Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Andy D.

    Andy D.

    Freelance Developer / IT Tech

    United States - Last active: 12/01/2014 - Tests: 14 - Portfolio: 9

    MY NAME IS ANDY AND THIS IS MY KUNG FU I am a creative, passionate thinker, maker and doer focused on quality and experience - consistently looking for new stories and awe inspiring ideas, I will forge your concept into Gold. I concept, design, build, direct, produce and collaborate - we collaborate; we create for brands, agencies, artists, and I'm out of my mind. I can do anything - create and destroy. Get in touch with me!

    $12.00 /hr
    0 hours
  2. Bobbi Jo Woods

    Bobbi Jo Woods

    Task wizard extraordinaire

    United States - Last active: 07/26/2014 - Tests: 7

    I shine at answering questions, solving problems, being responsive to people's needs, and paying attention to details. Making things run faster, smoother and more efficiently is important to me, and I try my utmost to maintain professionalism in all communication, including speaking to others by phone and email. It doesn't hurt that I am also a computer and Internet whiz, able to pick up almost any new tasks via the web and many software programs and mastering them quickly. My strongest trait in working with me is being able to work on my own, once I have learned what needs to be done. I recently began exploring work as a remote virtual assistant part-time after studying the clerical/secretarial trade in vocational school. Prior to that, I owned a fairly successful web development business. Before being self-employed, I served 12 years at different places in both the public and private sector performing clerical/administrative assistant work.

    $27.78 /hr
    0 hours
  3. John Amith

    John Amith Agency Contractor

    Tech Support / Web Dev Professional

    Philippines - Last active: 02/21/2014 - Tests: 1 - Portfolio: 2

    Apply for a technical position that will suit my qualifications and further enhance my skills in my chosen field of expertise, furthermore, develop personal and career growth.

    Associated with: VWP Manpower Agency, Philippine Virtual Assistance Agency

    $15.00 /hr
    16 hours
  4. Anum Anil

    Anum Anil

    Experienced Customer Service

    Pakistan - Last active: 2 days ago - Tests: 1

    I have a strong commitment to provide our customers with excellent service. Moreover I feel that I know and understand what excellent customer service is.I have a positive attitude and outlook about my job, my customers, and my agency.I sound and act confident in my abilities to do my job and in my interactions with my customers and co-worker.I also apply high ethical standards as to fulfill my job roles and functions.

    $6.67 /hr
    441 hours
  5. Jennifer Ryan

    Jennifer Ryan

    professional attitude and skill with both customers and supervisors.

    United States - Last active: 24 days ago - Tests: 1

    I am a skilled customer service professional and am coversant in all major computer programs and office related products. I have many years of experience troubleshooting, working through issues to a solution, and making sure people are happy with the service or area theyve needed me for. I am diligent, hard working, and organized. I always do my best to finish a task to perfection for any employer and I look forward to learning new things. I have an Associates degree in education, and a Bachelors degree in Psychology. I have written various pieces for publication in online blog form as well as literary journals. I work hard to ensure that any project I am a part of is done well.

    $13.00 /hr
    0 hours
  6. Yashica Lacy

    Yashica Lacy

    Self-driven Customer Service and Administrative Professional

    United States - Last active: 1 month ago

    Objective: To obtain a remote or contract position that will enable me advance my customer service, administrative and writing skills; as well as utilize my knowledge, training, and analytical thinking skills. Please allow me to introduce myself. I hold a Master's Degree in Mental Health Counseling from Capella University and a Bachelor's Degree in Business Administration with a concentration in Healthcare Management from American InterContinental University. My education is complimented by several years of experience working in public interaction, as well as many years of exceptional performance in customer service, administration and healthcare. I am well prepared to provide accurate and professional customer service and administrative services. In addition to my academic and employment experiences, I also possess a high level of patience, strong communication skills, trustworthiness, am ethical and respect client confidentiality. I have provided customer service and administrative services in community organizations, wholesale construction supply, healthcare and vocational college. My skills and accomplishments are listed below for your review. I look forward to communicating with you soon. Thank you for your consideration. SKILLS: -Completing documentation -Maintaining clinical records -Conducting research to maintain effective resources for companies -Writing promotional, informative, and optimized articles -Engaging in web-based research -Using Search Engine Optimization for high search engine rankings -Organizing multiple promotional/marketing projects -Assisting students with creating resumes and cover letters -Communicating with doctors, office managers, pharmacists, hospitals and other facilities for networking purposes -Entering data into orders, spreadsheets and databases -Communicating with customers via phone calls and email on a regular basis -Providing overall customer service and resolving issues EDUCATION Master's in Mental Health Counseling from Capella University Bachelor's in Business Administration from American InterContinental University High School Diploma from Southern Nevada Vocational Technical Center (Vo-Tech High school)

    $16.67 /hr
    0 hours
  7. Matt Micucci

    Matt Micucci

    Freelance film reporter, writer, journalist

    Ireland - Last active: 1 month ago - Tests: 3

    My name is Matt Micucci, I have been a freelance writer for the past 2 years. I have a BA in Film and TV and have always had a passion for cinema. I am fluent in two languages, English and Italian. I have excellent talking skills from a background in acting and performing. I have been a freelance film reporter and journalist for the past two years. I have plenty of international film festival experience and have reported from countless film events such as the Venice Film Festival, the BFI London Film Festival, the Jameson Dublin International Film Festival and the Galway Film Fleadh. My work has been published on such platforms as Film Ireland, Cineuropa and I have collaborated with the official website of the Giornate degli Autori section of the Venice Film Festival. I am available for film reports, reviews and interviews and even essays on anything that has anything to do with cinema. Examples of my work are available on request.

    $22.22 /hr
    0 hours
  8. Patty Kanuka

    Patty Kanuka

    Data Entry, Virtual Assistant, Customer Service Rep, Transcription

    Canada - Last active: 25 days ago - Tests: 2

    Over the last 30 years, I have excelled in office administration work which includes Microsoft Office: - Word (expert user) - Excel (expert user) - Outlook (expert user) - PowerPoint (expert user) - Access (expert user) I have used several database programs (data entry and design): - Access (expert user) - Archibus (expert user) - Datastream (expert user) I have strong customer service representative and communication skills. - currently working on an emergency work request desk. - excellent troubleshooting and problem solving skills. - great written and verbal communication skills. - easy going and very polite.

    $36.00 /hr
    0 hours
  9. Omkarnath P.

    Omkarnath P.

    Freelance QA Team lead with 9 years of client handling experience

    India - Last active: 1 month ago - Tests: 4 - Portfolio: 9

    A Team leader for the Quality Analyst team, writing test plans and doing testing as and when required. Manages a sizable team of 30 testers. Has around 4 years of experience in working on Atlasian jira and Bug tracker. 9 years of experience in PMS products in the Financial services industry, where in i have been responsible for Gap analysis for investment management Solutions, interviews with business users and articulating client expectations through formal documents, giving a product walk through as well as training the business users. I have played an important role in terms of ensuring clarity in project scope and ensuring that the delivery team obtains inputs at a sufficiently detailed level to eliminate ambiguity as far as possible and obtain execution comfort Apart from this i have been responsible for the support activities of clients in India, middle east, Africa, Europe, UK and USA.

    $35.00 /hr
    0 hours