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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Tobey H.

Tobey H.

Internet Marketing Specialist / Content Writer

United States

Seeking projects that primarily focus on website content creation and internet / social media marketing. Willing to take on additional types of projects after a careful review of the requirements.

$18.00 /hr
0 hours

Marta Silva

Marta Silva

Customer Service Professional with +10 years experience

Spain - Tests: 7

I'm a Portuguese native speaker with a graduation degree in Multimedia Comunication. Excelente english skills (Top 10%). I consider myself a real workaholic, trustworthy, hardworking and dedicated with the goal to provide quality and an excellent service. Customer Service Supervisor/Coordinator Experience at high level quality for both Vodafone and Nokia Portugal. I believe that the foundation of a great and successful enterprise is, without a doubt, the customer service. High experience with: KPI's Analysis, Data Entry, Documents Translation, E-mail Handling, Excel Data Input and Analysis, Internet Research, Team Management.

100% Job Success
$9.00 /hr
353 hours

Laurice Lapiz

Laurice Lapiz

Experienced CSR and Real Estate Virtual Assistant

Philippines - Tests: 4 - Portfolio: 1

To provide all my clients through skillful, dedicated full-time professional service, the highest quality of Customer service and Real Estate Virtual Assistant in every aspect of my work to earn trust! I am aware of deadlines, quality of the work and time management. I am also looking to find a full time and a long term online job. I am been into Virtual Assisting for 3 years outside oDesk and Elance. I've also worked as a Data Entry Specialist. My expertise includes the following but not limited to; -Customer Service Representative -Chat Support -Email Response Handling -Real Estate -Social Media Marketing ( SMM) - Appointment setting and scheduling through email and phone - Calling clients on behalf of the company -Email marketing representative -Internet research -Blog Posting - blogs are written by my employer and I upload them to different sites with designs. -MailChimp, Constant Contact, Realty Juggler. -Data Entry. I am available for 40 hours a week, Mondays through Fridays, flexible to work on weekends, at any given timezone. I have a personal computer at home and a reliable broadband internet connection. I am very available on Skype.

97% Job Success
$4.00 /hr
2,209 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,727 hours

Kawish Imam

Kawish Imam

Office Pro. | Administrative Support | Data Processing

Pakistan - Tests: 24 - Portfolio: 9

I am able enough to work in any challenging environment especially where creativity is required much. I have very much expertise over Professional Tasks having 5+ Years of Experience as a "Senior Typesetting | Administrative Support Officer" in a Well-Reputed Organization. I have Supreme Command over All "Major Operating Systems" with having the Brilliant Skills of "Microsoft Office 2007-13 (with the solid grasp of VBA!)". Creating PDF Forms (Fillable PDF), converting to & from Adobe PDF to Microsoft Word, Microsoft Word Formatting, making Advanced Layouts & Spreadsheets, creating Google Docs, Data Processing, Data Entry, Internet Research etc. are all included in my daily tasks. I have formatted several Books/Booklets for Commercial Printing as well as for Online Publishing (e-Books)... In short, I am creative-minded and "Love Creativity"... I am highly proficient (expert) in the areas mentioned below. Some of my Professional Skills at a Glance: 1. Microsoft Office 2000-2013 2. Sun Microsystems Open Office 3. Corel Word Perfect X6 4. Adobe Acrobat Family 5. Adobe LiveCycle Designer 6. Nuance OmniPage Professional 7. Express Scribe (for Transcription) 8. The Document Foundation Libre Office 9. Foxit Phantom Family 10. Corel Draw (little knowledge, only for some basic tasks) 11. XML 12. All Major Operating Systems 13. Windows PowerShell 14. VBA (Visual Basic for Applications) 15. VBS (Visual Basic for Scripting) 16. Windows Batch Programming 17. Metasploit Framework 18. Wireshark (Network Packet Analyzer) 19. Calibre (e-Book Management Software) 20. Ghostscript 21. Some ethical hacking capabilities 22. DocPrint Family of Software 23. FileZilla 24. PDF to ANY Conversion (& vice versa) 25. Static & Dynamic PDF form Creation 26. Some Advance OCR Processing 27. Right to Left Keyboard Layouts (for Word Processing etc.) 28. Unicode Conversion (to & from) 29. Inpage Urdu Professional 3 30. Typing Speed of 65wpm (for English language) 31. Typing Speed of 45wpm (for Arabic & Urdu languages) 32. Conversion of some Advanced File Types (EPS, EMF, CDR etc.) 33. Google Docs. 34. Googling (with some Advanced Queries) 35. Nuance Dragon Naturally Speaking (Audio to Text Conversion) 36. Data Entry (Advanced) 37. Data Harvesting (Automatic) 38. PDF Plugins from 3rd Parties (like: Quite Imposing, etc.) 39. Extensive Internet Research 40. Subversion Control System (like: TortoiseSVN, etc.) 41. Windows Administration 42. Advanced IT Skills

100% Job Success
$6.00 /hr
4 hours

Rose Flores

Rose Flores Agency Contractor

Data Entry Specialist & Admin Support

United States - Tests: 8

My goal is to provide superior administrative support and records management services. I can readily assure you that my extremely positive work ethics, and my passion for providing excellent services, will ensure that I will surpass all of your expectations. BACKGROUND: With nearly a decade of experience working in the Internet Cafe, Photo Processing industries, I have developed advanced End-User computing skills. I also have a strong knowledge base in relation to Connectivity, Broadband connected LANs, including familiarity with diagnostic tools such a Trace Route / Ping / IPconfig / WhoIs, and I am also very proud of my Layout Graphics creation management skills as well. I have evolved into a disciplined and highly skilled worker. As well, I am always open to great leadership, guidance, and opportunities for improvement. My previous work experiences have allowed me to build strong skills in the areas of Computer usage, Internet and Web resources, Document Layout, Data Encoding, and Administrative Filing. I have a huge range of experience with various computing and software products, such as MS Office and Adobe Photoshop. I am an ultimate team player, and work very well with a wide variety of personalities and people of various backgrounds. I've always been recognized as someone who is comfortable being supervised and directed by superiors. REMOTE OFFICE FACILITIES: - New state of the art computers - High speed internet connection - Microsoft Office 2013 - Industry leading antivirus and firewall - Google Docs - Skype - Adobe Photoshop CC 2014 - Firefox, Chrome, MSIE, Opera, Safari SKILL SETS: - Data Entry Specialist - Adding products, articles and categories in Magento - Adding products in Amazon and eBay - Processing orders - Send or replenish inventory to Amazon Fulfillment Centers - Experienced customer service representative - Advanced Web Researcher - Strong MS Word User - MS Excel Experience - Intermediate XP / VISTA / Win 7 User - WordPress ADMIN Abilities - Advanced PhotoShop User - Strong, positive and friendly people skills - Ability to accurately handle repetitive tasks - Experienced GOOGLE DOCS user - Seasoned clerical and office admin staffer

Associated with: TJS Consulting

100% Job Success
$11.11 /hr
7,416 hours

Arti Trivedi

Arti Trivedi

Customer Support & More...


Customer Support service, VA service, email support, technical support. I am currently working as a Customer Support Representative / Virtual Assistant for four USA based companies, out of these 4 companies I have been working for 3 companies for more than 10 years.. This shows my consistency, quality of work and dependability. Service Description I am Elance consultant for 15 years with 5* / 100% review. I have a Degree in Electronics & Communication Engineering and a MBA in Operation Management. My current rate is US$ 15 per hour . Also open to a monthly fixed rate. References available upon request.

100% Job Success
$15.00 /hr
2,271 hours

Anna Mae Galino

Anna Mae Galino

IT Professional, Translator, Graphics Designer, Customer Service Rep.

Philippines - Tests: 10 - Portfolio: 7

-2 Years of experience with high profile technology companies including SPi Global, Inc. -Competent at managing responsibilities in a high-volume atmosphere -Skilled at interacting with customers of all socioeconomic backgrounds -Hard worker, quick learner, and ability to assume responsibility -Ability to work in a fast-paced, intense environment smoothly -Talented in problem solving and office system design -Meticulous worker; attentive to quality and detail -Committed to providing total quality work -Strong skills in organizing workflow, ideas, materials, people -Proficient in the use of computers

72% Job Success
$11.11 /hr
1,048 hours

monira khatun

monira khatun

SEO Specialist and Data entry Expert

Bangladesh - Tests: 11 - Portfolio: 5

I want to prove myself as the best service provider at Upwork by the best performance in the assignments, being honest, skillful and earning money. I've 4 years of experience in SEO and Web research, Data Entry, Data mining/Copy writing. I am interested in doing jobs related to SEO ( Back Link Building, Forum Posting, Directory Submission, Profile linking, Press release, Articles submission, Image submission, Blog comment, social bookmarking, Question and answers, classifieds submission, Video submission, Review submission, Local listing and Web Research, Data Entry, Data Mining/Copy writing).

$4.00 /hr
1,793 hours

Shalynne Hortezano

Shalynne Hortezano

QA Specialist/Personal Assistant/Data Enrty/Lead Mining

Philippines - Tests: 4 - Portfolio: 10

Specialties includes Sales/Telemarketing(Credit Card Pulling), Customer Service, Virtual Assistant, Social Media Posting(Hootsuite), Building Market Credibility in Wikipedia, Contact Database Management(Xero and Infusionsoft), Email (Asana, Gmail, Outlook), Posting ads,Web Research, Data Entry, Team Leader, Working on itineraries and any other administrative task. Experienced with Microsoft Office,Word,Outlook,Excel, Spreadsheet,Google docs, etc. I prefer to do hourly, but will consider a fixed priced job. "I will meet your deadline. And guarantee that can give you 100% satisfaction rate"

100% Job Success
$5.56 /hr
422 hours