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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 11 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  2. Kim Rey Nochefranca

    Kim Rey Nochefranca

    Data Entry Specialist, Technical Support Representative

    Philippines - Last active: 1 month ago - Tests: 5

    In 2006, I was Parts manager for a company that catered the vehicles of the Afghan Police Department. I was involved in a lot of data entry jobs. I am quiet fluent in english, verbally and in writing. I'm also very skilled with computer hardware and quiet a bit on software like word processing. I'm really very interested on having an online job because this would be my first time in doing this. My currently self-employed as an IT Technician but I'm eager to work on an online job as well. I am a workaholic, I see to it the job is done well and on time.

    $3.33 /hr
    0 hours
    5.00
  3. Elland jhann I.

    Elland jhann I.

    Admin Support & IT Specialist

    Philippines - Last active: 1 day ago - Portfolio: 1

    I'm a quality service freelancer and I take every job seriously regardless of who it is for or how much is being paid. I'm easy to manage and accurate with every details. Just try me and you won't regret it.

    $5.00 /hr
    1,954 hours
    5.00
  4. Reda Bouaamri

    Reda Bouaamri

    QA Software Engineer French, Spanish and English. Project Management.

    Morocco - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    I have a Bachelor degree in Science Management from the IIHEM "International Institute for Higher Education In Morocco". I am fluent in French, English and Spanish (Selectividad obtained and 3 years of civil engineering accomplished in Madrid Spain). I am also specialized in the following areas: - Customer Support Level 1 and Level 2 in the above languages I master. - I implement ITIL techniques in my customer service duties - Quality assurance (Writing test cases, executing tests and Reporting bugs) - Project Management (websites creation) - French / English Translation. - Administering ZenCart - Administering Wordpress - Administering Windows - Customer Support. - Social Media Marketing (Facebook, Twitter, Linkedin) - Data Entry and Web Research. - Keyword research and Analysis. Satisfying customer and providing quality work while respecting time and deadlines are my main concerns. Those are my main work and projects I have done in the past 10 years: -> Technical Support Consultant - DEVOTEAM GROUP (SSII) • Give solutions to different issues using ITSM to different customers (British Petroleum, Atos, Fujitsu...etc) • Analyze and solve complex incidents • Explore all the possibilities to solve the errors, look for the necessary information from DEVOTEAM’s R&D • Consult the R&D, production, quality, marketing, sales then collect all the information to improve the product quality and customer satisfaction. -> Technical Support Consultant - Percall development (SSII) • Provide assistance to PTC Worldwide customers • Install ERP's products (PDMLink, ProductPoint, Pro / Engineer) -> SOFTWARE TEST MANAGER. DEVOTEAM GROUP (SSII)  Projects: Parad / HR IT / Karma • Establish and review the test strategy of the project • Management of the functional tests. • Estimating the costs and scheduling the tests • Conduct the test project • Manage the budget and the schedule • Monitor, control, implementation and run the tests • Organize and conduct the project reviews then determine whether the objectives have been achieved • Assess the quality of the product and close the test operations • Team Manager: respecting the commitments (cost, time, quality) • Coordinate relations with stakeholders • Design strategies and test documents using Excel, Quality Center and QTP • Scheduling the batch’s processing and scheduling the Scenarios. • Control the functional tests. • Scheduling & respecting the commitments (Deadline and workload) • Bugs Synthesis, Reporting then giving the “Go” for the production to start. • Creating test cases (TTRM) steps (DTC) and execution of tests. • Establishment and reporting the progress (Excel, MS Project) I am actually working in Upwork as a Client Service associate with Digimac USA, so I am in charge of looking for any infringements in the web using some Digimarc tools and doing also some web research. I have more than 6000 hours working with customers in Upwork and a very good feedback.

    $11.11 /hr
    6,543 hours
    5.00
  5. Carmi Arguelles

    Carmi Arguelles

    Photoshop Expert | Customer Support | Lightroom | Technical Specialist

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 48

    I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

    $5.56 /hr
    1,291 hours
    4.98
  6. Kristo V.

    Kristo V.

    Presentation Designer / Customer Service Associate / Health Worker

    Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 2

    I make presentations according to the needs of my client. May it be for business, lectures/seminars, or for children's class. Challenging projects captures my interest. These kind of jobs keeps me learning new things. I'm a certified AutoCAD mechanical draftsman. Speed and accuracy are my strengths for this skill. The more complex the drawing piece, the more I enjoy working.

    $11.11 /hr
    42 hours
    4.89
  7. Tim Macfarlane

    Tim Macfarlane

    Multi-talented Voice Actor

    Canada - Last active: 23 days ago - Tests: 6 - Portfolio: 4

    I am a talented voice actor who is capable of providing both professional, articulate voice-over work for the corporate world, as well as a great variety of character/celebrity voices suitable for games, cartoons, and so forth. You can view my profile on voices.com and listen to my multiple demos here: https://www.voices.com/people/tmacfarlane#demos I have served in a great variety of customer-service roles which have allowed me to develop excellent communication and clarity in dealing with clients, as well as the computer/technological skills needed for providing completed work in a timely fashion.

    $30.00 /hr
    42 hours
    4.98
  8. Shanna Schultz

    Shanna Schultz

    Freelance Writer (Travel/Health and Wellness) and Social Media

    United States - Last active: 1 month ago - Tests: 5 - Portfolio: 10

    I am excited about collaborating with you as a freelance writer to create a piece that is as unique as your company or blog is! I do not believe in a cookie cutter approach to writing and I look forward to working with you to ensure an unique piece that meets your needs and is engaging and informative for your readers. My travel writing style combines practical information and recommendations about a destination with well crafted narrative in a down to earth style that is unpretentious and comfortable for readers. I have had the privilege to travel to over 25 countries, giving me a broad base of knowledge to work from in my writing. In addition to travel, I can also write very competently about health and wellness. I have been involved in the health and wellness industry for over 10 years as a massage therapist, massage instructor and business owner, giving me an additional base of knowledge to use for your benefit. I love to create pieces that are customized to the target audience that will be reading them, giving them information that they can use and creating lasting positive impressions of your business or company. As an added bonus to my writing work, I am happy to promote your business/blog on social media to help expand the impact of the pieces that I create. Thanks for taking the time to get to know me! I look forward to talking with you to discuss your needs for quality, original written pieces in more detail! Warm Regards, Shanna

    $12.00 /hr
    22 hours
    4.90
  9. Nedzad Nukic

    Nedzad Nukic

    Data Entry Profesional

    Bosnia and Herzegovina - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    I have more than 10 years of experience in research [web, scientific databases, market], creative writing, translation, editing and data entry, good skills in all MS Office applications, Adobe Acrobat, Photoshop, InDesign, as well as Joomla CMS. I can work in the Data entry and editing field and web research. I type 55-60/wpm. Your satisfaction is my goal, message me to see how can i assist.

    $3.33 /hr
    2,832 hours
    5.00