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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

Last updated: August 1, 2015
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  1. Jermyn joyce M.

    Jermyn joyce M.

    CS Project Implementation and Research Manager

    Philippines - Last active: 3 days ago - Tests: 7

    Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

    $10.00 /hr
    78 hours
  2. Wendy M.

    Wendy M.

    Lead Generation Specialist/Data Entry/Customer Service/Emai & Chat

    Philippines - Last active: 6 months ago - Tests: 1

    I am goal oriented person, honest, keen to details, can work with less supervision and hardworking. I am one of the Police Intern officers during my College and as a fresh criminology graduate I can say that I have the skills that can help you fulfill your goals for your business or for your project. I have knowledge in using microsoft excel, word and power point.

    $3.00 /hr
    0 hours
  3. Blake Racaza

    Blake Racaza

    Tier 3 Level Technical Support Representative

    Philippines - Last active: 16 days ago - Tests: 3

    I am hardworking and a fast learner with good communication skills, currently working as a tier 3 technical support representative with 3 years experience in BPO industry . I work quickly and efficiently, with an eye toward your target audience. Client satisfaction and quality work are my top priorities.

    $3.33 /hr
    0 hours
  4. Baptiste R.

    Baptiste R.

    Multilingual Customer Support / Back office

    France - Last active: 23 days ago - Tests: 4

    I have been working for different multinational IT Corporations in Spain and Ireland (S&P 500 companies). Having graduated with a Bachelor of Science in Management for the CSIM of San Diego, CA. and MBA of St John's University of New-York in 2008. My experience ranges from Customer support to Business Analyst (last position) ; supporting different markets from EMEAI. I have worked with both MacOS and Windows environments. My software skills are including MsOffice / Excel (Macro) / SAP / AppleScript / SFDC. I have also been able to lead projects and develop new tools on my own in order to stream the workflow and admin tasks that I was in charge of. I want to bring my professionalism and flexibility via Online work for your requirements.

    $10.00 /hr
    0 hours
  5. Md Mozahidul Islam

    Md Mozahidul Islam

    Virtual Assistant, Excel Expert, Web Researcher & Forum Poster

    Bangladesh - Last active: 1 month ago - Tests: 2 - Portfolio: 4

    I am a graduate having English Language as major. I have practical working experience as a Reporting Executive at Samsung Mobile. I have working experience as a virtual assistant too. I know the value of time of the client and the importance of experience. I am quick learner and ready to cope up with the new situation.

    $3.33 /hr
    26 hours
  6. Aubrey anne C.

    Aubrey anne C.

    Had worked as a Technical Representative for the past 3 years.

    Philippines - Last active: 21 hours ago - Tests: 6

    For the last 3 years, I have been trained and is well familiar about anything relating to web hosting which includes but not limited to the following: -emails (email handling, email support, email set up, email issues and troubleshooting steps to follow when an issue occur) -domains(registering a domain, function of a domain, types of domains, domain management, domain transfer processes), and anything about domains in general -hosting (hosting packages, scripting languages like html, php, asp,, perl, hosting operating systems and the script that works well with it -content management system softwares that works with it, content management system applications like wordpress, drupal, oscommerce, magento and other cms apps -ftp -databases both mysql and mssql -password protection -eshop -ssl -error pages. With the facts stated above, I have been able to encounter all of it on my previous job. With that said, as a technical support representative and a customer service representative at the same time, I also been able to experience different type of clients. Although, I have not experience actual hard core website development, I have been able to set up websites that uses WYSIWYG (What You See Is What You Get) application as well as installation of some content management system softwares like wordpress and the like. My main objective is for me to use the skills and abilities I have acquired over the years of working to a new job and along the way, hoping to be able to learn more interesting things. Moreover, I hope to land a job that I can work long term so to earn much for a future. Although, I can work both call and email assistance, I prefer or/interested in doing email projects since my typing skill is good and I find email work less of a job but more of a fun and challenging position or any offline or back end office work for matter. but . In conclusion, whatever opportunites come my way, I am sure I will be giving my all to meet my employer's needs.

    $5.56 /hr
    6,007 hours
  7. Simon Ed Lusan

    Simon Ed Lusan

    QA Specialist (Customer Support), Excel/VBA Expert, Transcriptionist

    Philippines - Last active: 1 day ago - Tests: 5

    I worked in a BPO industry for almost 6 years. I started out as a technical support representative for NETGEAR, where I assist customers with their SOHO (small office, home office) networking devices. I was promoted to a Subject Matter Expert less than a year of my employment. I held said post for more than two years. During that, I handled technical and customer service escalations for the same program. At the same time I experienced handling people as part of my job description. With such work load I was able to develop and improve my time management, decision making, critical thinking, and administrative skills. I also experienced sending reports to top level clients with little to no supervision. I then applied and got hired as Quality Assurance Specialist. I extensively worked in reviewing and rating multi-channeled transactions (phone, email, chat support). I had the opportunity to enhance my skills with MS Office applications. I learned E-mail and schedule organization in MS Outlook and advance data mining and reporting using MS Excel. As QA Specialists, we also coach reps for spotted opportunities to help them improve. I've had several developmental training as well. I attended a coaching seminar where we learned and practiced effective methods of coaching to help improve employee performance. I was endorsed to a Leadership Enhancement and Advancement Program by my Manager to groom me for future promotions.

    $3.50 /hr
    58 hours
  8. Mark Nunez

    Mark Nunez


    Philippines - Last active: 1 month ago - Tests: 3

    I have 13 years of work experience in a Contact Centre environment, both inbound and outbound. I worked with different financial institution, telcos, insurance company and other discount programs. The last 2 employers that I worked for more than 11 years gave me a chance to manage a group of people and later the entire shift with 150 staff. I was able to work overseas as well and worked my way up to lead a team and became one of the elite managers to lead and became one the most profitable campaign ever. now currently working on a Australia based registrar, managing 3 brands with 26 consultants

    $11.00 /hr
    0 hours