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On average, 132 chat support projects are completed every quarter on Upwork.


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Time needed to complete a chat support project on Upwork.

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chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Usama Zaheer

Usama Zaheer

WordPress MCP SEO SEM SMM Web Design E Commerce Shopping Cart

United Kingdom - Tests: 5 - Portfolio: 1

As an IT savvy and dedicated contractor, I aim at providing excellent and timely customer service. My skills have been enhanced through 6 years of working with PC Hub handling concerns,Real Estate work purchasing to different HDD, PSU, Designing,casing, etc... and Computer Programs. *online advertisement posting *Efficient handling of customer complains and questions related to warranty *phone sales of PC parts *moderate data entry (60 WPM) *Advanced computer skills * troubleshooting support via telephone *knowledge in online advertisement at market places such as;;; *knowledge in remote access using time viewer I am also a White-hat Off-page/On-page SEO expert. I have a vast knowledge and experience in link building. I can create Google friendly quality backlinks(Do-follow & No follow) & I never use any kind of Black hat seo tools. I am always cautious to avoid Google penalty. My theme is “quality first”. I am highly interested to work for this project of yours. My SEO Service Is, ON- Page SEO: • Keyword Analysis • Competitors Analysis • Seo friendly permalink Setup • Setup title tag • Setup description tag • Meta Tags creation • Setup image alt tag • Setup(h1,h2…tag and bold italic) • Build internal link • Internal Linking of web-pages • Sitemap & Rss Feed creation • Create XML site map • Setup google webmaster tool • Setup yahoo bing webmaster tools (yahoo site explorer) OFF- Page SEO, *Search Engine Directory Submission *Citation Building/Local Directory Submission *Social Bookmarking *Directory Submission. *Article Submission. *Blog Creation *Forum profile Building *Forum Post. *Blog Comments *Link Wheel *Link Pyramid *Yahoo Answer *Web 2.0 profile Creation and posting. Looking forward to work with you soon. Thanks and best regards,

77% Job Success
$16.67 /hr
2,432 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,119 hours

Rhey Anthony Ramirez

Rhey Anthony Ramirez

Joomla/Wordpress/Cpanel/Virtual Assistant/ Marketing/ Customer Service

Philippines - Tests: 19 - Portfolio: 47

What I know? ✓ Create Instructional Videos using camtasia ✓ Create Video out of powerpoint presentation or flash video. ✓ PHP programming ✓ Configure themes (html, wordpress, joomla) ✓ Install and configure vanilla forums in your hosting ✓ Install and configure Lime Survey in your hosting for surveys, polls and online exams ✓ Implement Opt - in Designs to capture emails for subscription and marketing. ✓ Modify joomla and wordpress codes. ✓ OSE membership software expert - modification when needed. ✓ Modify template CSS codes to match the existing needs if the default settings needs tweaking. ✓ More than 5 years experience on Customer Phone, chat, email Support. ✓ Research for your business. ✓ I do web designing and web development for your business or for your personal use. ✓ Integrate Clickbank and adsense to your website. Web Hosting knowledge: setup website, forward domain, point domain to specific folder. ✓ Godaddy ✓ Siteground ✓ Hostgator ✓ FatCow ✓ Cpanel ✓ BlueHost ✓ Hostgator ✓ many more. Computer Remote Access Expertise: ✓ Mac Applications installation and assistance ✓ Windows installation on mac assistance ✓ installation of applications for windows / MACs ✓ Advice and Tutorials about your computer My current Skills are as follows: ✓ php and sql, css ✓ create website like forums, e-store, with log in, registration and more. ✓ SEO ready websites ✓ Video Editing and after effects template editing ✓ Optimize Press ✓ Create a Wordpress based website ✓ Convert JPEG or PDF Files into MS Word/Excel Format ✓ Submit/Upload your videos to video sharing sites ✓ Make Good Reviews for your Business ✓ Sending Bulk/Individual Email ✓ Transcribe Audio/Video Files into Text format and proof read. ✓ Edit or Retouch Pictures ✓ Create a joomla based website ✓ Research and rewrite articles. ✓ update wordpress and joomla site content. File Sharing: ✓ Google Drive and Docs for simultaneous editing. ✓ Dropbox ✓ I am also familiar with the following Social Media Websites: ✓ Facebook, Twitter, LinkedIn, Blogger, Hootsuite,, Google Docs, Google ✓ Plus, Wordpress, SocialOomph, Gist, Four Square, Nimble and many more.

Groups: Application Developers Alliance, Bluehost Developers and Designers...

100% Job Success
$16.67 /hr
6,421 hours



Data Entry,Web Research,E-mail Support,Customer Service,Telemarketing,

Philippines - Tests: 3 - Portfolio: 3

To obtain a job where in I can use my knowledge and skills to help a client with a highly satisfactory work. Creating a relatively and realistic commitments for projects and achieving the best outcome were main reasons to preserve the dynamic freelance worker in me. I subject myself not to engage into inappropriate projects that are not bound within my skills and knowledge capacities for me to excel, but rather makes reasonable performance that includes my interest, love, passion and meeting a well satisfactory success between clients and me.To enhance my knowledge and skills by working through different kinds of jobs. To earn, learn ,discover and enjoy my ability and knowledge.

$4.44 /hr
73 hours

Cherie Lyn Maglinte

Cherie Lyn Maglinte

Administrative Assistant/Project Manager

Philippines - Tests: 3

For the past 5 years of freelancing online, I have developed many of my skills, not only in writing articles but as well as on handling different administrative tasks. Working online does not only bring better earning opportunities, it has also brought so much improvement on how I effectively manage and handle my time.

42% Job Success
$4.44 /hr
837 hours

Sajaad M.

Sajaad M.

IT & Customer Service Professional/Web Developer

Sri Lanka - Tests: 8 - Portfolio: 6

I am a highly motivated and confident individual who enjoys facing challenging situations. Over last 5 years I have experience in Customer Service,Technical support services and Web development. I am seeking opportunities to build websites,provide customer support and technical support for you or your business. SKILLS SUMMARY ■ Possess good Public Relation and Presentation Skills. ■ Web development and administration.(Wordpress,HTMl/PHP,CSS) ■ Network and System Administration support, telecommunications support, customer assistance support, and coordination ■ Retains good skills in computer hardware maintenance and repairs. ■ Creative problem-solver. ■ High level of HR skills with Ad-hoc decision making ability. ■ Rigorous, quality-conscious contributor with solid analytical thinking and writing skills. ■ Fast learner and an energetic team player. ■ Fluent in English, Sinhala and Tamil languages. TECHNICAL EXPERTISE  Platforms: Microsoft Windows NT/2000/2003/2008, Windows 7/8, Domain Controllers, Active Directory, Group Policies, Linux and Mac OS X  Networking: LAN / WAN Administration TCP/IP, Telnet, VPN, Wireless, DNS, DHCP and Cabling, CCTV installation and configuration  Languages: PHP, MS SQL, Oracle PL/SQL, HTML, DHTML, JavaScript, VB Script  Hardware: Routers, Switches, Laptops, Network Cards, Printers, Memory and VoIP Phone Systems  Tools: Bomgar, LogMeIn Rescue, VMware (Workstation, Fusion), VPN, Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, Project, Access) Adobe Photoshop, Virus- Removal, Backup and Disaster Recovery tools, ASPECT (Contact Centre Management tool)

82% Job Success
$5.00 /hr
264 hours

Nasif R.

Nasif R.

Graphic Designer

United Arab Emirates - Tests: 10 - Portfolio: 6

IT Executive with more than 5 Years Experience in Customer IT Support ,and Graphics Designing. worked in a challenging environment handling customers troubleshooting PCs,networks ,etc and my work involved hands on approach like Solving problem, giving solution for customer issues , Solving problem with network,PCs etc. 1 Self motivated, committed & result oriented. 2 Ability to determine priorities & achieve scheduled deadlines. 3 Hard working. Skills 1. Graphic Designing.(Flyer, Icon design, Banners, 3D Modeling,e-ads,etc( 2. Adobe Photoshop. 3. Adobe Premiere. 4. 3Ds Max 5. Technical Customer Support  6. Installing and Configuring Windows Server 2012 7. Operating Systems installation, updating and troubleshooting (Windows 7 / Vista / Xp /Windows Server 2012) 8. LAN Maintenance, monitoring & troubleshooting 9. CCTV Security Camera Configuration and Troubleshooting 10. Virtualization with V-Mware and Hyper-V 11. Active Directory Domain Services 12. User support and complaint handling on hardware and software issues 13. Assisting users in person, via phone and electronically 14. Diagnose and resolve technical hardware and software issues 15. Proven team player and independent worker  Proven ability to prioritise and work to deadlines 16. Dedicated to professional development and ongoing training Flexible, reliable and dedicated

100% Job Success
$10.00 /hr
942 hours

Daniel Mirabella

Daniel Mirabella


United States - Tests: 2

Hey there! My name is Daniel Mirabella, and I am extremely tech savvy, and am great when it comes to learning new applications. When it comes to the latest craze, I am always all over it! I'm extremely keen for detail, and research. I am always the go to person out of all my friends and family to help fix a technical issue too! On top of my tech experience, I also have 5 years of Photoshop, as well as Graphic Design skills. I was actually certified in Photoshop, as well as Web Design, around 4 years ago. When it comes to my educational experience, I am currently a Full Time College Student at Full Sail University, for Digital Cinematography, and am earning a Bachelors Degree in March of 2016. I have amazing skills in photography, and have an amazing Film background as well. At school, I am constantly creating and designing content for my classes; so I have a keen eye for design and creativity. And would love to put these skills on the workforce! I am currently working at a company called Arise, as a Chat Specialist from home. I have experience with working from home for almost two years. (Which gave me the independent and discipline skills needed when working remotely.) Customer Service, Sales, Technical Support, Social Media, Moderation and Design are my strong suite! I have about 2 and a half years of Customer Service skills, with technical support skills to boot. With everything I do, I am extremely passionate. I am a hard worker, and love learning new things. Due to doing college from home, I am also very flexible, and am available 24/7. And I'd be honored to join the team! Thank you for your time.

$10.00 /hr
3 hours

Vipul Pradhan

Vipul Pradhan Agency Contractor

Customer Support - Chat / Email / Ticket Support - Technical Support

India - Tests: 7 - Portfolio: 13

Excellent verbal & written English. Unique combination of skill-sets. Fast learner. Virtualization. VirtualBox. Mailserver setup. Translation (English, Marathi, Hindi & Gujarati). Basic WordPress setup; password recovery & MU setup. Basic Joomla setup & password recovery. Data entry. Video editor. Audio editor. Photo editor. Vector tracing. Map creation. Visualizer. Trainer. Documentation. I am also a Certified Angel Card Reader™. My skills: Troubleshooting of problems with computer hardware & networking: I am comfortable using Windows and Linux both as a desktop operating system as well as a troubleshooting tool. I can troubleshoot and resolve virus & spyware related problems; plus a lot of other issues that are related to hardware & software. Websites: I have experience setting up websites. Though, I have very limited skills as a developer, I have successfully setup a few websites for my clients. Instead of the developing side, I have a very good understanding of the website backend and the technicalities involved in setting up a website. Vector Graphics: I have been using Adobe Illustrator since quite some time now. I am learning to achieve expertise in it, so I often use the Internet to learn whenever I am stuck. Being a fast learner enables me to learn things fast as well as also add my own ideas. Reading Tarot and Oracle cards. Typing, Documentation & Translation: I have been an expert in Microsoft Word and also have worked with Adobe InDesign. I can do all tasks that you could do in Microsoft Word for a good formatting. InDesign has more options for flexibility when preparing documents such as portfolios, manuals, brochures, etc. I also do translation (English, Hindi, Gujarati). See my portfolio for examples. Photo Editing: I can do things like Removing background; Adding custom background; Make-up effects for faces; Color correction; Black&White to Color; and other relevant things. Video Editing: I have mostly edited wedding videos. Where I've used effects and tricks suitable for weddings. Some of the skills involved are Adding music; Retaining original sound; Enhancing original sound and making it suitable to listen; Add/create titles with effects using AfterEffects; Making slideshows from pictures and videos; Making Blurays and DVDs with customized menus; and many more.

Groups: Pro Customer Service

Associated with: Freee Up

100% Job Success
$15.00 /hr
4,502 hours