Executive Assistant/ Invoice-Admin Support/ TSR/ CSR/ Sales Rep
I've been working in a call center for almost five years already.I first worked for Target as a Customer Service Representative wherein we take calls and assist customers regarding their orders online; process refunds, credits and exchanges if necessary; provide information about our products and services.After a few months, I was transferred to a diff. account and that is FTD (Florist Transworld Delivery).I worked as a sales consultant and my job tasks were to convert every call into sales by using effective marketing strategies.I also provide customer support throughout the order fulfillment process and interact with suppliers and place product orders for order fulfillment.Then I worked for T-Mobile GenCare as a customer service/ sales representative. Here, we do resolve customer complaints via phone, email, mail or other media.We also assist with placement of orders, refunds, exchanges; cancel or upgrade accounts. We take payment information and other pertinent information such as address and phone numbers; provide company information and services. We answer questions and suggest solutions in relation to products and services. Lastly, we inform customers about deals and promotionsI worked for Clearwire, an internet service provider, as a technical support representative.With my previous job, we do basic troubleshooting for internet connection.We troubleshoot for speed and connectivity issues.We also resolve username and password problems, uninstalling and reinstalling basic software applications, verifying proper hardware and software setup, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.We are also knowledgeable with Windows Operating System and Mac OS.We also do chats with our Tier II Support for further assistance with our clients' technical issues.