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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Jus B.

Jus B.

Web Development Solutions that Work

Australia - Tests: 1 - Portfolio: 43

I have developed projects that generate a total income of over $800,000 per month in sales for my clients My ten years experience in website design and development, means you’ll get your project done by a qualified and experienced freelancer who has a proven history of delivering the highest quality work on time and on budget. Past clients have repeatedly commented on the high level design and development skills, rapid turnaround, and detail focused approach I bring to development projects I work on. I can work either individually,or as part of your larger development team. My aim is to work with you to obtain the best quality outcome for your project. Previous experience in paying attention to details and working within budgets will ensure your project is delivered on time and within budget. To see examples of the high quality work I’ve produced please take a look at my portfolio, and then get in touch so I can personally discuss your project with you.

100% Job Success
$44.44 /hr
540 hours

Anu Bhargava

Anu Bhargava

Technology Enabler

United States

I have completed my Masters in Computer Applications. I work as a technology enabler for companies who want to get quality technology work done. I am working with Thoughtsterz to help align them with technology clients and act as the client proxy for my clients. Be assured, that you have a local partner who'll work on your behalf to ensure that you get the best services for your work.

$30.00 /hr
606 hours

Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Tobey H.

Tobey H.

Internet Marketing Specialist / Content Writer

United States

Seeking projects that primarily focus on website content creation and internet / social media marketing. Willing to take on additional types of projects after a careful review of the requirements.

$18.00 /hr
0 hours

Keisha Williams

Keisha Williams

very good at customer service.

Jamaica - Tests: 1

For three years i have been working in customer service. I am certified in that area and is seeking the opportunity to working further in that field to excel to supervising and enhancing your organization. I also have caribbean examination passes; English language at level 3, social studies at level 2 and principles of accounts also at level 3.

$5.56 /hr
384 hours

Georgine Irish Arroco Arban

Georgine Irish Arroco Arban

Appointment Setter

Philippines - Tests: 4

• Experience in Appointment Setting • Knowledge on CallFire • Hardworking and organized • Excellent in interpersonal and communication skills • Flexible • Can work with a team • Has leadership skills and is self-motivated • 6 years in customer service • Willing to learn • Innovative Outside of work, I also choregraph basic dance lessons, I also am being invited at times to host parties (emcee) and mostly I spend time with my family at home, watching movies and playing with our daughter.

Groups: Pro Customer Service

93% Job Success
$7.78 /hr
1,056 hours

Delia Ecleo

Delia Ecleo

Administrative Superstar, Data Entry Expert, Graphic Designer

Philippines - Tests: 16

Hi. Let me start this with a brief description of my personality, I'm a natural person, friendly and fun to be with, energetic and a perfectionist. I want everything to be well-organized and perfectly detailed. I'm a certified addict when it comes to work. I always look forward to achieve my client's goal like my own. I'm a workaholic person with extreme dedication and passion with what I'm doing. I have spent more than 5 years in the administration field. I actually fell in love with it. For me, working is learning. You get paid while developing your skills or even acquiring a new one.

86% Job Success
$8.89 /hr
3,765 hours

Marta Silva

Marta Silva

Customer Service Professional with +10 years experience

Spain - Tests: 7

I'm a Portuguese native speaker with a graduation degree in Multimedia Comunication. Excelente english skills (Top 10%). I consider myself a real workaholic, trustworthy, hardworking and dedicated with the goal to provide quality and an excellent service. Customer Service Supervisor/Coordinator Experience at high level quality for both Vodafone and Nokia Portugal. I believe that the foundation of a great and successful enterprise is, without a doubt, the customer service. High experience with: KPI's Analysis, Data Entry, Documents Translation, E-mail Handling, Excel Data Input and Analysis, Internet Research, Team Management.

100% Job Success
$9.00 /hr
353 hours

Aimee V.

Aimee V.

Experienced Consultant, Writer and Graphic Medic

United States - Tests: 29 - Portfolio: 16

Have you ever hired a designer to create the perfect work but they didn’t quite capture your vision? Did you find the ideal freelancer but they had to bail out before finishing the project? Were you satisfied with your contractor but the agreement didn’t include revisions and you need a change made yesterday? I can fix that for you, stat. My specialty is doctoring, editing, retouching, re-creating and otherwise improving designs using Adobe Photoshop and Illustrator. I draw my own elements, find great stock and match your layout to make that almost-perfect image into exactly what you were looking for. That’s not all though. I also write high quality, well-researched keyword-rich content, edit and proofread existing written work, offer exceptional customer experience support and training, and provide many other solutions for the enrichment of your business. If you experience the occasional emergency that requires an experienced graphic medic or if your workload is overflowing and you need someone who knows how to triage, save me as a favorite or hire me today!

$35.00 /hr
780 hours

Annika L.

Annika L.

Quality translations from English to Finnish

Finland - Tests: 3

Dear client, Thank you for taking interest in my profile. I'm a young and conscientious professional with an extensive experience in English-Finnish translations as well as customer service. I specialize in audiovisual translating, but do have experience in other fields as well, such as tourism, marketing and technical texts. I'm very hard-working and flexible and always deliver high quality translations. I never miss my deadlines and will do everything in my power to do as agreed. My fees are negotiable especially with large projects. I use SDL Trados. Full CV and references upon request.

100% Job Success
$11.50 /hr
0 hours