Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Bobbi Jo Woods

    Bobbi Jo Woods

    Task wizard extraordinaire

    United States - Last active: 07/26/2014 - Tests: 7

    I shine at answering questions, solving problems, being responsive to people's needs, and paying attention to details. Making things run faster, smoother and more efficiently is important to me, and I try my utmost to maintain professionalism in all communication, including speaking to others by phone and email. It doesn't hurt that I am also a computer and Internet whiz, able to pick up almost any new tasks via the web and many software programs and mastering them quickly. My strongest trait in working with me is being able to work on my own, once I have learned what needs to be done. I recently began exploring work as a remote virtual assistant part-time after studying the clerical/secretarial trade in vocational school. Prior to that, I owned a fairly successful web development business. Before being self-employed, I served 12 years at different places in both the public and private sector performing clerical/administrative assistant work.

    $27.78 /hr
    0 hours
  2. Andy D.

    Andy D.

    Freelance Developer / IT Tech

    United States - Last active: 12/01/2014 - Tests: 14 - Portfolio: 9

    Through outstanding design in software, entertainment, and website development, I will proudly take your concepts and forge them into gold. My goal is to become your modern-day blacksmith in software, website, and game entertainment. A broad range of skills provide a unique advantage by making me adaptable, and easy to integrate into project / team requirements. I am able to provide support in addition to professional, quality code and resources. It would be a pleasure to work with you and / or your team, and I look forward to meeting you.

    $12.00 /hr
    0 hours
  3. John Amith

    John Amith Agency Contractor

    Tech Support / Web Dev Professional

    Philippines - Last active: 02/21/2014 - Tests: 1 - Portfolio: 2

    Apply for a technical position that will suit my qualifications and further enhance my skills in my chosen field of expertise, furthermore, develop personal and career growth.

    Associated with: VWP Manpower Agency, Philippine Virtual Assistance Agency

    $15.00 /hr
    16 hours
  4. Matt Micucci

    Matt Micucci

    Freelance film reporter, writer, journalist

    Ireland - Last active: 1 month ago - Tests: 3

    My name is Matt Micucci, I have been a freelance writer for the past 2 years. I have a BA in Film and TV and have always had a passion for cinema. I am fluent in two languages, English and Italian. I have excellent talking skills from a background in acting and performing. I have been a freelance film reporter and journalist for the past two years. I have plenty of international film festival experience and have reported from countless film events such as the Venice Film Festival, the BFI London Film Festival, the Jameson Dublin International Film Festival and the Galway Film Fleadh. My work has been published on such platforms as Film Ireland, Cineuropa and I have collaborated with the official website of the Giornate degli Autori section of the Venice Film Festival. I am available for film reports, reviews and interviews and even essays on anything that has anything to do with cinema. Examples of my work are available on request.

    $22.22 /hr
    0 hours
  5. David O'Donnell

    David O'Donnell

    English Instructor / Customer Service Rep / Graphic Designer / VO

    United States - Last active: 4 days ago

    Over 2 years experience working as an English language teacher for Berlitz, in Japan. My students ranged from high school students to company CEOs. I can adapt my lessons to help anyone learn the English that they need to use, from business to dating. I also have 5 years customer service / call-center experience. This includes collections, customer service, tech support, and chat support services. Graphic Design is a passion of mine as well. I have been creating cute character designs since 2008 using Flash CS. I am available for voice-over, narration, character voice acting, and commercial work too. I often provide a Japan-related news segment to the Otaku Generation Podcast. You can listen to samples at

    $17.00 /hr
    0 hours
  6. Candice C.

    Candice C.

    Dynamic, Personable Assistant

    Netherlands - Last active: 1 month ago - Tests: 2

    Hello! I'm Candi, an American living in the Netherlands. I offer stellar assistance and personable customer service. I spent three years in the hospitality industry working on board Holland America Line cruise ships. I am supremely flexible and adaptable, organized, and can handle multitasking with ease. My strengths are writing, the English language, editing, setting up organizational systems and personable yet professional correspondence. I have an impeccable phone manner and am consistently reliable. I will handle your projects with finesse and care.

    $15.00 /hr
    0 hours
  7. William M.

    William M.

    Experienced Technical Support Agent and Customer Service Rep

    Argentina - Last active: 21 days ago - Tests: 1

    Technical Support Agent for AT&T and Motorola Extensive experience in servicing customers, both in person and by telephone in the hospitality and technical support industry Superior communication skills in dealing with customers, co –workers, and employees, both written and verbal skills Well organized and highly efficient working in a multitasking dynamic environment Ability to plan, organize, and supervise others Canadian living in Argentina

    $12.50 /hr
    0 hours
  8. Joanna George

    Joanna George

    Experienced Business Developer, Customer service, Writing, Translator

    Malaysia - Last active: 1 month ago

    An experienced business developer, conference producer, customer service, content writer and translator Also does brochure designing, planning, overview Strengths: Excellent interpersonal and communication skills Excellent presentation Negotiation and convincing skills Projects: As a conference producer I have successfully launched these events. 1) Integrated Talent Management 2) Succession Planning Strategies 3) Becoming an Assertive PA 4) Mastering Communication to Drive Efficiency 5) Talent Retention Strategies 6) Talent Management and Succession Planning Execution 7) Managing High Potentials 8) High Impact HR Business Partnership Highest Education: Bachelor Degree in Software Engineering

    $20.00 /hr
    0 hours
  9. Megha Dogra

    Megha Dogra

    Backend & frontdesk support , Software delivery

    India - Last active: 2 days ago - Tests: 1

    Good technical knowledge of computers ,hard worker and have a positive attitude towards my job. Have experience in customer service of Airtel & Idea. I can do my my work with full dedication & Professional ethics resulted CSAT(Customer Satisfaction) . I have indepth knowledge of work related to my profile i have a good experience to increase CSAT..Previously handled telecom customer services ,my core competencies are lies in client services and explored to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Project Management, Voice Talent (as a), Administrative Support, Order Processing, Web Research, Data Entry, Lead Verification, Customer Support and Team Management (billing, technical, outbound, Email, Ticket and Chat).

    $16.00 /hr
    0 hours