Ticket, Chat, Phone Support Customer Service Specialist
I am British born but have been based in Barbados for many years. I prefer to be called Cheryl because it's my middle name and also easier for most people to remember.
I have been involved in Customer Service, Administrative duties, Data Entry, Inventory, Sales and Purchasing both locally and globally for more than 15 years in all positions usually supervisory.
Most recently ,I have done more than two and half years’ worth of customer service work (including online and over the phone) using a Chinese customized ticket system in different languages ,responding within a 24 hour time span ,1st response emailing, tickets using templates or personalized responses, handling and resolving queries via international calling, abnormal sizing issues for the dresses in bridal industry ,cancellations ,logistics concerning tracking orders worldwide , tax and customs issues ,out of stock issues and more within a remote server for Chinese owned websites.
I also have a wealth of experience using Microsoft Word, Microsoft Excel and also being a Team leader training in the ticket system mentioned above for internationally based representatives.
I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to gal for any additional projects you may need assistance with.
Please enjoy perusing my profile and thank you for taking the time to view it. I am beyond appreciation and would love working with you in the near future.