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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Gigi Geronimo

Gigi Geronimo

Experienced Operations and Management Executive

Philippines - Tests: 7

Making a Difference by Challenging Teams, Driving Change and Fostering Innovation. I am a results oriented Director level Executive with over 25 years proven results in operations management. I have the ability to drive operating plans, major projects, programs and initiatives from planning to producing significant bottom line results. A seasoned change agent who creates and delivers a clear vision, I have very solid record on instilling team culture and igniting competitive drive. I also have significant experience and success in leading, managing and continually developing superior business teams.

$50.00 /hr
0 hours

Achal Saraiya

Achal Saraiya Agency Contractor

Software Analysis and Solution Manangment

India - Tests: 2

I have been working on various projects in my Job as well as consulting. These includes complex access management system, Test automation framework in php and perl, C programming, prototyping, Requirement analysis, Excel Dashboard, Creative Presentations, Testing, Business process analysis.

Associated with: The Mind Tracks

$11.11 /hr
4 hours

Chetali J.

Chetali J.

Financial Advisor / HR Manager / Administration Manager / Project Mgmt

India - Tests: 3 - Portfolio: 2

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Finance. I have an experience of more than 7 years in financial accounting, Hr Management and Administration Management. During the last years I have directed strategic positions with high responsibility. I am a proactive, energetic, hands on executive with strengths in direction, strategic planning, problem solving, negotiations, results oriented, team building and people development. Skills that coupled with my communication abilities, versatility and adaptability allowed me to successfully perform in miscellaneous markets and scenarios getting profitable outputs. Expertise developing profitable partnerships and forging global strategies alliances; with a strong track record of bottom-line responsibilities for new business, foreign trade, and marketing strategies. Proficiency in identifying untapped markets and business opportunities both nationally and internationally. I thrive in fast paced, deadline-driven environments. I am a results-oriented manager, with the ability to prioritize time sensitive projects and a successful background working closely with others in order to show achievable results on time. Passion for business, superb communication skills, close relationships with most important companies, solid negotiation and decision making capabilities and a vast business experience, plus a proven knowledge in global markets are my best credentials to face successfully this job´s challenge. I am convinced that my keen business insight and in-depth knowledge of improving business operations while leading strategic planning activities will enable me to achieve your most demanding expectations. Added to this, a transparent communication culture of forthright exchange, social commitment, professional excellence and ethics, and above all, the respect for human life and dignity; are my core values which have enabled me beyond my professional skills, be proud of my actions throughout my life. Finally, I am looking for new challenges aligned with my strengths and expertise; where I can play an important part in the decision-making process, and to successfully achieve the required objectives by using my experience, knowledge, and in particular, personal responsibility and effort, in order to encourage innovation, initiative and teamwork. I would be very pleased to discuss my application further with you at your convenience. Appreciating your very kind attention I close sincerely.

100% Job Success
$16.67 /hr
5,829 hours

Richie Zubiri

Richie Zubiri

Expert in Excel and Health Data Analysis

Philippines - Tests: 4

I currently work as a Clinical Research Analyst. What I do is handling multiple projects with multiple deadlines, utilizing multiple skills such as: * Microsoft Office (Excel, Word, PPT, Visio) * Medical Coding * Tableau 8.2 * Reports and automation * Statistical Analysis * Business Process Modeling * Health Information Management and others. These skills are what I have learned from all of my previous work experiences thru consistent enthusiasm to learn.

$4.00 /hr
25 hours

Brian A.

Brian A.

Professional Virtual Assistant

Philippines - Tests: 2 - Portfolio: 2

Highly motivated and results driven virtual administrative professional providing a versatile skill set to take care of your personal and business needs efficiently, accurately and assures customer satisfaction. I am a proactive, hardworking, has strong communication skills, and has the ability to do multi-tasking. I am committed to give you an excellent and exceptional online support to cater your business needs. An expert in any Microsoft office applications such as Microsoft Excel, Word and Power point. Has extensive and advance knowledge on data analysis, process improvements, and implementation of engineering changes and people management.

$4.44 /hr
377 hours

Vasilios K.

Vasilios K.

Visual Basic/Excel Expert

Canada - Tests: 1

Efficiency Specialist Expert in Microsoft Excel / VBA / Macros. Also a business professional with experience in retail, process mapping, process design and system automation. I complete all projects in a timely manner and ensure full satisfaction of every one of my clients. I believe that with the right tools, there is always a more efficient way of doing any job. With that I am continually setting the new standard for which companies operate. I am devoted to increasing efficiency and lowering costs for businesses of all sizes.

$55.00 /hr
0 hours

Andrew Norcott

Andrew Norcott Agency Contractor

Data Scientist/Tableau Developer Lean Six Sigma Black Belt.

United Kingdom - Tests: 2

Lean Six Sigma Blackbelt (BSi Certified) Data Scientist, Data mining with APIs, and Tabelau Dashboard Developer. Create excel dashboards and analysis tools ranging from very simple to highly complex. Provide solutions to business issues you have to help you active business goals. More than just programming but also providing solution after working in some large corporations, I understand what businesses need and want. Highly skilled in most statistical tools. Advanced Microsoft Office user. VBA/Excel/Powerpoint/Access/SQL/Word Minitab/Visio/ Can create excel dashboards and tools to high specification and deliver basically anything the customer needs. Also will help with consulting to provide a solution that maybe better suited.

Associated with: Innovative Solutions

86% Job Success
$40.00 /hr
2,942 hours

William Paul Dwinell

William Paul Dwinell Agency Contractor

Expert Graphic Design / Experiential Content Development

United States - Tests: 3 - Portfolio: 2

Dear Client, I am an accomplished designer / developer with a unique creative vision complimented by a powerfully diverse skill-set - all bound by strong high quality standards. I extend my expertise and skills as a digital media artisan for the completion of your project. I am committed to deliver the best product possible and results you are happy with. I offer to you the following: * High-end professional creative services * 15 years experience in... * Graphic design (print and web) * Corporate ID * 3D modeling * 2D/3D compositing * Photo manipulation * User Interface design * Sketch-to-prototype conceptualization * Work-flow process optimization * Video Editing * Audio editing I will bring your concepts to life: * Uniquely diverse skill-set * Creative outside-the-box vision * High standard of quality * Functional and attractive design * Experienced in all digital mediums Expert Level Competency: * PhotoShop * Illustrator * SketchUp * Augmented Reality * Graphic redesign * Mac / PC platforms Call to action Hire me for your next project. Let's set your project in motion to make make your vision a reality! I appreciate your time and consideration! Paul Dwinell Artisan of Design

Associated with: Experience Crafters

$38.89 /hr
261 hours

Daisy M.

Daisy M.

Communication and Business Specialist


A career oriented individual who is keen to working in a new corporate environment and able to lead and train future business successors. To be able to travel around the world virtually to aid other citizens of the world realize their respective professional commitments and goals of personal fulfillment. To help organizations realize their sustainable profits and improve their business systems. Was a loyal employee of a European group of companies . Held various positions during the span of career life. Working life started on a middle management level until assigned to an expatriate work in different countries. Likewise, assisted to set up companies and facilities in other countries namely, Malaysia, Indonesia, Vietnam, Bangladesh and Thailand. Likewise assigned to Operations in Latin America like Venezuela and Columbia to help in process improvement. The travel around the world in 4 continents have helped in understanding people and the intricacies of human culture As a career oriented individual, with a strong objective to work for new corporate environment and move to new frontiers. Matured experience is a given but not necessarily a hindrance to creating new ideas in diverse environments to suit the ever changing world that continuously evolve. Handled general and operational management of a manufacturing facility for premium outdoor living products supplying hospitality industry Worked for a Non-Government Organization as Program Advisor responsible to review renewable energy project proposals from different countries in the Mekong region for Nordic Foreign funding/grant. Employed as Marketing Manager for a Travel and Lifestyle Magazine with circulation in Thailand, Philippines, Singapore and Malaysia. Lead cost savings projects, process improvements and income-generating initiatives. Special project manager for an island development.

$11.11 /hr
123 hours