Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

Last updated: July 1, 2015
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  1. Sean Gillespie

    Sean Gillespie

    Product Manager and Social Media Consultant

    Canada - Last active: 3 days ago - Tests: 2

    I'm a digital artist and self taught programmer. I have a generous understanding of HTML, CSS and Javascript and a long-standing relationship with Photoshop and Illustrator, as well as video editing applications. I have filled diverse roles in various corporate IT environments.I feel that I am more than capable of taking on any new challenge which is presented to me in a professional capacity.

    $16.67 /hr
    837 hours
  2. Ben C.

    Ben C.

    Experienced Customer Service, Sales and Technical Support

    United States - Last active: 1 day ago - Tests: 2

    I am experienced in Customer Service, Sales and Technical Support. I am a former Marine and am currently obtaining my degree as an architect. The training I gained as a Marine in leadership and as a dedicated, loyal, hard worker gives me a unique advantage above your other applicants. I have extensive experience in management, customer service, and support. I also have extensive computer skills and knowledge. I look forward to discussing future opportunities with you.

    $22.22 /hr
    2,444 hours
  3. Harry E Anderson III

    Harry E Anderson III

    High-End Virtual Assistant/Consultant

    Japan - Last active: 1 month ago - Tests: 6 - Portfolio: 4

    Hello! My Name is Harry. I get the job done right the first time. I have many years of Entrepreneurial expertise including 10 years of experience in overseas manufacturing. I provide services to assist and support businesses seeking to build growth and value. Business Skills: Business Consulting Business Writing Research and Analysis Curated Business Magazine: Website, Social Media & Internet Skills: Wordpress Website Development (Pro Templates & Plugins) Website Setup and Hosting (Godaddy & HostGator) Photoshop (Intermediate), Illustrator (Basic) Social Media Integration and Marketing (Facebook, Linkedin, Twitter, Pinterest, Hootsuite, etc.) Google Analytics & Google Webmaster Tools (Intermediate) Content Creation Skills: Audio Production - 20 years experience - (Professional Home Studio) Video Production High-End Presentations (PPT, Keynote and Adobe Slate) International Business Skills: International Manufacturing Consulting International Sourcing and Procurement Administrative Skills: Telephoning Microsoft Office - Word, Excel, Powerpoint Google Docs

    $30.00 /hr
    0 hours
  4. Valentino Legio

    Valentino Legio

    Translator Multilingual (Ita/Ger/En/Fr/Sp) & Web- and HTML Programmer

    United Kingdom - Last active: 17 days ago - Tests: 1

    I am a multilingual graduate in Business & Commerce and an all round administrator with many years of experience in Sales & Marketing and Customer Service. I am fluent in five languages. I am a great salesman and have excellent communication skills. I enjoy working with the public. I always get the task I have been given done in a professional and efficient manner and I have proved these skills at work placements. I am a sociable person and easy to get along with. I am flexible and easy to approach. My projects have built my confidence as a person and hopefully will carry on so. In the past two years I have worked in and around web design including HTML newsletter programming and Social Media. I am specialised in Squarespace, Shopify, Mailchimp, Facebook and Instagram. I am currently working as a part time sales representative for one of the world's biggest newspaper and I'm looking for additional projects to work on individually or as part of a team from home or in an office. My rates are negotiable depending on the amount of hours or size of project.

    $27.50 /hr
    0 hours
  5. Rob Hines

    Rob Hines

    Passionate Professional Seeking to Contribute

    Canada - Last active: 07/22/2013 - Tests: 2

    I want to work and for that work to be meaningful for the world and to fit within my world view. I bring passion and energy to my work. Previous career segments include student planner, landscaper / business-owner, political organizer, and currently - citizen engagement consultant. Volunteer positions include working for political and community organizations such as political parties, local government task forces, habitat for humanity, and several smaller local initiatives and campaigns. My skills are varied and include excellent writing ability; goal oriented with attention to process, stakeholders, and communication; and, excellent problem solving skills - self driven.

    $38.89 /hr
    537 hours
  6. Abby M.

    Abby M.

    Expert online product and customer service manager

    United States - Last active: 11/03/2014 - Tests: 1

    I've spent four years as an operations executive serving over 50,000 online students in the US and abroad. As the Director of Student Relations I was responsible for retaining unhappy customers by ensuring a first-rate experience with my resolution team. I decreased the average escalation to resolution time frame by 75% and maintained that level throughout my tenure. Customers who worked with my team had a 20% higher retention rate than the general population. I used the complaints information to educate the business of process, policy, and/or employee training opportunities to improve the student experience. I created and managed a cross-functional process improvement team focused on improving customer service and the online platform. I have extensive experience working with a variety of levels, from managing front line teams to spearheading projects for the COO. In my final role at Kaplan I worked directly for the COO developing and implementing a customer-first portfolio. Specifically, I was responsible for the strategy and change management to transform the University’s culture to become truly student-centric. To do so I focused on three major areas; 1 – made Net Promoter Score® a key performance indicator, 2 – implemented monthly front-line employee shadows by the senior management team, and 3 – implemented mystery shops by the senior management team. Throughout my time at Kaplan I worked closely with faculty, students, and student support services to manage online course curriculum, payment, and support services. I have four years experience managing digital content and customer support in an online environment.

    $25.00 /hr
    0 hours
  7. Paul Wilson

    Paul Wilson

    Technical & Creative Support Assistant

    United States - Last active: 11/20/2013 - Tests: 2 - Portfolio: 2

    At once a writer, a researcher, and a technician I have worked in a diverse range of occupations. My work experience has allowed me to acquire a multitude of skills and abilities which make me uniquely qualified to provide high-quality results to every employer. I have an extensive track record of administrative, technical, and research-driven employment beginning as both an associate framer and customer service representative in retail to my most recent position as a research coordinator at a major academic publishing company. Below you will find my employment history as well as my primary achievements while working in those positions. If for any reason you have questions about my background, job preferences or professional knowledge I am available to all inquiries at your convenience.

    $14.44 /hr
    0 hours
  8. Candice C.

    Candice C.

    Dynamic, Personable Assistant

    Netherlands - Last active: 3 months ago - Tests: 2

    Hello! I'm Candi, an American living in the Netherlands. I offer stellar assistance and personable customer service. I spent three years in the hospitality industry working on board Holland America Line cruise ships. I am supremely flexible and adaptable, organized, and can handle multitasking with ease. My strengths are writing, the English language, editing, setting up organizational systems and personable yet professional correspondence. I have an impeccable phone manner and am consistently reliable. I will handle your projects with finesse and care.

    $15.00 /hr
    0 hours
  9. Lucas Williams

    Lucas Williams

    Internet Specialist

    United States - Last active: 10/05/2014 - Tests: 3

    Multimedia Professional. Known for my initiative, ingenuity and reliability. I'm the Go-to-Guy! Specialties: Marketing / Wordpress / Customer Service / Technical Services / Research and Development / Web Development / PHP Development / Logo Creation & Branding / Web design / Social Media Marketing / Social Media Marketing Manager SKILLS: Research and Development / Adobe Creative Suite 6-4 / PHP / HTML5 /CSS3 / Javascript /Jquery / MySQL / Beginner Ruby on Rails but RD! / PC / Mac / HTML / HTML5 / CSS3 / Finding and producing efficient and effective resolutions is my niche:) PHILOSOPHY Research is imperative to success. When in doubt, research.

    $16.67 /hr
    0 hours
  10. Susanne Kynast

    Susanne Kynast

    Bilingual Technical Writer and Research Assistant English / German

    United States - Last active: 10/02/2014 - Tests: 3

    I am an expert technical writer, researcher, public relations specialist, and customer service agent with a solid academic background. I hold a BA in Biology, with a Marine Concentration, a BS in Recreation Management, and an AS in Business Technology (US) as well as the German Abitur (Biology, Chemistry, and Mathematics focus). I have experience conducting original biological research, and writing technical and educational (K-college), and newspaper / magazine articles in biological and marine sciences. I have created technical documents for legislative and rulemaking purposes, public outreach and stakeholder relations, and legal purposes, and written grants, grant applications, contracts, financial / performance reports, and news releases. I have also created recreational and resource maps combining electronic mapping, GIS, and graphic design. Specific areas of interest / expertise include: biology, chemistry, genetics, environmental toxicology, herpetology, marine biology, law (environmental and disability), marine technology, emergency medicine, emergency services, tourism, outdoor recreation, mapping. I speak fluent German and can translate German (documents and spoken) to English instantaneously. I can also conduct bilingual customer service activities. I have extensive computer experience including Microsoft Office, Adobe Acrobat, Photoshop, and GIS / electronic mapping software.

    $22.00 /hr
    0 hours