Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

Last updated: May 1, 2015
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  1. Raymond M.

    Raymond M. Agency Contractor

    First-rate Business Services and Projects Coordinator

    Philippines - Last active: 12/17/2014 - Tests: 10 - Portfolio: 5

    I enjoy resolving problems, taking on challenges(up to a certain extent), and being a part of the business growth factor. If you are looking for the person that puts fires and improves service levels, then I would like to work with you.

    Associated with: Simplified Agency

    $6.00 /hr
    3,575 hours
  2. Donnisha Stevenson

    Customer Service,Chat support,Sales Rep.

    United States - Last active: 3 months ago - Tests: 4

    I want to work where i don't feel limited in my skills since for 5 yrs i worked in retail,customer service,and sales.I enjoy working for a business that is motivating and that are their own boss. I like to deliver exceptional customer care to individuals that trusts the commitment and values of a company, while having an opportunity for growth in the job field. Skills in: MS Word, Excel, Power Point, Internet, Email, Sales, Customer Service, Retail, and Chat

    $9.00 /hr
    8 hours
  3. Eric Bouchard

    Green Minded Creations

    United States - Last active: 05/02/2014 - Tests: 1

    I have a BA in Environmental Studies with a Minor in Writing. I have carried out a multitude of research and writing projects that span many disciplines and writing styles (ie creative, scientific, technical, educational and persuasive). One research project in particular, spanned a year and resulted in a Conference Paper presentation and Scholarly Journal Article. Some of my writings can be seen below. PUBLICATIONS & RELATED EXPERIENCE: 15th Annual Adirondack Research Consortium, Lake Placid, NY. May 21-22, 2008. “A CCC Inspired Program: Guiding the Adirondacks through an Economic Crisis.” As the sole undergraduate conference presenter this research piece was formally presented to environmental educators, professionals and local officials. (Peer-Reviewed Journal) Peer-Reviewed Commentary: A New Deal for the Adirondacks: An Adirondack CCC Modeled Program. E. Bouchard. Adirondack Journal of Environmental Studies. Summer 2008. Pgs 6-9 SUNY Potsdam That First Fulltime Job: Environmental Studies in the Adirondacks Newsletter; September 2010 *Along the same line, I was asked to make a presentation to current Environmental Studies Students regarding my education at SUNY Potsdam and the experiences I have engaged in since graduation. VT State Parks: “Luna”cy at Smugglers’ Notch, Vermont State Parks, Eric Bouchard, June 7, 2010, Rain Droplet, Vermont State Parks, Eric Bouchard, October 21, 2010, Exploring Vermont State Parks with a Fun “gi”, Vermont State Parks, Eric Bouchard, August 23, 2011; Leaves of Brilliance and Pain, Vermont State Parks, Eric Bouchard, May 22, 2012, Off The Beaten Path: Programming Returns to Maidstone, Vermont State Parks, Eric Bouchard, July 14, 2012, Notes from Maidstone: Events from the Weekend July 21-22, Vermont State Parks, Eric Bouchard, July 28, 2012, Maidstone State Park for the Win: Park Olympics and More, Vermont State Parks, Eric Bouchard, August 13, 2012, Welcome to Maidstone: Just a Stone’s Throw Away from the Middle of Nowhere, Vermont State Parks, Eric Bouchard, August 21, 2012, The Curtain Falls at Maidstone State Park, Vermont State Parks, Eric Bouchard, September 15, 2012, Greening Up Brighton State Park, Vermont State Parks, Eric Bouchard, May 6, 2013, Meeting Turned Feast at Brighton State Park, Vermont State Parks, Eric Bouchard, May 17, 2013, 4-H, Don Eagle and Maybe a Record Red Pine at Brighton State Park, Vermont State Parks, Eric Bouchard, June 11, 2013, Our Maintenance Techs: The Unsung Heroes of Vermont State Parks, Vermont State Parks, Eric Bouchard, September 13. 2013, Otsego County Conservation Association (OCCA): Chapter 6: Potential Environmental Impacts: I was subcontracted to comment on one of the NYS SGEIS chapters pertaining to the proposed Marcellus Shale project along the Southern Tier of NYS. After my proposal was accepted I spent nearly 40 hrs analyzing the chapter (300+ pgs) and also researching and commenting on it. The comments were then submitted, utilized and compiled in the OCCA’s complete proposal recommendation submission. Odesk and Elance: Contracted to: • Write 6 blog articles relating to ways individuals can live more sustainably. • Write on behalf of an engineering firm discussing what they offer in terms of environmentally friendly property improvement services and why they are important. I have a knack for utilizing the written word to inform, educate and attract many audiences. That being the case, I am offering my unique set of skills and services to help both individuals and organizations to advance their missions. I believe that I would be very useful in the creation of mailings, newsletters, marketing techniques, slogans, product and/or service descriptions or editing.

    $16.67 /hr
    7 hours
  4. Chauntaye F.

    Chauntaye F. Agency Contractor

    Professional Writer/Transcriptionist & Voice Actress

    United States - Last active: 3 months ago - Tests: 4

    I am a professional writer and transcriptionist who takes pride in utilizing my 10 + years of strong business creativity, writing skills, and observational efficiency. I also love having the opportunity to expand my knowledge in all aspects of life, professionally and personally.

    Associated with: J-Vonnay Personnel, LLC Agency

    $20.00 /hr
    5 hours
  5. Matthew Stitt


    United States - Last active: 11/28/2009 - Tests: 3

    Over the past 10 years I have developed several skills. I received an Associates in Computer Information Systems and honed other skills such as: Photoshop, Visual Basic, HTML Web design and Writing. I am looking to develop into a multi-faceted computer user able to master several skills.

    $15.56 /hr
    5 hours
  6. Jonathan Jones

    Jonathan Jones

    Voice Over Talent / Sound Designer

    United States - Last active: 3 days ago - Tests: 4 - Portfolio: 3

    **PLEASE REFER TO MY PRICE RATES BELOW. IGNORE THE PROFILE RATE. **FIXED PRICES ONLY. I DO NOT WORK HOURLY. Listen to ALL of my Demos here in the link below: Jonathan is a very diverse Voice Over Talent, with years of experience as a professional Actor and Performer in Orlando, Florida. He works out of his home studio as a sound designer as well, and provides high quality audio. His specialties are Animated Characters & Cartoons, but also provides voices for narrations, video games, audiobooks, and commercials. Check out his demos below and have a listen! Jonathan grew up in North Carolina with a big passion for playing video games and watching cartoons and animated movies. That passion grew and blossomed into the desire to perform and bring characters to life as an actor. He has worked as a costume and mascot performer for Theme Parks and various clients in and around Orlando, Florida for about 6 years, that experience evolved into a Voice Acting Career. --------------------------------------------------------------------------------- WORKING CONDITIONS & PAYMENT PLANS When I work with you, YOU (as my client) are first priority. We will not stop until the VO comes out right. Taking that into consideration, I do not charge for revisions. I am a full time voice actor, so that means I am always reliable, available, and able to give you a quick turn-around on a project unless I inform you otherwise (ie vacation or out of the studio). When you pay for me, you aren't only paying for the use of my equipment, but my reliability and work ethic, able to give you what you need provided I am the voice you're looking for. For the most part I work according to professional NON-UNION prices when it comes to Voice Over work for which you can see in the rate sheet below. But if you are just starting out, don't be afraid to let me know you are on a budget! Be very clear that you are on a budget and we can work something out. I can not stress it more, do not be afraid to speak to me! But I DO ask that you do not try and rip me off. It is my job to work fairly and by industry standard VO payment plans first and foremost. If you want professional work and a good dependable talent, you have to pay the price for that quality. RATE SHEET GUIDE: For all other questions, inquiries, just contact me directly!

    $3.00 /hr
    13 hours
  7. Kris joy A.

    Kris joy A.

    Data Entry Specialist / Filipino Translator / Web Researcher / Encoder

    Philippines - Last active: 3 days ago - Tests: 9 - Portfolio: 6

    Thank you for viewing my profile! I am a newbie in this kind of business however i am very much knowledgeable in management and administration. With over 4 years of experience as Administrative Officer in the Army, I am capable of accomplishing given tasks/jobs with the best of my abilities. I specialize in delivering quality services with respect for high expectations and especially deadlines. I was trained (in the army) to not rest until a task is fully accomplished. I can provide you with excellent finished products as well as detailed and/or creative writing, editing, data entry, etc.. I may only have semi-formal trainings but my capability is developed as I am exposed to more and more opportunities here at odesk. I may not be very experienced in this field but I am willing to know more and to become better in my chosen niche. I will bring value to your business and help solve your administrative issues as best I can.

    $3.33 /hr
    35 hours