ERP, CRM, and e-Business Counsultant
Last active: 10/27/2014
I am a business analyst.
My role is to join the business operation at different phases with one purpose : enhancing the business performance.
My current job is a business analyst at Link Egypt – a software house located in Cairo - , my daily tasks are divided between two parts:
1- Before contracting where I meet the customer and start gathering primary data about the required application scope and prepare a PDD (Project Definition Document) and sometimes prepare wire-frames or mockups that include a high level scope of the required software solution.
2- After the contracting: Where i meet with the customer and the end users to gather more data about the solution and here i utilize my knowledge in requirement gathering and business analysis through the UML (Unified Modeling Language) methodology where i prepare the related documents including BRD (Business Requirement Document), User stories, Use Cases, Main Work Flows, Alternative Work Flows, Diagrams and Prototypes or Wireframes.
3- I also support in most of the testing process to ensure the system readiness.
4- I lead as well software / applications training workshops. I can also prepare user manuals, and provides post-implementation support.
i used to be an ERP consultant with 4+ year's solid working experience in ERP marketing , sales , presales and implementation, maintaining strong relationships with customers , I love ERP because as its definition says "ERP is a management tool " so it's a very useful tool of integration between departments and management reporting.
I have experience in many ERP platforms like: هIscala ERP, Epicor ERP, Netsis Redcode ERP, Open tabs ERP, Open ERP and many other local ERP applications.
I have experience in many CRM platforms like: Sugar CRM, Splendid CRM, Microsoft Dynamics CRM and other CRM applications.
I have experience in many ecommerce platforms like: nopcommerce, WooCommerce, magento, big commerce and other ecommerce applications.
I have experience in many CMS platforms like: Wordpress CMS, Orchard CMS, Joomla CMS, Kentico CMS and SageFrame CMS and other CMS applications.
I also have experience in making a competition analysis which includes analyzing more than one application in the same market to generate a list of comparative features.
I can also make business requirements analysis and recommend the best applicable solution with the lowest cost.
I also have a new start up (Business Innovation) which is a business solutions consulting firm where we provide most of the previous applications and more at a very competitive price.
Check it at www.businessinnovation.info