    Raymond Galapon

    Senior Program Manager with Email Handling Expertise

    Philippines - Last active: 11/17/2014 - Tests: 2

    A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a highly competitive industry, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with a track record of more than 8 years of hands-on experience in strategic planning, business unit development, project and product management. Proven ability to successfully analyse an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenue and improving customer service offerings.

    $18.00 /hr
    0 hours
  10. Hagen Mears

    Hagen Mears

    Digital Researcher

    United States - Last active: 09/08/2014 - Tests: 3

    I have three years of professional experience working for top tier market research firms with a focus on digital, particularly measuring ad effectiveness. In my tenure, I have also conducted social media research and helped develop methodologies to address clients' research objectives. I am an efficient project manager with anywhere from 30-60 (depending on the quarter) projects at a time that vary in complexity. Beyond that, I have four years of academic experience with a focus on qualitative and quantitative research having double majored in sociology and economics. I had a particular focus on statistics and research methods having taken several courses that included very rigorous term-long research projects and required the use of advanced statistical modeling to address. On a personal note, I've had a lifelong passion for all things digital ever since I was exposed to my first computer when I was a tot. I am an avid list maker constantly compiling and organizing all tasks that need to be done both in my personal and professional life.

    $30.00 /hr
    0 hours