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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 10 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  2. Kim Rey Nochefranca

    Kim Rey Nochefranca

    Data Entry Specialist, Technical Support Representative

    Philippines - Last active: 1 month ago - Tests: 5

    In 2006, I was Parts manager for a company that catered the vehicles of the Afghan Police Department. I was involved in a lot of data entry jobs. I am quiet fluent in english, verbally and in writing. I'm also very skilled with computer hardware and quiet a bit on software like word processing. I'm really very interested on having an online job because this would be my first time in doing this. My currently self-employed as an IT Technician but I'm eager to work on an online job as well. I am a workaholic, I see to it the job is done well and on time.

    $3.33 /hr
    0 hours
    5.00
  3. Reda Bouaamri

    Reda Bouaamri

    QA Software Engineer French, Spanish and English. Project Management.

    Morocco - Last active: 18 hours ago - Tests: 11 - Portfolio: 1

    I have a Bachelor degree in Science Management from the IIHEM "International Institute for Higher Education In Morocco". I am fluent in French, English and Spanish (Selectividad obtained and 3 years of civil engineering accomplished in Madrid Spain). I am also specialized in the following areas: - Customer Support Level 1 and Level 2 in the above languages I master. - I implement ITIL techniques in my customer service duties - Quality assurance (Writing test cases, executing tests and Reporting bugs) - Project Management (websites creation) - French / English Translation. - Administering ZenCart - Administering Wordpress - Administering Windows - Customer Support. - Social Media Marketing (Facebook, Twitter, Linkedin) - Data Entry and Web Research. - Keyword research and Analysis. Satisfying customer and providing quality work while respecting time and deadlines are my main concerns. Those are my main work and projects I have done in the past 10 years: -> Technical Support Consultant - DEVOTEAM GROUP (SSII) • Give solutions to different issues using ITSM to different customers (British Petroleum, Atos, Fujitsu...etc) • Analyze and solve complex incidents • Explore all the possibilities to solve the errors, look for the necessary information from DEVOTEAM’s R&D • Consult the R&D, production, quality, marketing, sales then collect all the information to improve the product quality and customer satisfaction. -> Technical Support Consultant - Percall development (SSII) • Provide assistance to PTC Worldwide customers • Install ERP's products (PDMLink, ProductPoint, Pro / Engineer) -> SOFTWARE TEST MANAGER. DEVOTEAM GROUP (SSII)  Projects: Parad / HR IT / Karma • Establish and review the test strategy of the project • Management of the functional tests. • Estimating the costs and scheduling the tests • Conduct the test project • Manage the budget and the schedule • Monitor, control, implementation and run the tests • Organize and conduct the project reviews then determine whether the objectives have been achieved • Assess the quality of the product and close the test operations • Team Manager: respecting the commitments (cost, time, quality) • Coordinate relations with stakeholders • Design strategies and test documents using Excel, Quality Center and QTP • Scheduling the batch’s processing and scheduling the Scenarios. • Control the functional tests. • Scheduling & respecting the commitments (Deadline and workload) • Bugs Synthesis, Reporting then giving the “Go” for the production to start. • Creating test cases (TTRM) steps (DTC) and execution of tests. • Establishment and reporting the progress (Excel, MS Project) I am actually working in Upwork as a Client Service associate with Digimac USA, so I am in charge of looking for any infringements in the web using some Digimarc tools and doing also some web research. I have more than 6000 hours working with customers in Upwork and a very good feedback.

    $11.11 /hr
    6,541 hours
    5.00
  4. Carmi Arguelles

    Carmi Arguelles

    Photoshop Expert | Customer Support | Lightroom | Technical Specialist

    Philippines - Last active: 18 hours ago - Tests: 5 - Portfolio: 50

    I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

    $5.56 /hr
    1,291 hours
    4.98
  5. Sajaad M.

    Sajaad M.

    IT & Customer Service Professional/Web Developer

    Sri Lanka - Last active: 4 days ago - Tests: 6 - Portfolio: 6

    I am a highly motivated and confident individual who enjoys facing challenging situations. Over last 5 years I have experience in Customer Service,Technical support services and Web development. I am seeking opportunities to build websites,provide customer support and technical support for you or your business. SKILLS SUMMARY ■ Possess good Public Relation and Presentation Skills. ■ Web development and administration.(Wordpress,HTMl/PHP,CSS) ■ Network and System Administration support, telecommunications support, customer assistance support, and coordination ■ Retains good skills in computer hardware maintenance and repairs. ■ Creative problem-solver. ■ High level of HR skills with Ad-hoc decision making ability. ■ Rigorous, quality-conscious contributor with solid analytical thinking and writing skills. ■ Fast learner and an energetic team player. ■ Fluent in English, Sinhala and Tamil languages. TECHNICAL EXPERTISE  Platforms: Microsoft Windows NT/2000/2003/2008, Windows 7/8, Domain Controllers, Active Directory, Group Policies, Linux and Mac OS X  Networking: LAN / WAN Administration TCP/IP, Telnet, VPN, Wireless, DNS, DHCP and Cabling, CCTV installation and configuration  Languages: PHP, MS SQL, Oracle PL/SQL, HTML, DHTML, JavaScript, VB Script  Hardware: Routers, Switches, Laptops, Network Cards, Printers, Memory and VoIP Phone Systems  Tools: Bomgar, LogMeIn Rescue, VMware (Workstation, Fusion), VPN, Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, Project, Access) Adobe Photoshop, Virus- Removal, Backup and Disaster Recovery tools, ASPECT (Contact Centre Management tool)

    $5.00 /hr
    108 hours
    4.88
  6. Rebecca B.

    Rebecca B.

    Dedicated and talented Virtual/Personal Assistant

    United States - Last active: 29 days ago - Tests: 6

    Hi there, and thanks for checking out my profile! Over the past 5 years, I have dedicated myself to being a passionate, goal oriented, hardworking, meticulous, and caring personal assistant. I pride myself on my diverse skill set, my ability to take on and complete assignments efficiently, meet deadlines, and offer excellent customer/client service. My strong communication and creativity, combined with my extensive knowledge in working with and using the internet, computers and computer programs (word, excel, etc.), as well as design programs such as Adobe Suite (which includes Photoshop, InDesign, Illustrator, etc.) allow me to find and apply the most effective methods to streamline every project I work on, and offer my clients the very best service suited to their individual needs. I am friendly, positive, self-motivated, flexible, and perhaps most importantly, I genuinely care about people. I want you to meet your goals as much as I want to meet mine, and I never fail to put all that I have into every project. I always go the extra mile with sincerity, and I think that is what has been the most invaluable for my clients. With the experience I have, I would love the opportunity to make a difference in someone's life by furthering their success as I work to progress mine. I hope to find the perfect fit with a client in the Virtual Assistance, Graphic Design and/or Customer Service field that will be able to fully utilize my skill set as well as nurture it as I continue to assist them, so that we can continue to grow and improve together.

    $10.00 /hr
    151 hours
    4.93
  7. Tim Macfarlane

    Tim Macfarlane

    Multi-talented Voice Actor

    Canada - Last active: 22 days ago - Tests: 6 - Portfolio: 4

    I am a talented voice actor who is capable of providing both professional, articulate voice-over work for the corporate world, as well as a great variety of character/celebrity voices suitable for games, cartoons, and so forth. You can view my profile on voices.com and listen to my multiple demos here: https://www.voices.com/people/tmacfarlane#demos I have served in a great variety of customer-service roles which have allowed me to develop excellent communication and clarity in dealing with clients, as well as the computer/technological skills needed for providing completed work in a timely fashion.

    $30.00 /hr
    42 hours
    4.98
  8. Nedzad Nukic

    Nedzad Nukic

    Data Entry Profesional

    Bosnia and Herzegovina - Last active: 18 hours ago - Tests: 5 - Portfolio: 1

    I have more than 10 years of experience in research [web, scientific databases, market], creative writing, translation, editing and data entry, good skills in all MS Office applications, Adobe Acrobat, Photoshop, InDesign, as well as Joomla CMS. I can work in the Data entry and editing field and web research. I type 55-60/wpm. Your satisfaction is my goal, message me to see how can i assist.

    $3.33 /hr
    2,829 hours
    5.00
  9. Kristo V.

    Kristo V.

    Presentation Designer / Customer Service Associate / Health Worker

    Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 2

    I make presentations according to the needs of my client. May it be for business, lectures/seminars, or for children's class. Challenging projects captures my interest. These kind of jobs keeps me learning new things. I'm a certified AutoCAD mechanical draftsman. Speed and accuracy are my strengths for this skill. The more complex the drawing piece, the more I enjoy working.

    $11.11 /hr
    42 hours
    4.89
  10. Liz Chiodo

    Liz Chiodo

    Transcriptionist, Editor/Proofreader and CS Rep

    United States - Last active: 18 hours ago - Tests: 5 - Portfolio: 4

    I am a transcriber with a recent passion for the work. I pride myself on professionalism, accuracy, and my ability to meet or exceed deadlines. I have worked on a number of transcription projects with a variety of topics, accents, and final editing (with and without background noise, completely professional instructional videos and off-the-cuff recordings). I am flexible with my work time and willing to negotiate rate and deadlines to meet your needs. In general, I work on transcripts with intelligent verbatim and a standard format outlining speakers by name (if supplied) unless custom formatting and word-for-word transcription is requested. You won't see samples of my work in my portfolio because my clients trust me with their projects and their confidentiality. However, I am able to supply a few samples upon request and those which I do have are from clients who have given me permission to share. Since UpWork does not offer transcription tests, I am also happy to transcribe a short file (up to five minutes long) of your choosing to display my work. My excellent feedback and my experience on UpWork should provide you with some level of confidence that I am a professional freelancer and communication is the absolute key for me. Working online means communication is the most important thing because we can't sit down and catch up at the end of the week or walk by each others' office and check in here and there, so I value a great, open line of dialogue between myself and my client. My primary focus on UpWork has been transcription, but I am also available for editing and proofreading, general online customer service and voice over projects. I have educational and professional experience in all three of these fields. PLEASE NOTE: My profile lists me as living in the US. This is because my mailing address is a US Army Post Office box (just like any other PO box), but I am currently living in Germany with my husband who is in the Army. We are in the Berlin time zone. I am typically available for work Monday through Friday from 7:30 am through 6:00 pm Berlin time and most often I'm available later and on weekends.

    $10.50 /hr
    292 hours
    5.00