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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Reda Bouaamri

    Reda Bouaamri

    QA Software Engineer French, Spanish and English. Project Management.

    Morocco - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    I have a Bachelor degree in Science Management from the IIHEM "International Institute for Higher Education In Morocco". I am fluent in French, English and Spanish (Selectividad obtained and 3 years of civil engineering accomplished in Madrid Spain). I am also specialized in the following areas: - Customer Support Level 1 and Level 2 in the above languages I master. - I implement ITIL techniques in my customer service duties - Quality assurance (Writing test cases, executing tests and Reporting bugs) - Project Management (websites creation) - French / English Translation. - Administering ZenCart - Administering Wordpress - Administering Windows - Customer Support. - Social Media Marketing (Facebook, Twitter, Linkedin) - Data Entry and Web Research. - Keyword research and Analysis. Satisfying customer and providing quality work while respecting time and deadlines are my main concerns. Those are my main work and projects I have done in the past 10 years: -> Technical Support Consultant - DEVOTEAM GROUP (SSII) • Give solutions to different issues using ITSM to different customers (British Petroleum, Atos, Fujitsu...etc) • Analyze and solve complex incidents • Explore all the possibilities to solve the errors, look for the necessary information from DEVOTEAM’s R&D • Consult the R&D, production, quality, marketing, sales then collect all the information to improve the product quality and customer satisfaction. -> Technical Support Consultant - Percall development (SSII) • Provide assistance to PTC Worldwide customers • Install ERP's products (PDMLink, ProductPoint, Pro / Engineer) -> SOFTWARE TEST MANAGER. DEVOTEAM GROUP (SSII)  Projects: Parad / HR IT / Karma • Establish and review the test strategy of the project • Management of the functional tests. • Estimating the costs and scheduling the tests • Conduct the test project • Manage the budget and the schedule • Monitor, control, implementation and run the tests • Organize and conduct the project reviews then determine whether the objectives have been achieved • Assess the quality of the product and close the test operations • Team Manager: respecting the commitments (cost, time, quality) • Coordinate relations with stakeholders • Design strategies and test documents using Excel, Quality Center and QTP • Scheduling the batch’s processing and scheduling the Scenarios. • Control the functional tests. • Scheduling & respecting the commitments (Deadline and workload) • Bugs Synthesis, Reporting then giving the “Go” for the production to start. • Creating test cases (TTRM) steps (DTC) and execution of tests. • Establishment and reporting the progress (Excel, MS Project) I am actually working in Upwork as a Client Service associate with Digimac USA, so I am in charge of looking for any infringements in the web using some Digimarc tools and doing also some web research. I have more than 6000 hours working with customers in Upwork and a very good feedback.

    $11.11 /hr
    6,543 hours
    5.00
  2. Kristo V.

    Kristo V.

    Presentation Designer / Customer Service Associate / Health Worker

    Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 2

    I make presentations according to the needs of my client. May it be for business, lectures/seminars, or for children's class. Challenging projects captures my interest. These kind of jobs keeps me learning new things. I'm a certified AutoCAD mechanical draftsman. Speed and accuracy are my strengths for this skill. The more complex the drawing piece, the more I enjoy working.

    $11.11 /hr
    42 hours
    4.89
  3. Florante V.

    Florante V. Agency Contractor

    Top Notch VA | Podcast Editor | iTunes Setup Guru

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 8

    WHAT I DO: I specialize in project management, podcast production, audio editing, Wordpress, ecommerce site maintenance, and social media promotion. WHAT CAN YOU EXPECT: After over 10000 hours on oDesk, my commitment remains the same, that is, to provide every client and every project with a WOW experience by delivering on time and up to standards. WHAT DO YOU PAY FOR: You pay for quality service with a proven track record and a peace of mind that your project will be accomplished. Don't just take my word for it, check out client feedback or visit my website to see some of the works I have recently completed: www.allaboutpodcast.com/portfolio/

    Associated with: Azarel Media Services

    $22.22 /hr
    11,489 hours
    4.75
  4. Erik Jessen

    Erik Jessen Agency Contractor

    WordPress Designer/Developer - Project Manager - Marketing Manager

    United States - Last active: 1 day ago - Tests: 6 - Portfolio: 9

    What I can do for you: COMMUNICATION - This is my best quality and I make it a point to communicate at every step of the process. Other Skills 1. WordPress Design and Development. 2. Project Management and Consulting 3. HTML and CSS coding - Some PHP and SQL knowledge 4. Image Manipulation and Logo Design 5. Video Production and Editing 6. IT Management - 7+ Years 7. Marketing Management - SEO, SEM, SMM Thanks for checking out my profile!

    Associated with: Amari Consulting

    $38.89 /hr
    162 hours
    5.00
  5. Robert K.

    Robert K.

    Drupal Expert | 20+ Years Web Design Experience | Pittsburgh, PA

    United States - Last active: 4 months ago - Tests: 2 - Portfolio: 3

    I have been designing/building websites for over 20+ years. It is my passion. I do it everyday. I love working with Photoshop, Drupal, HTML, CSS, PHP, and MySQL I am also the founder of a service called Drupal Aid (https://www.drupalaid.com/) that provides ongoing support and maintenance for Drupal sites, to keep your website updated and security patched on a monthly basis. I care about every project I take on as if it were my own. I am an honest time tracker and efficient at what I do. I am obsessive about my work, I am great at communicating, I am available to answer emails/calls/text messages at all hours, and I do things very quickly. I am fluent in English and I live in America (Pittsburgh, PA), which goes a long way. I will be a great choice to help you create your project. I am currently seeking website maintenance/management work and short term projects. My General Drupal Project features: - Git for version control - Drush for quickly managing Drupal modules - Private development server for clients to review progress - Custom theming or subtheming with Omega, bootstrap, zen, mothership, or adaptive - Simple to very advanced site configurations - Usage of great modules including (depending on project needs): Views, OG, Panels, Context, CKeditor, IMCE, DS, and many others - eCommerce with either Ubercart or Drupal commerce - Building special admin pages to make managing content easier - Standardized methods and workflow for installing, building, theming, deploying, and maintaining Drupal websites - Live Drupal hosting available if needed. Plus I listen to all the popular Drupal podcasts and read the Planet daily. My General Website Maintenance/Updating standards: - All projects are version controlled/backed up - Updates are done on a private dev server - Client approves all updates before pushing live Random facts about me: - I built my first website in 1993 and haven not stopped since. - I have been using Photoshop since version 3.0 (I still have the floppies) - I have a wife, 3 kids, and 3 cats - I produced and directed a low budget feature film. - I have a black belt in Tang Soo Do - I have been running a web design shop for over 10 years Some Pros to using me: - I live in the US, so timezone and communication won't be an issue. - You can call me on the phone - I manage lots of Drupal websites and have a streamlined approach to keeping them updated and security patched. - I care about all the projects I take on, so I won't let you down. Thanks for reading!

    $44.44 /hr
    93 hours
    4.93
  6. Dominick Finetti

    Dominick Finetti

    Why You Should Hire Me?

    United States - Last active: 05/06/2014 - Tests: 1

    Hello there! Thank you so much for considering me for this great opportunity! My name is Dominick Finetti and I am currently a Junior at Chico State University, studying Music Industry. I am hard-working, organized, self-motivated, and dependable. I have multiple accounts of marketing, social media, sales, and customer service experience dating back since I was in high school. I am currently working part time for Chico State's School of the Arts as a Publicity Assistant. I am also an Independent Contractor for CampusEntertainment, working as a Student Representative for multiple projects. Both of these positions require me to talk peer-to-peer, manage social networking accounts, provide customer support, relay with supervisors, attend business meetings, and much more. I am committed to the opportunities that I take part in and put my whole self in all that I do. I look forward to connecting with you further!

    $11.11 /hr
    62 hours
    3.59
  7. Jonathan Statman

    Jonathan Statman

    Expert writing and business solutions

    United States - Last active: 3 days ago

    My studies and work have bestowed upon me the title of jack-of-all-trades. Writing, proofreading, editing, business planning, project management, coaching/consulting, I do it all! I am fortunate to have the background that I do, not only because of the knowledge that I have acquired, but also because I have been able to find the skills about which I am passionate. I believe that in order to provide the utmost value and quality in your work, you must enjoy what you do. If you dread your work, you do yourself and your clients a disservice. I love what I do, and I hope to use my skills and knowledge to contribute value to your projects and help you be successful!

    $20.00 /hr
    100 hours
    4.70
  8. Mayela C.

    Mayela C.

    Multimedia and audiovisual producer

    United States - Last active: 29 days ago

    I'm an audiovisual and multimedia producer with experience in television production and post production, multimedia production, photography, voice, web and graphic design, camera operation and video editing and sound. I graduated from the University of Costa Rica in the career of Mass Communication with emphasis on audiovisual production and have worked for more than seven years in the media.

    $20.00 /hr
    9 hours
    4.80
  9. Gustavo G.

    Gustavo G.

    Designer/Translator/Photo&Video/CSR/Researcher

    Mexico - Last active: 18 days ago - Tests: 4 - Portfolio: 9

    I thrive in taking a clients ideas and concepts and using my know-how to materialize them in design or enhance them for final output. I have diverse working experiences ranging from pre-press - layout and design - business - marketing - translation - interpretation and more, to effectively contribute to your needs. Working knowledge of Adobe Suites, Corel, Web Design, Basic HTML + CSS.

    $18.00 /hr
    9 hours
    4.86