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Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


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Time needed to complete a Customer service project on Upwork.

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Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Philip peter R.

Philip peter R.

Customer Support, Email Handling, Zendesk Suppport

Philippines - Tests: 10 - Portfolio: 1

I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

Groups: Pro Customer Service

96% Job Success
$7.78 /hr
7,994 hours

Jordan Hedberg

Jordan Hedberg

Empirical-Optimist that delivers unique insights

United States - Portfolio: 3

I am an optimist, constantly finding solutions to problems for, as the saying goes, the obstacle is the way. If you are stuck, I use empirical insights mixed with a very large personal library to get the unique writings you need. If you are interested in unique insights with an empirical bent, I would really enjoy working with you and I know we will be very productive together. I specialize in writing, research, and customer service/sales. I own a sustainable farm and the income from my freelance skills goes towards building the farm. I have extensive knowledge of many professional fields thanks to the breath and depth of my resume.

63% Job Success
$10.00 /hr
0 hours

Venus Sofia

Venus Sofia

Customer Service Specialist - Your Versatile Employee

Philippines - Tests: 15 - Portfolio: 3

> oDesk ID verified > Dedicated individual- reputation for consistently going beyond what is required > Resourceful in completing projects- ability to multi-task effectively > Superior verbal and written communication skills > Demonstrated aptitude for developing new skills > Proven record of reliability and responsibility > Strong analytical skills- easily assesses condition and implements appropriate intervention >Committed to becoming an asset of every agency one is affiliated with > Recognized for excellent teaching and coaching abilities > Relates well with people from a variety of cultures and socio-economic conditions > Possess special sensitivity to meeting diverse needs in varied situation

97% Job Success
$10.00 /hr
11,441 hours

Carmi Arguelles

Carmi Arguelles

Photoshop Editor | Customer Support | Lightroom | Technical Specialist

Philippines - Tests: 5 - Portfolio: 4

I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

90% Job Success
$5.56 /hr
1,332 hours

Kristo V.

Kristo V.

Presentation Designer / Customer Service Associate / Health Worker

Philippines - Tests: 4 - Portfolio: 2

I make presentations according to the needs of my client. May it be for business, lectures/seminars, or for children's class. Challenging projects captures my interest. These kind of jobs keeps me learning new things. I'm a certified AutoCAD mechanical draftsman. Speed and accuracy are my strengths for this skill. The more complex the drawing piece, the more I enjoy working.

91% Job Success
$11.11 /hr
42 hours

Delia Ecleo

Delia Ecleo

Administrative Superstar, Data Entry Expert, Graphic Designer

Philippines - Tests: 16

Hi. Let me start this with a brief description of my personality, I'm a natural person, friendly and fun to be with, energetic and a perfectionist. I want everything to be well-organized and perfectly detailed. I'm a certified addict when it comes to work. I always look forward to achieve my client's goal like my own. I'm a workaholic person with extreme dedication and passion with what I'm doing. I have spent more than 5 years in the administration field. I actually fell in love with it. For me, working is learning. You get paid while developing your skills or even acquiring a new one.

86% Job Success
$8.89 /hr
3,765 hours

Johnzen Aborde

Johnzen Aborde

General Admin Assistant | Content Writer | Data Entry | Research Works

Philippines - Tests: 4 - Portfolio: 6

I propose, I commit, I deliver. I am a hardworking, focused individual. Always aiming to gain new skills, experiences, and self-improvements. I want to see success to every single work that has been given to me. I can also deal with pressure and timelines. Either the task is big or small, once I accepted, I take it all seriously and commit to deliver the best results possible. I will not also give you a headache. I am adept with the following tools: ✓ Microsoft Office (Excel, Word, Powerpoint) ✓ Google Apps (Spreadsheet, Docs, Slides, Email and Calendar Management) ✓ File Conversion (Excel, Word, Powerpoint to PDF) ✓ Google Drive ✓ Dropbox ✓ Time Doctor ✓ Asana ✓ Evernote ✓ HootSuite ✓ LastPass User ✓ Facebook, Twitter, Instagram, Linkedin, Flicker, Wordpress, Blogger, ✓ Regular User of Canva ✓ Email Management: Gmail and Outlook ✓ Wordpress ✓ Blogspot ✓ Wix ✓ Weebly ✓ Basic Photoshop ✓ Basic Video and Audio Editing I am a person who can follow instructions. Whenever I'm free, I take time to learn more about the task given. I am a fast learner with a "can do, let me try it first" attitude, I'm an organized person, very optimistic, resourceful and can work alone or be part of a team. Please take some time to visit my profile and know me more. ➲ Portfolio: ➲ LinkedIn: ➲ My Blog Site: ➲ My Introductory Video/Resume: Hire Me. All the best! Zen Aborde Skype: Zen_Aborde

$5.56 /hr
50 hours

Tim Macfarlane

Tim Macfarlane

Multi-talented Voice Actor

Canada - Tests: 6 - Portfolio: 4

I am a talented voice actor who is capable of providing both professional, articulate voice-over work for the corporate world, as well as a great variety of character/celebrity voices suitable for games, cartoons, and so forth. I have served in a great variety of customer-service roles which have allowed me to develop excellent communication and clarity in dealing with clients, as well as the computer/technological skills needed for providing completed work in a timely fashion.

89% Job Success
$30.00 /hr
42 hours