Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Judy Genandt

    Judy Genandt

    Creative Writer; Editor; PPT

    United States - Last active: 19 days ago - Portfolio: 3

    Author of four published books (romance genre) and numerous articles published at several writing websites; ghost writer at the Elance site for the past year; experienced in plotting story lines and describing character interactions, with a good mix of dialogue and narrative. Accustomed to working under a deadline. Interests and expertise in environmental causes, animal rights, and political issues; born and raised in farming community and currently working at a small church; life experiences include a long-term marriage, motherhood, grandmotherhood, and divorce.

    $16.00 /hr
    17 hours
    4.99
  2. Gerry C.

    Gerry C.

    Voice Talent

    United States - Last active: 4 days ago - Portfolio: 15

    I am the best Voice Over Artist in the business. I have a voice that is clear and pleasant to listen to. I do a very good impression of Don Lafontaine, may he rest in peace. ACCENTS: British (proper), British (Cockney), Irish, Bostonian, Texan, Australian, Arabic (Egyptian), Arabic (Moroccan), Mexican, Hindi, Russian. Impressions: Don LaFontaine, SEAN CONNERY, Arnold Schwarzenegger, Gary Busey, Sam Elliot, Dudley Moore, Alec Guinness, Mike Judge (Butthead), Mike Judge (Hank Hill/Mr. Anderson), Rodney Dangerfield, Ted Knight, Riley Martin, George Takei, Robert Shaw (Captain Quint from "JAWS". I am new to Elance, so please do not judge me by the lack of my completed jobs on this site. I assure you, I am the best voice artist you will ever hear.

    $65.00 /hr
    16 hours
    4.95
  3. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 8 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  4. Philip peter R.

    Philip peter R.

    Customer Support, Email Handling, Zendesk Suppport

    Philippines - Last active: 9 hours ago - Tests: 10 - Portfolio: 1

    I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

    Groups: Pro Customer Service

    $7.78 /hr
    7,336 hours
    4.51
  5. Donnisha S.

    Donnisha S.

    Customer Service,Chat support,Sales Rep.,Writer

    United States - Last active: 1 day ago - Tests: 5

    I want to work where i don't feel limited in my skills since for 5 yrs i worked in retail,customer service,and sales.I enjoy working for a business that is motivating and that are their own boss.I a joy in writing articles for a website about babies,fashion,and health. I like to deliver exceptional customer care to individuals that trusts the commitment and values of a company, while having an opportunity for growth in the job field. Skills in: MS Word, Excel, Power Point,Article/Blog Writing ,Internet, Email, Sales, Customer Service, Retail, and Chat

    $9.00 /hr
    11 hours
    5.00
  6. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 1 month ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  7. Nick A.

    Nick A. Agency Contractor

    Virtual Assistant, SEO

    Philippines - Last active: 1 month ago - Tests: 2 - Portfolio: 1

    Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. I’m a full time freelancer who works to a state of perfection to achieve my buyer’s trust and satisfaction. Dedication to work with accuracy is an asset in me which can be beneficial to any employer. oDesk is a platform for me to utilize my skills to the best for mutual benefit and to attain success.

    Associated with: Paramount Telemarketers Manila, Globex911

    $5.56 /hr
    196 hours
    5.00
  8. Iris Soft

    Iris Soft

    The harder I work, the luckier I get.

    India - Last active: 2 days ago - Portfolio: 1

    Hello World :-) My name is Sandeep and I have set up an elance account to earn Extra money for me and for my family and help you lighten your work load and meet your personal deadlines. As a professional I understand that business requires projects to come in on-time and ideally under budget. With that said, I can guarantee you my three A's...affordable rates, attention to detail, and an above average level of service. I understand that you are the client and I work for you! As a result, you will have my full attention and dedication to your project and my prompt communication. If you are looking for someone with a sunshiny spirit that will help make your life just a little bit easier, please do not hesitate to choose me :-) My focus is Research, Recruitment, Resourcing, Data Entry, Fill-able PDF Form Creation, Product / Description Uploading in CRM sites, Web Development, Web Designing, Photo Editing using Photoshop, Bulk Emailing, customer service, and admin related funct

    $5.00 /hr
    1,292 hours
    4.56
  9. Kelly King

    Kelly King

    Graphic Designer, Print Mgr w/ BFA in Advertising

    United States - Last active: 28 days ago - Portfolio: 47

    Kelly King is an accomplished freelancer and Advertsing Design Specialist at Gossett Printing, Inc. She combines a deep background in print production with expertise in Visual Art. She is a seasoned professional with extensive experience in Multimedia Marketing and Content Writing and thrives on driving small business growth. • Flexible Hours • Fast Turnaround Let me help your business prosper with digital media solutions!

    $22.00 /hr
    14 hours
    4.95
  10. John S.

    John S.

    Game Design, Toy Design, Art Direction

    United States - Last active: 5 days ago - Portfolio: 46

    **Please note that hourly rate is an estimated base number and differs from job to job** An innovative designer and accomplished visual stylist, John has made significant creative contributions over the last 11 years to numerous companies including Gemmy Industries, Mezco Toyz, and DC Comics - DC Direct. John's creative and production skills John has played an integral role in the creation and ideation of award-winning collectible product lines and consumer goods. Adept at executing authentic programs for global brands such as Batman, Green Lantern, Family Guy, South Park and God of War; it is in originating new properties and concepts that he excels. From his work in designing inflatable holiday "Airblowns" to the product he originated for kids at DC Comics, Blammoids, John has demonstrated the ability to appeal effectively to parents and young kids alike.

    $33.33 /hr
    50 hours
    4.83