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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Egor Sazanovich

Egor Sazanovich

PHP+ Developer

Belarus - Tests: 6 - Portfolio: 9

I have been working as a web developer since 2006. Activities included website design, development of e-commerce sites, content management systems, CRM systems, enterprise resource planning systems. Working closely with customers to provide complete internet solutions. I specialise in e-commerce solutions optimised for search engines. My programming skills include PHP(pure and CodeIgniter), MySQL, JavaScript, HTML, CSS. I also work with popular content management systems and wrote my own CMS engine. Experience 03 / 2013 - Present PHP Developer Self-employed, freelancing Built a financial CRM system for a group of investors. Tasks: support and implementation of new features. Webcom Media 09 / 2011 - 03 / 2013 PHP Developer — Maintained an internal CRM / ERP system — Optimized its interface and backend — Developed social networking applications for a number of companies — Built modules for client systems (+modules for sales managers, copyright department, SEO analysts, meeting room schedule module, datacharts) Reactive.By 11 / 2008 - 08 / 2011 Lead PHP Developer — Refactored the company’s own CMS — Developed more than 70 sites and web systems — Managed the development department (6 people) — Consulted clients — Took part in writing technical documentation for different products — Wrote the company’s own CRM system from scratch — Modified the company’s existing bugtracking system Twinslash 02 / 2007 - 10 / 2008 PHP Developer / HTML Coder — Took part in the overall development of online stores for US customers — Developed layouts for e-stores

$55.56 /hr
0 hours

Gyanendra Kumar

Gyanendra Kumar

PMP, Six Sigma Green Belt

India - Tests: 2 - Portfolio: 2

Certified Project Manager (PMP) with over seven years of experience and progressive leadership in one of the largest IT firm in India. Full exposure to both the Public and Private sectors including IT, Telecom, Banking, Finance, Government & Defense. I write technical proposal, project implementation plan, business plan, market strategy, whitepapers and related articles. Six Sigma Green Belt with proficient in Agile, Earned Value Management, Capital Planning, CPIC, Strategic Planning, Budget Analysis, and Risk Assessment. Expert in Enterprise Managed Services, Cloud Infrastructure, IT Security & RFID implementation. Additionally certified as Lead Implementer for ISO 9001:2008, AS9100:2009 and ISO/IEC 27001:2005 as well as certified lead auditor for ISO 14001 and ISMS consultant. ########################My Offerings:########################### RFP & PROPOSALS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * RFP/ RFI/ EoI preparation * RFP / RFI / EoI Response preparation * Consultancy to Banking, Finance, Government & Defense Sectors * Commercials & Budgeting * Grant Writing Proposals * Business Planning * Technical Writing PROJECT MANAGEMENT (Banking/ Finance/ Telecom/ Govt./ Defense) ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Team Building with JD preparation * Technical Interviews for Recruitment * High-level/ Low-level Designs * Budgeting * Planning/ tracking/ dashboards preparation * Team reviews CONSULTANCY ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * ISO implementation * Industrial Management Practices * IT Security Policies * Business Process Standardization * NMS/EMS tools stack of IBM / HP / BMC * Transaction Monitoring Middlewares * ERP/CRM Consultancy ERP-CRM-ACCOUNTING PLATFORMS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * OpenERP * Adempiere * Openbravo * SugarCRM * SalesForce * ZOHO * Tally * GnuCash * Quickbooks BRANDING & ADVERTISING ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Product Marketing * Powerpoint Presentations & Demo * Advertising Campaigns * Marketing Videos using camtasia * Technical Writing * Datasheets preparation * Market Research * Product Reviews * Article Writing * Blogs & SEO

77% Job Success
$38.89 /hr
440 hours

Gweendalyn Lachica

Gweendalyn Lachica

Data Entry Professional | WordPress Expert | Editor/Proofreader

Philippines - Tests: 4 - Portfolio: 5

My Role: Data Entry Professional - accuracy in details with fast turn-around time. WordPress Expert – WP installation, plugins installation, content management, pages creation, template modification, basic SEO, and website updates. Editor/Proofreader - correct spelling, grammar, punctuation mark placement, and sentence construction. Creative/Technical Writer - article, blog, essay, feature, web content, etc. with wide range of vocabulary. Image Editor - re-size, crop, color enhance, etc. with Adobe Photoshop. FTP Specialist - website setup/update. Honest and reliable. My Goal: To provide competitive and excellent service at reasonable cost.

Groups: BoonEx, PHPFox

98% Job Success
$8.00 /hr
4,238 hours

Nur-e-elahi Shonchoy

Nur-e-elahi Shonchoy

Expert Web Developer, Designer, LAMP Server Administrator, SEO

Bangladesh - Tests: 10 - Portfolio: 24

A fast, accurate, and reliable worker. I meet deadlines. My name is Shonchoy. I'm a EEE graduate, and a professional web developer and designer from the Bangladesh. Why should you hire me? - Well versed in HTML, PHP, CSS, OOP and MySQL. - Developed numerous sites, blogs and banners for international clients. - Iam workaholic. - Iam available for live communication on Skype and Google Talk. - I let the client decide how to much to pay depending on the satisfaction. - I go the extra mile and add that extra feature to satisfy the client. - It takes me less time to complete the work than the client takes to respond. I can do lot of things but my specialties are: - Dynamic/static and content rich websites - Banner/Logo designs - Domain/host/site/script transfers - DNS, Mail Servers etc configuration - Trouble shooting (CMS/sites/scripts) - Technical support on hosting and tutorials (i.e Bluehost, Dreamhost, Webhostingpad, JustHost, Hostmonster etc)

100% Job Success
$6.67 /hr
291 hours

Mary Buffum

Mary Buffum

Digital and Print Marketing Professional

United States - Tests: 2 - Portfolio: 8

I offer low cost, efficient B2B and B2C marketing solutions specifically designed to help small to mid-size businesses increase sales and improve sales quality, both in less time with less effort, at an affordable cost. My areas of expertise are: Strategic Marketing Planning, forcasting, and budgeting. Product Positioning Product launches and maintenance. Web | Email Analytics Metrics for measuring results. Content Marketing Web, SEO, PPC, and social media. Digital Marketing Email campaigns and online promotions. B2B Lead Generation Industry specific list development. Web | Graphic Design Responsive HTML5 + CSS3 compliant. Media Relations Press release and editorials. Marketing Collaterals Brochures, catalogs and print services. Advertisments Online and traditional. Exhibit Design Conceptual to manifestation. Tradeshow Management Pre, onsite, and post management.

81% Job Success
$44.44 /hr
60 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,103 hours

Anindya D.

Anindya D.

Website and CRM development

India - Tests: 2

To give customer satisfaction by quality work

$11.11 /hr
28 hours

Medardo jr. R.

Medardo jr. R.

Web Developer - Experienced in: Wordpress, Creative Design, CRM

Philippines - Tests: 4 - Portfolio: 39

Over the years , I have worked on several website projects on one of the leading platform in the web (wordpress). I am proficient in HTML, CSS, Photoshop and Illustrator and experienced in CRM tool such as Infusionsoft, ActiveCampaign, Mailchimp and Ontraport. I am able to build complete website from scratch using a custom theme and can also work with various pre-loaded theme such as elegant themes and envato themes. I am seeking opportunities to design and build any type of website or graphic from the ground up for you or your business.

89% Job Success
$8.89 /hr
0 hours

Mamunur H.

Mamunur H.

Zend Certified PHP fronend/backend developer, WP, Angular JS

Bangladesh - Tests: 8 - Portfolio: 15

Specialized in developing new and improving existing applications using the latest technologies, both in front end and back end since 2008. Satisfying client's needs is the main objective and I am doing that in cost-effective way. Available almost 18/7 for customer needs. Qualifications: PHP, Angularjs, ExtJS, JQuery, OOP, Yii, Laravel, Symfony, Zend Framework, Magento, Drupa, WP, MySQL/MSSQL Strong Knowledge of OOP(Object Oriented Programming) Strong knowledge in PHP, MySQL, HTML5, CSS3 Frameworks - Codeigniter, Yii, Zend Framework2, Symfony2, Laravel, Phalcon Ecommerce - Magento, Prestashop CSS Frameworks - 960 Grid System, Twitter Bootstrap, Jquery Mobile, YUI Pure Javascript Ajax Js Framework - Jquery, MooTools, AngularJS CMS - Joomla, Wordpress Ecommerce - Magento, Presta, opencart, OS Commerce Payment Gateway Security Management skill for web services and portals LAMP Development Linux administration/ Server setup/ Shell Scripting/ Server Security/ Cron Jobs Red5 Server Install and configure.

Groups: Crossrider

68% Job Success
$22.22 /hr
4,301 hours

Ethan Frounfelker

Ethan Frounfelker

CRM Consultant Engineer

United States - Tests: 5 - Portfolio: 4

CRM SOFTWARE SPECIALIST ENGINEER Documented success in CRM selection, implementation, development, and project management. 5 Years of proven expertise in CRM selection, configuration, implementation and administration. Senior engineering and sales professional with real-world field and business operations experience. Possess big-picture vision, leadership, and tenacity to recommend and provide customer solutions and manage projects from beginning to end. Also versed in database organization, development, and maintenance. Triggers increased market share and accelerates revenue growth. Highly motivated to outperform the competition; consistently sets and achieves personal goals above corporate expectations. Dynamic and diversified engineer skilled at providing software tools that exceed customer and company requirements. CORE COMPETENCIES CRM Selection CRM Implementation CRM Consulting Business Systems Improvement CRM Development Project Management CRM Database Maintenance Process Documentation Creation Customer Support IT/IS Management Sales Development Life Cycle Business-to-Business Sales Microsoft Office Proficiency Zoho CRM Zoho Creator Zoho Sites Zoho Support Zoho Survey Zoho Live Desk Zoho Campaigns SugarCRM Batchbook Zapier Nutshell CRM Zoho CRM Offline

98% Job Success
$66.67 /hr
1,589 hours