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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. Eleonor Quinit

    Eleonor Quinit

    Email Support, Chat Support, Data Entry, Content Moderator

    Philippines - Last active: 18 hours ago - Tests: 2

    I worked as a content moderator for a popular website and search engine for three years. My experience as a content moderator includes reviewing images, videos, and text (comments). I was the one who reject, approve, and escalate contents before it publishes. As part of my job, I also delete images, videos, and text even if it is already published in the website and creating abuse reports if and when the content has terms of service violation. I also worked as an email and chat support for a year dealing with technical issues by identifying the issue of the client and providing a solution by guiding client through corrective steps. Aside from the above mentioned, I worked as a technical support and my job includes handling calls from clients overseas, providing easy and understandable instructions and tecniques to be able to come to the correct solution to the client's issue.

    $5.00 /hr
    3,689 hours
    4.99
  2. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Last active: 2 days ago - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,333 hours
    4.08
  3. Raymond A.

    Raymond A.

    Customer Support Representative

    Philippines - Last active: 18 hours ago - Tests: 2 - Portfolio: 14

    I have been trained in different sub-fields of Customer Service industry which has given me an excellent communication, problem solving and time management skills. I am committed to deliver the greatest level of customer service and be able to delight them.

    $11.11 /hr
    7,839 hours
    4.91
  4. Nasif R.

    Nasif R.

    Graphic Designer

    United Arab Emirates - Last active: 2 days ago - Tests: 10 - Portfolio: 6

    IT Executive with more than 5 Years Experience in Customer IT Support ,and Graphics Designing. worked in a challenging environment handling customers troubleshooting PCs,networks ,etc and my work involved hands on approach like Solving problem, giving solution for customer issues , Solving problem with network,PCs etc. 1 Self motivated, committed & result oriented. 2 Ability to determine priorities & achieve scheduled deadlines. 3 Hard working. Skills 1. Graphic Designing.(Flyer, Icon design, Banners, 3D Modeling,e-ads,etc( 2. Adobe Photoshop. 3. Adobe Premiere. 4. 3Ds Max 5. Technical Customer Support  6. Installing and Configuring Windows Server 2012 7. Operating Systems installation, updating and troubleshooting (Windows 7 / Vista / Xp /Windows Server 2012) 8. LAN Maintenance, monitoring & troubleshooting 9. CCTV Security Camera Configuration and Troubleshooting 10. Virtualization with V-Mware and Hyper-V 11. Active Directory Domain Services 12. User support and complaint handling on hardware and software issues 13. Assisting users in person, via phone and electronically 14. Diagnose and resolve technical hardware and software issues 15. Proven team player and independent worker  Proven ability to prioritise and work to deadlines 16. Dedicated to professional development and ongoing training Flexible, reliable and dedicated

    $10.00 /hr
    936 hours
    5.00
  5. Ronan V.

    Ronan V.

    All-Around Virtual Assistant

    Philippines - Last active: 18 hours ago - Tests: 12 - Portfolio: 29

    I'm efficient and highly organized. This enables me to be as productive as possible on the job. I pay attention to all the details, and like to be sure that everything is just right. I will do my best to be more productive and work honestly and efficiently. I will suggest what I think is right and help my team members when they need my help. Why you should hire me? Because I am a fast learner, smart and reliable. I work efficiently and coordinate well. Now I'm going to give you a short summary about my skill, I hope it will help you determine about my key strength for your job: * I have over 9,000+ hrs working experience at oDesk. * My hourly rate is low & negotiable but I can provide you best quality work. * oDesk verified ID contractor with good feedback score & good test result. * I'm honest & trustworthy, dependable & fast learner. * I have over 6 years of experience being a Virtual Assistant. * I am available 40+ hours a week for your job.

    $5.56 /hr
    10,919 hours
    4.97
  6. John yancy D.

    John yancy D.

    Chat Support Specialist | Audio Editor | Data Entry Specialist

    Philippines - Last active: 13 days ago - Tests: 4

    Career Objective: To be able to be part of an organization that will enable me to enhance my skills, knowledge, and at the same time, learn more other stuff as well that will help me become a successful freelancer. Right after graduating from my course, I was able to get a job as a typesetter for 8 months at SPi Global which is locally based in Dumaguete City, Philippines. I do also have past experience working in BPO industry as a Chat Support Agent. The account I am assigned to is one of the biggest service providers in USA. The nature of my job includes assisting customers with their needs, help them find the best plan that would suit their needs, guide them throughout the order process, and most of all, provide them 100% customer service. I am also knowledgeable in different line of businesses like data entry tasks, web research, basic programming, and marketing. I am knowledgeable as well in editing audio and music as well. I am familiar with using Audacity and other common audio editing software such as FL Studio and the like. I love to experience challenging work and as well as to know more about the challenges of life.

    $4.44 /hr
    5 hours
    5.00
  7. Joy marie O.

    Joy marie O. Agency Contractor

    Consultant / Specialist

    Philippines - Last active: 1 month ago - Tests: 1

    REASON FOR APPLYING: Learning doesn't stop in receiving diplomas during graduation. It is a continuous process, and so the reason why I am seeking for job is to learn and gain more knowledge and ideas, being more adaptable to changes and be open for improvements. Also, I want to share my knowledge and expertise to every part of the business or company, being part of their success in terms of quality and quantity, and by leading good examples. Good People Skills, High Energy, Positive Attitude, Organized, Integrity and the Ability to Grow the Company Base. Great Customer Service Skills, Leadership Skills and Professional Attitude. Good Communication Skills Sales Experience Computer Literate Editorial Writing Experience Copy Reading and Head writing Email Chat support Live Chat Support Team Leading Telstra Customer Service Representative 2010 AT&T National Business Ordering 2012 BigCommerce Remote Technical Support Ninja 2013

    Associated with: Telemarketer Group Philippines™

    $12.00 /hr
    694 hours
    4.45
  8. Jayson Pascua

    Jayson Pascua

    Order Fulfillment Specialist / Web Research / Data Entry / Real Estate

    Philippines - Last active: 5 months ago - Tests: 4 - Portfolio: 4

    I am determined to provide you a competitive advantage through timely delivery of high quality and cost effective production. I am always at your service 24/7. One of the best thing I have are latest computers with high speed internet access. I am skilled on gathering customer information through the internet such company websites, media articles, business networking sites, and other online information. This involves data validation, internet navigation, and web research. Average written and oral communication skills Accurate data entry with an eye for detail Proven analytical skills Display an enthusiastic and professional approach Deep understanding of internet navigation and research My main focus is consistent and persistent. I am detail oriented, dependable and reliable. Looking forward for a long term business relationship. - Multitask, talented, responsible and hard-working - Ability to work 15 hours every for 7 days. - High speed 3 (Three provider's broadband) internet connection (3mbps) with backup. FAST RESPONSE : Use MSN live, SKYPE, Gchat, Yahoo Messenger for fast response regularly. It helps the regular updating during the project period. My Services Include: - Internet/Web Research - Data Entry(Online/Offline) - Word Processing - Spreadsheet (MS-EXCEL) -CRM Customer Relationship Management -Order Processing YOUTUBE VIDEO Marketing Specialist * Responsible For Video Marketing and Search Engine Optimization (SEO) * Uploading Videos to YOUTUBE with tags and Description that will be Visible to Search Engines Like Google and Bing. By Making sure it will be on the first page. * Doing SEO For Related Topics * Add Keyword Tags and various descriptions * Upload videos to YouTube channel and optimize for search results. ORDER FULFILLMENT SPECIALIST Duties and Responsibilities: • Perfect Order Initiative (Back End Customer Service) • Responsible to ensure a smooth order process and delivery for Sales Representatives and customers. • Responsible to monitor, troubleshoot, modify, advise and alert any issues that prevent an order from processing quickly and efficiently • Responsible for assisting the sales floor in their day to day activities and giving them peace of mind by knowing their orders are in good hands. • Call back/Email Sales Representatives with requested information such as Credit issues with customer, Missing Purchase Orders or Verbal confirmation, Estimated Time of Arrival (ETA) of ordered product, Shipping Issues, Tracking numbers of delivery (FedEx, UPS, SAIA, AIT), pricing issue with the vendor and any other issues with regards to orders placed by Sales Representatives. • Handles emails with issues for resolution with regards to the orders. • Performs other duties and responsibilities as assigned • Other Duties includes; Word Processing, Spreadsheet (Micsrosoft Excel 2007), CRM Customer Relationship Management, OTHER JOBS PERFORMED: • Responsible for providing customers with accurate and timely information for their inquiries received via email support. • Performs order processing to assigned customers from Order Entry • Handles emails with issues for resolution with regards to the orders. • Responsible for preliminary review of all incoming orders for all necessary information such as Customer PO# Number, Order Entry form, Ship to Address, Order Type, Part Number/Customer Item #, Price, Quantity, shipping request date, shipping instructions and any additional special instructions. • Responsible for entry of information into the Oracle System. • Call back customers with requested information. • Performs other duties and responsibilities as assigned.

    $3.89 /hr
    2,337 hours
    4.98
  9. Djuan Moore

    Djuan Moore Agency Contractor

    Customer Service

    United States - Last active: 4 months ago

    Over the course of 6 years I have developed a way to a deliver very professional but also customer friendly inbound/outbound experience. I am well educated in the art of sales, emergency inbound calls, telemarketing, billing payments as well as inquiries and technical support. these experiences have made me very efficient at multitasking(switching between screens or programs also an inept ability to service more than one client through multiple software applications throughout a single shift.).

    Associated with: oDesk Payroll

    $13.00 /hr
    0 hours
    0.00
  10. Glen Andrew

    Glen Andrew Agency Contractor

    Post-production Video Editor | Expert Camtasia Screencaster

    Philippines - Last active: 12/16/2014 - Tests: 4

    I'm the lead video editor in my own multimedia design company called SaaSy Multimedia Productions; where I specialize in company branded video series, screencasts, explainer videos, mobile app and game trailers, whiteboard animation, corporate videos, tutorial videos and e-learning modules. If you need assistance in the post-production stages of your multimedia content, I'm the guy for the job. We provide high-quality, HD BluRay resolution (1080p / 720p) videos packages including voiceovers, intro/outro logo animation, royalty-free background music, Powerpoint / Prezi presentation designs, storyboard, sound / video editing, pre- and post-production work. We also provide graphic designs for print media and corporate branding, and a professional writer on-board our multimedia design team. Please check out our portfolio channels at these links: YouTube: https://www.youtube.com/user/SLLearnProductions/channels Vimeo: http://vimeo.com/channels/saasyscreencasts

    Associated with: SaaSy Multimedia Productions

    $15.00 /hr
    1,562 hours
    5.00