Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Crystal Brown

    Crystal Brown

    Fast, Efficient, Resourceful and Knowledgeable

    United States - Last active: 1 day ago - Tests: 2

    Pro-active, forward-thinking, and success driven business professional with 10+ years progressive experience. Up to date with modern administrative practices. Fast efficient, resourceful and knowledgable Offering advanced technical skills in Microsoft Office Suite and other applications/systems, high analytical thinking Providing quick turn around on projects and tasks. I possess excellent verbal and written communication skills and accustomed to working within budgets and meeting deadlines. An NDA is available upon request My impressive skillset includes: - Project Management | Copywriting - Writing | Proofreading | Editing - Time Management | Planning | Organization - Outstanding Verbal | Written communication skills I have also accrued 10 years of help desk experience related to interoffice troubleshooting

    $22.22 /hr
    188 hours
    4.75
  2. Iuliana A.

    Iuliana A.

    Translator subtitler transcriber writer researcher

    Romania - Last active: 1 day ago - Tests: 2

    Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was also involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative and project management experience.

    $15.00 /hr
    41 hours
    4.98
  3. Muhammad Amin

    Muhammad Amin

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 6 days ago - Tests: 3 - Portfolio: 2

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    $35.00 /hr
    231 hours
    5.00
  4. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 3 days ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,203 hours
    5.00
  5. Christopher S.

    Christopher S.

    Freelancer

    United Kingdom - Last active: 8 days ago - Tests: 5 - Portfolio: 4

    Seeking work in various areas including Audio Production, Audio Conversion and Engineering, Proofreading, Editing, Data Entry, Data Research, Web Research. PLEASE!!! I am NOT interested in CAPTCHA work, so if I apply for a job with you, please DO NOT send me a link to a CAPTCHA working website - because it will be reported!!!

    $20.00 /hr
    0 hours
    5.00
  6. Ali Saiyed

    Ali Saiyed

    Logo designer

    United States - Last active: 09/03/2014 - Tests: 5 - Portfolio: 1

    I have a basic web design knowledge using HTML5, CSS3, and Javascript. I have also used Wordpress to update websites. Also I'm an affordable Web and Graphic Artist who passionate in Creating designs of your expectations. Over the last few years in designing, Adobe products became my playground especially with Photoshop and Illustrator. I have developed experience and an exceptional skills in the field of Web/Graphic Design that make me able to accomplished numerous big and small projects successfully.

    $14.44 /hr
    4 hours
    5.00
  7. Vasily D.

    Vasily D.

    English-Russian translator / voice talent

    Russia - Last active: 1 month ago - Tests: 6 - Portfolio: 2

    Russian<>English translation/interpretation/localization. I'm a native speaker of Russian and I have a University degree in translation and over 10 years of experience. I have worked on various projects, both online and offline, which involved general translations from/into Russian, teaching languages, translating audio/video content, recording voice-overs, subtitling, live interpreting of private communications, negotiations and public addresses (both simultaneous and consecutive) My areas of expertise include: general IT, PC software and hardware, PC gaming, mobile devices, online poker, gambling, educational software, religion, spirituality and more. I'm also good at interpreting colloquial/informal speech and slang. I'd like to take part in interesting and challenging projects that would give me an opportunity to fully apply my skills.

    Groups: oTranslators

    $20.00 /hr
    113 hours
    4.69
  8. Macey Austin

    Macey Austin

    Professional VA, Admin, and Web Researcher

    United States - Last active: 24 days ago - Tests: 1 - Portfolio: 2

    I've worked as an Admin Assistant and Receptionist at a small Law Firm. My Main duties were Data-Entry, Invoicing, and answering multi- line phones. I am proficient in Time-Matters (Data-Entry software), Microsoft Office, Medicaid, Windows, meeting coordination and facilitation, Scanning and Archiving. Additionally, I am an experienced interior design and home furnishings industry related admin, social media marketer and Pinterest and Houzz manager.

    $17.22 /hr
    251 hours
    5.00
  9. Joan D. Garcia

    Joan D. Garcia

    Customer Service Representative Account Manager / Quality Analyst

    Philippines - Last active: 18 days ago - Tests: 7 - Portfolio: 4

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people. Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure. I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).

    $4.44 /hr
    1,194 hours
    5.00
  10. Jean Paul Paredes

    Jean Paul Paredes

    Phone Support,VA/PA,Data Entry,Email,Graphics Designer/Programer

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 14

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

    $5.56 /hr
    10,626 hours
    4.82