Phone, Emails & Chat Customer Support Expert
OH - Outsourcing Helpers''. Indo-American-Filipino Data & Call Center.
Management - Aasma Sayyed & Donald Keith
Home Offices - Sunnyvale, California
Centers - Mumbai, India
- Manila, Philippines
1. Data Entry
2. Phone; Chat & E-Mail based Customer Support
3. Voice Over Services, of very high and of British & American standards
Email: - Donald@outsourcinghelpers.com
Cell : +1 (760) 502-6280
+1 (305) 767-1889
Voice Recordings: Male & Female - Agents
Simmone : http://vocaroo.com/i/s0ZfM5iGwf7B
Kajal : http://vocaroo.com/i/s10o3Htkl6iy
Below are the domains we have a good experience in, as we have teams working on these projects:
1. E-Commerce (US, UK & India)
2. Real Estate (US & India)
3. Tourism (US & India)
4. IT & ITES (US & UK)
5. Mortgage (US)
6. Marketing SEO & SMM (US, UK & India)
1. Strong Verbal Communication Skills with no hard accent
2. Friendly Customer Interaction Techniques, even at the time of crisis.
3. Excellent written Communication Skills & Typing speed above 50 WPM.
4. Possess convincing Telephone, Chat & E-mail Etiquette. Also have strong negotiation Skills.
5. Have proven experience in Customer Support aspect of almost every Business
6. Have a fair experience dealing with American, British, Canadian & Australian Consumers
7. Have a silent office setup with a dedicated Cable Internet connection (DSL) of 8MBPS download and 8 MBPS upload speed and also a backup Internet connection of same speed from a different ISP.
8. Power Backup to support seamless operations.
9. Have Dell desktops with i5 processor; 4 GB RAM and 500GB Hard Drive. Also have good USB Headsets (Microsoft) with Quality Mic. And a 20 TB HP Server, to back files.
10. All agents are proficient in using Zendesk, Freshdesk,Skype, MS Office tools, Google Voice & Apps; Internet, Word Press and Computers (Hardware & Networking) and other Social Media Tools for Research and Customer Interaction.
11. We operate 24*7*365 seamlessly.
We could happily give away the contact details of few of our happy Clients in US & UK for reference.