Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Whitney Sarallo

    Whitney Sarallo

    Marketing/Administrative/Customer Service/Creative Design

    United States - Last active: 2 days ago - Tests: 2 - Portfolio: 4

    My background includes a great deal of time doing freelance marketing. I am advanced in Adobe software, specifically In-Design. Along with programs such as Microsoft Office and customer service generated work desks. My Bachelor's Degree is in Marketing and I am almost complete with my MBA in Hospitality Management. I am very organized, hard working, efficient, and able to do just about any customer service or design related project you can offer me!

    $19.00 /hr
    784 hours
    0.00
  2. Heather Olsen

    Heather Olsen

    Accurate and Efficient Admin/Data Entry Clerk

    United States - Last active: 2 days ago - Tests: 1

    I am an energetic, detail-oriented worker with a consistent record of meeting and exceeding employer expectations. Core Qualifications: ________________________________________ • Proficient in the following programs: Microsoft Office (Word, PowerPoint, Excel, Outlook), AutoTask, ConnectWise, QuickBooks, DocStar • Outstanding social skills • Active and effective listening techniques • Exceptional organizational skills • Fast Learner with energetic work attitude • Excellent customer service skills • Ability to establish strong client relations • Detail-oriented • Creative problem solver I feel that my exceptional social skills, undeniable dedication, and desire to learn make me a very suitable candidate for any position to which I apply. I am eager for the chance to expand my opportunities as a professional and help my employer continue to provide services/products of the highest caliber. With impeccable verbal and written communication skills and outstanding organizational skills, I am sure I would be a valuable asset to your team. I am confident in my ability to perform the job duties accurately and efficiently. I am certain that I can quickly obtain the necessary knowledge and understanding needed to provide superior support to you and other I will interact with.

    $15.00 /hr
    112 hours
    0.00
  3. Jennie Leaver

    Jennie Leaver

    Writer/ Graphic Designer

    Canada - Last active: 26 days ago

    I am outgoing, great with people and work well individually and as a team. 8 years Freelance Graphic Design experience 9 years in Hospitality Industry Strong Customer Service and Sales background I'm highly competitive and always looking to be better. I am a skilled writer and been writing for as long as I can remember. For samples of my design work and or writing please contact me via oDesk with instructions on how to send you samples.

    $25.00 /hr
    14 hours
    0.00
  4. Sean Gillespie

    Sean Gillespie

    Product Manager and Social Media Consultant

    Canada - Last active: 6 days ago - Tests: 2

    I'm a digital artist and self taught programmer. I have a generous understanding of HTML, CSS and Javascript and a long-standing relationship with Photoshop and Illustrator, as well as video editing applications. I have filled diverse roles in various corporate IT environments.I feel that I am more than capable of taking on any new challenge which is presented to me in a professional capacity.

    $16.67 /hr
    797 hours
    0.00
  5. Davey K.

    Davey K.

    Actor, Teacher, Customer Service Manager

    United States - Last active: 9 days ago - Tests: 3

    My name is Davey Kashuba. I am 24 years old and I have a Bachelor of Science degree in Speech Communication and Theater. I am great working in a team or getting things done on my own. I have a very flexible attitude and am generally a very friendly kind of guy. If you want someone that you can trust to get the job done and have a good time doing it- I'm your guy. You may be viewing my profile for a couple of reasons: Customer Service - With a total of 12 years of customer service experience, and a combined 5 years of managerial experience. I think you will find that I am hard working, empathetic, motivated. My extensive work in language arts has also given me an extensive vocabulary and a firm grasp on strong grammatical choices when working via email in the customer service field. I also have a wide range on computer hardware as well as computer programming skills. Voice Acting - In addition to having a bachelor's in Theater Arts, I have been a principal actor for 40 live stage plays and musicals as well as 10 amateur short films. I have provided voice work for friends video game side projects. I also am very dedicated to capturing the smaller details in my performances. You can be sure that I will make sure that every desired feeling and nuance is present in every line of my performance.

    $20.00 /hr
    0 hours
    0.00
  6. Andrea S.

    Andrea S.

    Marketing and Administrative Professional

    United States - Last active: 1 month ago - Tests: 7

    My work experience in the sales and marketing realm is vast and represents various industries including hospitality, event planning and exhibitions, personnel management and recruitment, IT and training, and since 2002, engineering, encompassing in excess of 22 years of product and service related marketing and sales proficiency. I have represented a number of organizations internationally and had the opportunity to conceptualize, design and manage the launch of an international organization at a prestigious event in Cape Town. I am a resolute individual and function effectively in a team setting, but also have the capability of working in isolation without supervision. I am performance driven and thrive under pressure hence a dynamic and interactive work environment permits me to flourish. I have clear, concise and proficient written and verbal communication skills and an innate ability to impart knowledge to others. I genuinely prosper where there is an opportunity to converse with clients and/or all echelons of management and staff irrespective of the market sector that I am working in. I am a people’s person and the building of new business relationships and the maintenance of existing associations is fundamentally important to me and forms the basis of my approach within the marketing and management realm. Please see my LinkedIn profile, http://www.linkedin.com/pub/andrea-smit/10/ba1/65b/ for additional information and recommendations.

    $30.00 /hr
    0 hours
    0.00
  7. Lauren Pugh

    Lauren Pugh

    Economic Data and Research Specialist

    United States - Last active: 06/29/2014

    Education: M.A. International and Development Economics (2013) - University of San Francisco BS/BA International Business (Latin American Studies and Economics) (2011) - University of Missouri - Columbia Experience: Evaluation and Research Specialist (2014) - NEERMAN, India Student Researcher (2011-2013) - University of San Francisco, California Co-Founder and Event Coordinator (2010-2011) - MUST for Kenya Marketing President (2010-2011) - Mizzou International Club Developer, Internship Program (2008) - Boone Center Inc, Foundation

    $27.78 /hr
    42 hours
    0.00
  8. Andre B.

    Andre B.

    Video Producer/Editor

    United States - Last active: 03/03/2014 - Tests: 2 - Portfolio: 1

    I have over ten years of experience with editing and broadcast. US based contractor with great communication skills and customer service. I love how oDesk has allowed me the opportunity to collaborate with professionals from all corners of the planet and also helped me realize my dream of traveling the world. I work on these projects because I love them and enjoy working with the people that I meet.

    $15.00 /hr
    0 hours
    0.00
  9. Rachel H.

    Rachel H.

    Quick + Thorough Web Research, Writer, Editor, Personal Assistant

    United States - Last active: 07/19/2014 - Tests: 18

    I enjoy and excel at: writing, editing, proofreading, Internet research, image sourcing, personal shopping and gifting, and personal/administrative assistance. I also have some experience in transcription, graphic design, web content management, and ghostwriting. I am intuitive, observant, and attentive to the fact that my work should help make it easier for someone else to do theirs. I have spent the last five years as an Administrative Coordinator to multiple academic faculty at a large and prestigious university. I am a highly resourceful and fast learner, with over ten years experience in Microsoft Office programs, including Word, Excel, PowerPoint, Outlook, and Publisher. I am less familiar, but equally comfortable and eager for more opportunities to work with Adobe programs such as Photoshop, Illustrator, and InDesign. My coworkers would describe me as quick, thorough, and the go-to person when anything needs to be "prettied-up".

    $25.56 /hr
    0 hours
    0.00
  10. Abby M.

    Abby M.

    Expert online product and customer service manager

    United States - Last active: 11/03/2014 - Tests: 1

    I've spent four years as an operations executive serving over 50,000 online students in the US and abroad. As the Director of Student Relations I was responsible for retaining unhappy customers by ensuring a first-rate experience with my resolution team. I decreased the average escalation to resolution time frame by 75% and maintained that level throughout my tenure. Customers who worked with my team had a 20% higher retention rate than the general population. I used the complaints information to educate the business of process, policy, and/or employee training opportunities to improve the student experience. I created and managed a cross-functional process improvement team focused on improving customer service and the online platform. I have extensive experience working with a variety of levels, from managing front line teams to spearheading projects for the COO. In my final role at Kaplan I worked directly for the COO developing and implementing a customer-first portfolio. Specifically, I was responsible for the strategy and change management to transform the University’s culture to become truly student-centric. To do so I focused on three major areas; 1 – made Net Promoter Score® a key performance indicator, 2 – implemented monthly front-line employee shadows by the senior management team, and 3 – implemented mystery shops by the senior management team. Throughout my time at Kaplan I worked closely with faculty, students, and student support services to manage online course curriculum, payment, and support services. I have four years experience managing digital content and customer support in an online environment.

    $25.00 /hr
    0 hours
    0.00