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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Philip peter R.

Philip peter R.

Customer Support, Email Handling, Zendesk Suppport

Philippines - Tests: 10 - Portfolio: 1

I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

Groups: Pro Customer Service

96% Job Success
$7.78 /hr
8,019 hours

Donna Y.

Donna Y.

Admin/Virtual/Personal Assistant, Data Entry, PowerPoint, Blogger, SEO

Philippines - Tests: 13 - Portfolio: 22

I am a seasoned contractor on Odesk who has had a good track record. I'm a personal assistant but I also do data entry, web research, and PowerPoint presentations. Previously worked as a Personal Assistant for a California-based law firm wherein I was able to hone my skills by performing multiple tasks, my goal is to deliver what the client wants. Ad when it comes to quality of work, I'm one of the best.

100% Job Success
$8.89 /hr
5,264 hours

Venus Sofia

Venus Sofia

Customer Service Specialist - Your Versatile Employee

Philippines - Tests: 15 - Portfolio: 3

> oDesk ID verified > Dedicated individual- reputation for consistently going beyond what is required > Resourceful in completing projects- ability to multi-task effectively > Superior verbal and written communication skills > Demonstrated aptitude for developing new skills > Proven record of reliability and responsibility > Strong analytical skills- easily assesses condition and implements appropriate intervention >Committed to becoming an asset of every agency one is affiliated with > Recognized for excellent teaching and coaching abilities > Relates well with people from a variety of cultures and socio-economic conditions > Possess special sensitivity to meeting diverse needs in varied situation

97% Job Success
$10.00 /hr
11,472 hours

Elyceos G.

Elyceos G.

Customer Support/Virtual Assistant/Graphic Design/Web Development

Philippines - Tests: 10 - Portfolio: 15

I am a multi-skilled person seeking a fulfilling position in an industry that offers growth opportunities and allows me to utilize the skills I have obtained from trainings and work experiences. My skills set (not in order) : 1. Excellent customer service skills 2. PC system troubleshooting (Windows XP, Vista, 7, 8--remote access) 3. Drivers/software errors troubleshooting (remote access) 4. Malware removal/PC Tune-up (remote access) 5. Home/small office network setup (remote access) 6. Photo manipulation and enhancement 7. Graphic designing 8. Web Development 9. HTML, CSS, PHP 10. Telemarketing, phone, e-mail, chat support 10. Proficiency in MS Office Applications 11. Audio/Video Editing 12. Music Production

100% Job Success
$7.00 /hr
4,017 hours

Carmi Arguelles

Carmi Arguelles

Photoshop Editor | Customer Support | Lightroom | Technical Specialist

Philippines - Tests: 5 - Portfolio: 4

I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

90% Job Success
$5.56 /hr
1,332 hours

Georgine Irish Arroco Arban

Georgine Irish Arroco Arban

Appointment Setter

Philippines - Tests: 4

• Experience in Appointment Setting • Knowledge on CallFire • Hardworking and organized • Excellent in interpersonal and communication skills • Flexible • Can work with a team • Has leadership skills and is self-motivated • 6 years in customer service • Willing to learn • Innovative Outside of work, I also choregraph basic dance lessons, I also am being invited at times to host parties (emcee) and mostly I spend time with my family at home, watching movies and playing with our daughter.

Groups: Pro Customer Service

93% Job Success
$7.78 /hr
1,059 hours

Paolo A.

Paolo A.

Graphic Designer / Content Writer

Philippines - Tests: 17 - Portfolio: 6

I work fast without compromise to quality. 8 years combined experience in Graphic Design and Content Writing. 5 years combined experience in Technical Support and Customer Service. Skilled with relevant experience in: Advertising, Public Relations, Creative Writing, Proofreading and Editing Currently interested in: Music, Voice Acting, JavaScript, PHP and SQL Programming. Finished Bachelor's Degree in Communications Major in Advertising.

100% Job Success
$6.67 /hr
3,092 hours

Laurice Lapiz

Laurice Lapiz

Experienced CSR and Real Estate Virtual Assistant

Philippines - Tests: 4 - Portfolio: 1

To provide all my clients through skillful, dedicated full-time professional service, the highest quality of Customer service and Real Estate Virtual Assistant in every aspect of my work to earn trust! I am aware of deadlines, quality of the work and time management. I am also looking to find a full time and a long term online job. I am been into Virtual Assisting for 3 years outside oDesk and Elance. I've also worked as a Data Entry Specialist. My expertise includes the following but not limited to; -Customer Service Representative -Chat Support -Email Response Handling -Real Estate -Social Media Marketing ( SMM) - Appointment setting and scheduling through email and phone - Calling clients on behalf of the company -Email marketing representative -Internet research -Blog Posting - blogs are written by my employer and I upload them to different sites with designs. -MailChimp, Constant Contact, Realty Juggler. -Data Entry. I am available for 40 hours a week, Mondays through Fridays, flexible to work on weekends, at any given timezone. I have a personal computer at home and a reliable broadband internet connection. I am very available on Skype.

97% Job Success
$4.00 /hr
2,218 hours

Florante V.

Florante V. Agency Contractor

Podcast Editor

Philippines - Tests: 6 - Portfolio: 8

WHAT I DO: I specialize in project management, podcast production, audio editing, Wordpress, ecommerce site maintenance, and social media promotion. WHAT CAN YOU EXPECT: After over 10000 hours on oDesk, my commitment remains the same, that is, to provide every client and every project with a WOW experience by delivering on time and up to standards. WHAT DO YOU PAY FOR: You pay for quality service with a proven track record and a peace of mind that your project will be accomplished. Don't just take my word for it, check out client feedback or visit my website to see some of the works I have recently completed.

Associated with: Azarel Media Services

94% Job Success
$22.22 /hr
11,492 hours

AM Siddiquie

AM Siddiquie Agency Contractor

DEAR, Xero, Excel, Data Collection, Accounts, Access & Word Expert

Pakistan - Tests: 12 - Portfolio: 30

I am here to provide Quality Services and earn good relationship with employers and other team members. I have experience in following type of tasks with multitasking approach & reporting know how 1. Bookkeeping / Accounting on Xero, DEAR Inventory, QuickBooks online, Sage Accounting, Peachtree, Bigredcloud, Excel, Access & other Cloud Accounting Applications 2. Web data scraping using VBA & other tools, Data Collection, Data Entry, manipulation, sorting & Analysis, Web Research Work 3. PDF conversion to Excel, Word, Database or text and PDF Editing 4. Customer Support (via Live Chat & Email) & Email Response Handling using Outlook 5. MS Excel template / Spreadsheet (including Advance Excel Functions, Forms, Power Pivot, Charts, Macros & VBA) 6. MS Word template / Document automation (including Forms, eBooks, Mail merge, Macros & VBA), DEAR Inventory & Xero Templates Customization 7. MS Access database designing & database management 8. MS PowerPoint Presentation designing with animation & transition effects 9. Google Spreadsheets & Google Docs 10. Product listing, Store Management & order processing on Amazon,,, eBay, Magento, Prestashop, WordPress, Drupal, Joomla, Moodle & other eCommerce platforms 11. Easy & fast communication via Skype, Viber, Whatsapp, Google Talk & Email & Team meeting arrangements 12. Article Writing, WordPress posts and Blog posts 13. Facebook / LinkedIn / Twitter Page Admin profile Management

Associated with: Excel & Access Solutions

100% Job Success
$5.56 /hr
2,264 hours