Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Yvonne King

    Yvonne King

    The Three Rs: Reliable, Reputable, Results

    United States - Tests: 1 - Portfolio: 5

    I am a multimedia writer and virtual assistant who has over 20 years combined experience in the media/communications and academic fields. I am here to provide exceptional and reliable support and overall project management for all your business needs including social media management, reports and presentations, press releases, blog content, research and event planning. My credentials include a master’s degree in professional writing from the University of Southern California. Hire me if you want to get it done right and on time.

    $44.00 /hr
    2 hours
    0.00
  2. Tia Love

    Tia Love

    I'm a writer who's the definition of ambition

    United States - Tests: 1 - Portfolio: 4

    Mother. Daughter. Sister. Friend. Writer. I've been writing since before I got the hang of penmanship. I use the pen mainly to express my thoughts and ideas, but I am always willing to use my talents to help others excel in their ventures.

    $15.00 /hr
    0 hours
    0.00
  3. Ryder S.

    Without a plan it will fail.

    Japan

    *Server Technician Being in the business of servers and IT Infrastructure. Building and optimizing servers for web applications has become my business. Each client has their own needs for their business. It is my business to have their systems work for their business * System Adviser / Consulting Making a plan Building a new system What is a great way to do this Looking at it from outside the box or another point of view. Taking the time to address this saves businesses both time and money. * Server Admin Install Applications Optimization Troubleshooting or addressing an issue

    $115.00 /hr
    0 hours
    0.00
  4. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    2,167 hours
    0.00
  5. Jocelin Sanchez

    Jocelin Sanchez

    Administrative Officer

    Belize - Tests: 5 - Portfolio: 2

    Hello, I'm Jocelin, I have an Associate's Degree in Computer Networking. I have experience in the following: 1. Website management 2. Managing Newsletters 3. Designing logos,business cards, flyers 4. Facebook Page management 5. Managing WordPress websites. 6. Data entry 7. Customer Service I'm willing to go above and beyond the required task at hand. I make sure that all information are kept confidential and delivered at the desired time.

    $3.33 /hr
    0 hours
    0.00
  6. Delailah Dizon

    Delailah Dizon

    Training Specialist, Virtual Assistant, Data Entry, PPT Creation

    Philippines - Tests: 1

    I have been a trainer for close to 7years. I have experienced designing my own training programs for both Sales and Values Clarification. Internet Savy and has a lot of experience in doing research work. Proficient with the English Language for both written and oral. I am also Proficient with the use of office applications (Word, Excel, Powerpoint).

    $5.00 /hr
    0 hours
    0.00
  7. Vincent Anthony Cabe

    Vincent Anthony Cabe

    Travel Agent / Senior Reservation Officer / Sales Executive

    Philippines - Tests: 2

    I know how to use GDS like Abacus and Amadeus but willing to learn other types of GDS. I also do Sales and Marketing works. My experience in Tourism Industry for 4 years, I book international and domestic tickets, hotels & tours. Through my experience, I'm confident that I can help your company to establish more and grow higher. Also in 4 years in computer works, I learn also the basics in IT works like installing software program, computer troubleshooting, deleting viruses, etc. And my typing skill also fast. Hope you can hire me in your prestigious company and I'm very willing to be part of the team.

    $7.78 /hr
    0 hours
    0.00
  8. Johnzen Aborde

    Johnzen Aborde

    General Admin Assistant | Content Writer | Data Entry | Research Works

    Philippines - Tests: 4 - Portfolio: 6

    I propose, I commit, I deliver. I am a hardworking, focused individual. Always aiming to gain new skills, experiences, and self-improvements. I want to see success to every single work that has been given to me. I can also deal with pressure and timelines. Either the task is big or small, once I accepted, I take it all seriously and commit to deliver the best results possible. I will not also give you a headache. I am adept with the following tools: ✓ Microsoft Office (Excel, Word, Powerpoint) ✓ Google Apps (Spreadsheet, Docs, Slides, Email and Calendar Management) ✓ File Conversion (Excel, Word, Powerpoint to PDF) ✓ Google Drive ✓ Dropbox ✓ Time Doctor ✓ Asana ✓ Evernote ✓ HootSuite ✓ LastPass User ✓ Facebook, Twitter, Instagram, Linkedin, Flicker, Wordpress, Blogger, ✓ Regular User of Canva ✓ Email Management: Gmail and Outlook ✓ Wordpress ✓ Blogspot ✓ Wix ✓ Weebly ✓ Basic Photoshop ✓ Basic Video and Audio Editing I am a person who can follow instructions. Whenever I'm free, I take time to learn more about the task given. I am a fast learner with a "can do, let me try it first" attitude, I'm an organized person, very optimistic, resourceful and can work alone or be part of a team. Please take some time to visit my profile and know me more. ➲ Portfolio: https://jaborde.amicuslpo.com ➲ LinkedIn: http://ph.linkedin.com/in/johnzenaborde ➲ My Blog Site: http://todaywithzen.wordpress.com Hire Me. All the best! Zen Aborde Skype: Zen_Aborde

    $3.33 /hr
    0 hours
    0.00
  9. Djuan Moore

    Djuan Moore Agency Contractor

    Customer Service

    United States

    Over the course of 6 years I have developed a way to a deliver very professional but also customer friendly inbound/outbound experience. I am well educated in the art of sales, emergency inbound calls, telemarketing, billing payments as well as inquiries and technical support. these experiences have made me very efficient at multitasking(switching between screens or programs also an inept ability to service more than one client through multiple software applications throughout a single shift.).

    Associated with: oDesk Payroll

    $15.56 /hr
    248 hours
    0.00
  10. Ninia B.

    Ninia B.

    Danish Freelance translator

    Denmark - Tests: 2

    - Danish Native Translator; Danish to English, or, English to Danish - German to Danish. - Oversættelse til Engelsk fra Dansk - American English Content and Academic Writer - General Document Proofreading & Editing I provide quality translation from Danish to English, or English to Danish. German to Danish. When translating I seek to reflect the style of the original piece and tailor the writing to the audience. Your documents will be proof-read and spell-checked. Previous experience in translation from working on projects for the European Commission. I would also like to work as a personal virtual assistant. I am available for all assignments at all time. I am a native Dane who has lived in USA for 10 years. Who is also fluent in German. Passion for human rights law and languages

    $5.00 /hr
    261 hours
    0.00