Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. John Furtado

    John Furtado

    PLEASE look beyond rating.New to Odesk Loyal,Hard working,Reliable

    United States - Last active: 6 months ago - Tests: 3 - Portfolio: 1

    Customer Service I have 14 years of experience working within customer service. I exceeded as a customer service representative and continued to maintain an outstanding appraisal. My ability to locate information quickly and accurately across several platforms, while defusing difficult situations is what made me successful at the help desk level. As a team leader I continued to maintain a top rated team by creating productive call flows that exceeded company objectives.Equally important as my experience is my passion to succeed. I enjoy problem solving and creating ways to improve my workflow. My garage has been recently renovated into an office and I look forward to being productive within my private space

    $10.00 /hr
    0 hours
    0.00
  2. Angelo ramon I.

    Angelo ramon I.

    Just glad to be of service.

    Philippines - Last active: 17 days ago - Tests: 4 - Portfolio: 1

    Hi clients, I am available to do Transcriptions of around 30 minutes per audio. Although I am new here, i have some experience doing it. As of now, I have about 3 audio hours to do. Please send a sample to check for audio quality and clarity of speaker/s' voices. Duration for this: 24-36 hours upon acceptance. Rate: I will accept oDesk minimum. ----- I am here to offer services for any online work that fits my qualifications. Be it in writing, data entry, etc. Just give me some training or coaching and I'll get right on it. Please note the availability I have. I may be in some other projects outside this site. I have basic knowledge in lead research. Also, I have some experience in audio transcription. These takes about 2 days for a 55minute audio. I am currently a HoUSe-band, who has more time doing home-based jobs. I have had previous work experiences as a trainer, minor consultant, business owner, service business manager.

    $3.33 /hr
    4 hours
    0.00
  3. Shelby Phillips

    Shelby Phillips

    Administrative Professional

    United States - Last active: 1 day ago - Tests: 2 - Portfolio: 1

    My name is Shelby Phillips. I used to be an administrative professional in the corporate world. I have more than 4 years experience working with network systems and facility security procedures and protocols, so current technologies are no stranger to me. In my previous position, I operated and troubleshot those security systems and was responsible for my former employer’s Physical Security Department. This position consisted of managing the detection and prevention of potential acts of misappropriation of product within the facility, access control systems, and burglar alarm systems, as well as administrative duties including monthly and weekly reports, scheduling, payroll and all departmental training. Currently, I am an online Academic Performance Manager and substitute tutor for at-risk youths between the grades of K-12. While I am not a state-certified teacher, this position allows me to fulfill my passion of teaching while still being able to work from home. I spent this previous summer tutoring summer courses in all general academic subjects as well as creating original curriculum and lesson plans for a homework help website, Shmoop University, on a project-by-project basis. In addition to my previous and current work experiences, I hold a Master's Degree in the Administration of Justice and Security and am a member of Alpha Phi Sigma Eta Theta Chapter of the National Criminal Justice Honor Society. While these credentials may not seem to be related to the subject or position that I am applying for, rest assured, I am highly qualified and even more interested in becoming a part of your team. I am accustomed to and rather enjoy fast-paced projects where deadlines are a priority and tasking multiple job functions on the norm. I enjoy a challenge and take pride in my work. If you are looking for a qualified and creative individual who sees challenges as opportunities to learn and grow, then I know I am the right person for the position

    $13.33 /hr
    15 hours
    0.00
  4. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Last active: 18 hours ago - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    1,849 hours
    0.00
  5. Patty Kanuka

    Patty Kanuka

    Data Entry, Virtual Assistant, Customer Service Rep, Transcription

    Canada - Last active: 10 days ago - Tests: 2

    Over the last 30 years, I have excelled in office administration work which includes Microsoft Office: - Word (expert user) - Excel (expert user) - Outlook (expert user) - PowerPoint (expert user) - Access (expert user) I have used several database programs (data entry and design): - Access (expert user) - Archibus (expert user) - Datastream (expert user) I have strong customer service representative and communication skills. - currently working on an emergency work request desk. - excellent troubleshooting and problem solving skills. - great written and verbal communication skills. - easy going and very polite.

    $36.00 /hr
    0 hours
    0.00
  6. Mohamed S.

    Mohamed S.

    Cartoonizing voice talent ,writing stories ,photo editing web research

    Egypt - Last active: 1 month ago - Tests: 4

    Iam an egyptian student at faculty of engineering specialized at computer science . Cartoonizing , editing photos ,Creative writing ,Translations, short stories (children), voice-over _ that's my thing! I have a passion for languages, especially for my own native one - arabic. I'm a person that is reliable, accurate, loyal and... quite choosy about jobs. The reason? I'm always trying to achieve the best results possible, and I have to be sure from the beginning that I can do that. In the past I have worked in several projects that involved: web research , marketing . admin for social websites (facebook,twitter.. etc ) , writing press articles and amateur photo editor . Iam new freelancer at odesk so, i have great energy and full time to work at home and finish my jobs perfectly .

    $5.00 /hr
    0 hours
    0.00
  7. Jocelin Sanchez

    Jocelin Sanchez

    Administrative Officer

    Belize - Last active: 19 days ago - Tests: 5 - Portfolio: 2

    Hello, I'm Jocelin, I have an Associate's Degree in Computer Networking. I have experience in the following: 1. Website management 2. Managing Newsletters 3. Designing logos,business cards, flyers 4. Facebook Page management 5. Managing WordPress websites. 6. Data entry 7. Customer Service I'm willing to go above and beyond the required task at hand. I make sure that all information are kept confidential and delivered at the desired time.

    $3.33 /hr
    0 hours
    0.00
  8. John Vincent Miraflor

    John Vincent Miraflor

    Online Marketing SEO/PPC, English Tutor

    Philippines - Last active: 25 days ago - Tests: 4

    below is a summary of my previous work experiences and the companies I've worked for. DirectWithHotels Inc. (November 2011 - Present) Online Marketing Associate -Google+ Local Listing / Business Page Optimization/Verification -Google Hotel Finder, Google Analytics, Google Maps and Map Maker -Social Media Marketing (Facebook, Google+, Twitter, YouTube) -Social Bookmarking -Link Building -Basic On Page audit and optimization -Keyword Research Market Management Associate / Channel Management Associate -Property Management for Hotels / Resorts -Revenue Monitoring and Management -Phone and Email support for Internet My Outdesk Inc. (June 2011 - Present) -Virtual Assistant Manager The Master’s Academy Philippines (June 2011 - present) -English Public Speaking Lecturer Direct with Hotels (June 2011) -Language and call handling coach Endless Rise Inc. (March 2011 – May 2011) -Wed Design Senior Project Manager -client/reseller management -Head of web design team -Basic SEO usage -Social Media Marketing The Design People Inc. – Agent Image (March 2010 –March 2011) •Project Coordinator – assisting Project Managers and Art Directors •Senior Project Manager – Client management, web design direction and web content population •Art Director – home page design and overall site theme direction 1Fish Productions (January 2010 – February 2010) -Graphic Artist -Event Photographer West Contact Services (March 2006 up to December 2009) -EarthLink Wireless TS/CS/SAVEs/Sales - Level 1 agent - Level 2 agent - email support and escalations -OIC – EarthLink Wireless -Production Team Leader – EarthLink Wireless -Operations Trainer - Product Training (ATT U-verse) -Operations Trainer-Accent Training(Can8 & Accent Modules) Freelance Computer Technician/Consultant (2001 up to present) -Computer upgrades -Repairs -Software Installations GMB I-Next Net Services, In-house Tech (2004) -Computer repairs and diagnosis -Software installation -Basic Networking

    $7.00 /hr
    0 hours
    0.00
  9. Amanda Yow

    Amanda Yow

    Administrative Professional

    United States - Last active: 4 days ago - Tests: 1

    I have over 15 years experience in data entry, customer service, virtual assistant, order tracking, email support, troubleshooting, website navigation, consultation, and sales, phone support, as well as experience in blog writing, ebay sales, social networking, and also photography. I thrive with faced paced projects and think outside the box to solve seemingly unsolvable problems.

    $12.00 /hr
    0 hours
    0.00
  10. Ninia B.

    Ninia B.

    Danish Freelance translator

    Denmark - Last active: 5 months ago - Tests: 2

    - Danish Native Translator; Danish to English, or, English to Danish - German to Danish. - Oversættelse til Engelsk fra Dansk - American English Content and Academic Writer - General Document Proofreading & Editing I provide quality translation from Danish to English, or English to Danish. German to Danish. When translating I seek to reflect the style of the original piece and tailor the writing to the audience. Your documents will be proof-read and spell-checked. Previous experience in translation from working on projects for the European Commission. I would also like to work as a personal virtual assistant. I am available for all assignments at all time. I am a native Dane who has lived in USA for 10 years. Who is also fluent in German. Passion for human rights law and languages

    $5.00 /hr
    261 hours
    0.00