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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

Last updated: September 1, 2015
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  1. Martina Johnson

    Martina Johnson

    Customer Service/Data Entry

    Jamaica - Tests: 5

    English is the language of my country, not only am I fluent, but I posses excellent writing skills as well. I have work within the administrative/customer service field for years. And to add to my many talents, I have excellent sales and marketing skills.

    $6.00 /hr
    36 hours
  2. Camielle L.

    Camielle L.


    United States - Tests: 10 - Portfolio: 2

    I have over a decade of solid Administrative and Personal Assistant skills that include expert levels of familiarity with most Microsoft Applications, Business phone applications and software systems, private business software and mainstream software. Excellent Phone and Writing skills as well as Advanced Computer skills which are guaranteed through yearly testing and taking classes on new applications. I am a proofreader for several published authors, as well as a participant in several creative writing classes just for fun. Writing is a passion I have not been able to devote myself to properly until the last two or three years but I have been taking advanced creative writing classes as often as I was able. I have loved every minute of it and would like to continue pursuing my writing on a more professional level. In addition I am excellent with both Adobe Photoshop and Illustrator. I compete on several different sites for fun with logos, buttons , characters, banners, stationary and other similar designs having been purchased from me. I would love to help your company in any way that my skills could be useful.

    Groups: Application Developers Alliance

    $14.44 /hr
    3,889 hours
  3. Rebecca M.

    Rebecca M.

    Researching, Photoshop, SEO, XP/7, ADWords, DEO+ more

    Canada - Tests: 2 - Portfolio: 6

    - Knows how to write SEO articles, - Can write up to 10 articles a weekday and 15+ on weekends, - Off Page SEO, - Can write up to 20+ comments on blogs/hour, - Can write up to 20+ comments on forums, - Keyword Optimization -Tag Optimization - Trained and Experienced Adobe-Photoshop user, - Microsoft Office - Word - Excel - Powerpoint - Mac, Windows-7, Windows-XP, - Research, - Research-Papers, - Planning / Consulting, - Organization, - Budgeting Spreadsheets, - Business and Finance Advice, - Product Tester, - Review Writing (Blog/Website content/Movies/Products) - Proof Reading/Editing

    $17.50 /hr
    0 hours
  4. Bianca Burke

    Bianca Burke

    CSR Specialist. Order Processor, Credentialing Agent. Live chat Agent

    Jamaica - Tests: 3 - Portfolio: 1

    My name is Bianca Burke , I am interested in this job opportunity mainly because i have a vast amount of experience in the customer service field . I have worked as a customer service representative for approximately 3-4years now . I have worked in call centers before and i am now a remote worker for approximately 2 years. My job description includes receiving inbound calls and making outbound calls . Placing orders for customers.checking order status,making refunds, and assisting customers to the best of my ability.English is my native language and i am very fluent when speaking English. i have spoken with a vast amount of international customers typically Americans. i have a passion for customer service and i enjoy assisting customers and getting a first call resolution .I am also very experienced in the live chat support and the ticket system i have been working with open source ticket system and live2support for approximately 2-3 year now , by sending and receiving customers emails on a daily basis . I am able to manage over 50-80 emails per day .Once i am educated about the task i will definitely get the job done. I am available for an interview at anytime that is convenient to you.Please take me seriously. I guarantee, you will not be disappointed.Thanks in advance.

    $8.89 /hr
    5,480 hours
  5. Mherie ann M.

    Mherie ann M.

    Professional Telemarketer/ Appointment Setter/EventMarketer/Data Entry

    Philippines - Tests: 4 - Portfolio: 10

    I am Mherie ann Mahumoc.I work in a Call center industry for 3 years. I was responsible for outbound and inbound calls particularly in Life Insurance ,Real Estate, Project Manager, Merchant Services , Event Marketer and Account Verification. I am also computer literate using Microsoft Offices ,Google documents,Managing schedules, Picture Editing, Zoho CRM, Xlite, five9,3CX ,talktumi software.I am also Excellent in verbal and written communications skills. I believe I am the one you are looking for. I am a hard and fast learner, willing to work under pressure which will expedite the training period and I am an extremely motivated individual who pays attention to detail. I always make sure my work is complete and accurate. I am also an ambitious person and I desire to be among the best in my field and I want the best for your company. I believe that my customer service background matches the Sales Consultant position I am applying for and given the opportunity, I will prove myself to you. I want to work with a company provides the opportunity to get knowledge and improve my skills. Thanks for your attention.

    $4.44 /hr
    1,585 hours
  6. Tesamalou t. W.

    Tesamalou t. W.

    Link Builder/Virtual As sistant/SEO/SMM/web design

    Philippines - Tests: 4 - Portfolio: 1

    My main objective is to have a healthy working relationship with my employers to achieve a quality work. To work for an organization which provides an exposure to professional and competitive environment, enabling me to GROW personally and professionally. I believe in filipinos genuine ethics were you can be satisfied of the service we provide.

    $3.00 /hr
    628 hours
  7. Avigaile Galang

    Avigaile Galang

    Email and Chat Support Agent, Data Entry

    Philippines - Tests: 2

    I handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions,4 years of experience providing customer support in busy call center environments for billing and sales industry employers.An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.Strategic relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. My objective is to p.rovide 100% accurate service to my client and give client full satisfaction. I am hard worker, honest and very dedicate to my job. I always respect the deadline. So my aim is to deliver a good job in less estimated time. I want to build my career with ODESK freelancing site. I always ready to do your job with great confidence. I always try my best to produce high quality work for my clients

    $3.00 /hr
    64 hours
  8. Md Rubel

    Md Rubel

    VA,Web Developer,Graphics Designer

    Bangladesh - Tests: 7 - Portfolio: 8

    I'm here to provide my best service.I can ensure any client about my best service.My first important thing is Honesty.You can trust me as your relative.I have different skills in different sides. Though It looks new,I have passed more than 5years at different market place and myself place.I Just here because I want to serve my service widely,I have a team they need more works for that one more reason I came here. Definitely In this market place there lots of professional.Its depend on you how you hire a body.But I want to be such of them, those are polite,honest,active,fresh,intelligent. I can do these following tasks............... 1. Data entry,data mining,processing 2. Basic graphics,photo editing 3. Web research,data collection 4. Email marketing,email handling 5. Affiliate marketing,CPA marketing,lead generation 6 .SEO,SMM,backlinks,link building 7. Web development,wordpress 8. Online classified sites ad posting,craigslist,backpage,ebay 9. Amazon,ebay listing services 10.Online business consultation ........... ....... .... .. etc

    $5.56 /hr
    12 hours
  9. Suppe Rizi

    Suppe Rizi

    Data Entry Specialist, Web-Resercher, Ad Placement Specialist

    Pakistan - Tests: 4 - Portfolio: 2

    Looking for a job that can support my financial needs and that my knowledge in web research, data entry or any other related task in computers be applied in order to give better satisfaction to client's fulfillment with my done work by making it to be a profit and not a hassle on their company. Giving also an enhancement of what I've learned in my education and previous work related experience just to be a successful person. Providing my full time commitment to client's need and perform the job well to make it better and perfect freelance contractor.

    $3.33 /hr
    563 hours
  10. Kristina Mendoza

    Kristina Mendoza


    Philippines - Tests: 7

    I work in the BPO industry for more than 7 years. I worked as a customer service agent (Airline and Retail Banking accounts). I got promoted and worked as a QA for 2 years. I then worked as a Communications Coach for tech support agents (Cable Internet account) and this is for 1.5 years. I was then employed by another BPO company and worked as Customer Satisfaction Analyst (Life Insurance account). I taught English to Koreans (virtual) and currently a Trainer.

    $7.00 /hr
    63 hours