Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Janos N.

    Janos N.

    Prezi Specialist I BA of Interational Business and Marketing Logistics

    Hungary - Last active: 1 month ago - Tests: 1 - Portfolio: 19

    A freelancer Prezi Specialist at your service! Providing Clients with mindblowing and original PREZIs and graphical solutions. For - Business Purposes - Conferences - Tutorials Offered services -Development of unique Prezis from scratch -Edit and upgrade of existing Prezis -Conversion of Powerpoint presentations into Prezi -Conversion of infographics into Prezi -Conversion of Prezis into Videos (Voice-over possible) Communication over Skype.

    $18.33 /hr
    180 hours
    4.85
  2. Pavlina Petrova

    Pavlina Petrova

    PowerPoint Presentation Designer | Travel Article Writing

    Bulgaria - Last active: 3 days ago - Tests: 10 - Portfolio: 18

    Providing Top Quality in everything I do is priority number one for me! I specialize in making clean and creative PowerPoint presentations with professional look using a balanced mix of graphics, photos and text. I have a Graphic Design background and proficiency in using PowerPoint and Adobe Photoshop. I have successfully completed many PowerPoint projects on oDesk though transforming basic information into high quality presentations with strong visual impact. I am also experienced in writing articles on various holiday topics, such as travel safety, booking and packing tips, top destinations and areas to visit, events calendar for e specific spot, as well as articles advertising specific accommodation. My working experience includes also more than 7 years in the lodging industry. During this period I had the privilege to be a part of the sales and marketing departments of some of the best hotels in Bulgaria. My main responsibilities included selling hotel services offline and online, organizing accommodations and events, as well as providing full customer support during guests` stay. I am fast, efficient and highly organized individual, always providing my work on time and at the end… I will happy to do some QUALITY WORK for you.

    $15.00 /hr
    997 hours
    4.96
  3. Erik Jessen

    Erik Jessen

    WordPress Designer - Project Manager - Marketing Manager

    United States - Last active: 2 days ago - Tests: 6 - Portfolio: 9

    What I can do for you: COMMUNICATION - This is my best quality and I make it a point to communicate at every step of the process. Other Skills 1. WordPress Design and Development. 2. Project Management and Consulting 3. HTML and CSS coding - Some PHP and SQL knowledge 4. Image Manipulation and Logo Design 5. Video Production and Editing 6. IT Management - 7+ Years 7. Marketing Management - SEO, SEM, SMM Thanks for checking out my profile!

    $25.00 /hr
    111 hours
    5.00
  4. Sarah Kessler

    Sarah Kessler

    Transcription, Proofreading, Writing and Customer Support

    United States - Last active: 2 days ago - Tests: 4

    Sarah Brianna Kessler Expert Transcriber & Proofreader Skills & Qualities • Typing o 80 words per minute o 99% accuracy • Organization o Work habits that contribute to quality performance o Files stored and organized in personal system and deleted within 2 weeks of completed project to ensure confidentiality of clients • Commitment o Dedication to follow-through o Integrity and honesty in communication with employers and clients Experience • Writing o Keystone poet with 3 featured poems in journal, Spreading Groundsmoke o Freelance writing  Independent blog – http://sarahkessler.hubpages.com/  Client-owned blogs and web content • Freelance Transcription o oDesk Accomplishments  First place test taker on English Vocabulary Quiz out of 193,492 test takers  Top 10% on both Content Writing Quiz and oDesk Skills Quiz  Consistent 5-star client feedback rating o Transcription Contract Highlights  Online course transcription • Approximately 3 hours of video • Transcription of audio narration and on-screen text  Media interviews  Four 45-minute sales calls transcribed with 24-hour turnaround time  Transcription of 44-minute court hearing with 24-hour turnaround time o Quicktate & iDictate (two levels of same transcription company)  Quicktate – short general transcription files  Quickly promoted to iDictate and given large legal dictation files • Screaming Flea Production, Inc. – Seattle, WA o Extensive verbatim and edited verbatim interviews o Many different dialects and overlapping speech o Extensive video transcription o Legal jargon o Crime documentary television show, TLC’s “Women of Homicide”, including real police interviews • Proofreading and Editing o Transcription Puppy  Corrected previous transcribers’ grammar, spelling, missed or misheard words, and overall transcription quality  Able to fill in 99% of instances where transcriber had entered [inaudible] o Script Editing  130 page play script, edited and formatted to meet Industry Standards  3-day turnaround time

    $16.67 /hr
    169 hours
    4.96
  5. Lucas L.

    Lucas L.

    Marketing Manager, Customer Support Agent, Translator (EN-PTBR-SPA)

    Brazil - Last active: 1 day ago - Tests: 13 - Portfolio: 4

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying mandarim and dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io) and at Handprint (www.handprint.me) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups and pages, etc. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    $18.00 /hr
    1,509 hours
    4.97
  6. Stephen L Vernon

    Stephen L Vernon

    Experienced writer,actor,voice artist and improv comedian.

    United States - Last active: 4 days ago - Tests: 7 - Portfolio: 13

    I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also a Masters degree in Liberal Studies/Interdisciplinary Studies. I have taught privately, in the NC school system and also as an adjunct professor (during which time I served on various thesis committees). Presently I serve as the Artistic Director of a non-profit theater company.I have also been the co-company manager of an improv comedy group for the last 20 years. I have numerous years experience writing press releases, forming curriculum, training employees, leading group activities and workshops (corporate and public sector) and also managed a retail establishment for 5 years. I am comfortable working as part of a team or on my own, and have a strong work ethic, accompanied by a professional attitude and good time management skills. Along with my "real world" experience, I have been a director of plays and variety shows for over 20 years, and have directed casts of over 100 people on quite a few occasions. I have strong leadership skills, enjoy helping others reach their goals and an active imagination that I enjoy applying to projects. I have also organized several fund raisers and charitable events. Regardless of the work setting, whether customer service, writing, management or performance, I posess the ability to be creative and have relied upon my ability to think "outside the box" to the benefit of myself and my employers. I also have a strong sense of humor (which goes a long way towards avoiding experiencing or causing stress!). I enjoy researching and am a quick study of disciplines that are new to me. I have, for the last 8 years, also been a privately contracted in-bound phone call service agent. I am comfortable dealing with situations that require discretion, and am detail oriented. Please feel free to contact me about "unusual" jobs as well (legal of course!). Thank you for reading my profile, hope to hear from you!

    $55.56 /hr
    85 hours
    5.00
  7. Wayne Williams

    Wayne Williams

    Audiovisual Archivist specialising in restoration & media convergence

    South Africa - Last active: 8 days ago - Tests: 14

    I am an audiovisual archivist and am always excited to be involved in research and, particularly, restoration projects of this nature. I have undertaken and successfully completed projects for clients ranging from independent artists to national academic institutions - ON TIME AND WITHIN BUDGET! I further specialise in development and optimisation of your online presence, with particular emphasis on convergence of audio, video and other media content with information technologies. I also focus strongly on structure and content. I have worked on a range of projects, from development of small blogs to management of large multimedia projects. I am seeking opportunities to build long-term relationships with small to medium businesses looking to improve their online visibility and profitability. I also have experience in: * Audio, video and image editing * Research and creation of quality original web site content * On- and off-page search engine optimisation (SEO) * Technical writing, particularly focusing on development and creation of user guides, instruction manuals and troubleshooting guides * Editing and/or translation of English and Afrikaans articles

    $25.00 /hr
    3 hours
    4.76
  8. Sara Zolanetta

    Sara Zolanetta

    Creative journalist, TV writer & producer, translator out of passion

    Italy - Last active: 7 days ago - Tests: 8

    Passionate about writing and fully bilingual (Italian mother tongue and English), I am a professional journalist since 2011. I work with several Italian online newspapers, writing mainly about international politics. For this reason, for about a year, I moved to Tel Aviv. Now I'm back in Milan, where I continue my work as a freelance journalist and translator. For almost 3 years I am also television writer, producer and showrunner. In my portfolio I have both paper formats and already aired shows. I worked several years abroad as a PR manager, tour guide and professional diver. I'm a freelance translator with experience in writing content for the web and in the preparation of Power Point presentations, both in English and in Italian. I am keen on the web, I have an excellent knowledge of Windows and OSX and excellent expertise of audio and video editing programs, photo editing and graphics (Pinnacle, Adobe Premiere, Final Cut, Photoshop, Adobe InDesign, Adobe Illustrator). I am very creative and eclectic, accurate, timely and with a strong work ethic. I am able to produce great content quickly and efficiently, also managing several projects simultaneously.

    $22.22 /hr
    0 hours
    5.00
  9. Bilyana Y.

    Bilyana Y. Agency Contractor

    Responsible & creative project manager, experienced video producer

    Bulgaria - Last active: 1 day ago - Tests: 18 - Portfolio: 7

    Striving for perfection in all my work and daily tasks. Master degree in economics-marketing and business. Experience in the business activities available. My strenghts are accuracy and hard working. My main interest are Internet research, SEO, web applications QA. Creative and self motivated person well managing working in team. I'm also a creative video producer and editor with excellent eye for details and great in reaching tough deadlines. I would like to apply for the following positions: web administrator, video producer and editor, QA for business and marketing applications, sales and customer support manager; business consultant

    Groups: oTranslators, salesforce.com

    Associated with: INJ

    $14.44 /hr
    5,656 hours
    4.99
  10. Anne Pawlak

    Anne Pawlak

    Pen and paper - best thinking tools!

    Australia - Last active: 03/31/2014 - Tests: 7 - Portfolio: 7

    As a recent graduate from Birmingham City University, with a BA honours degree in Theatre, Performance and Event Design, I have undertaken several internships and programs within internationally operating art organisations and trend consultancies. These placements have enabled me to develop not only specific performative and design industry experience, but also a valuable and transferable skill set in this fast-paced sector. During my studies I have been heavily engageing with other disciplines such as graphic design, photography and fine art, which have informed my work as scenographer. My current work focuses on the innovative application of my design skills in order to create great customer experiences. May it be in shape of a poster, set design, video or simply a logo.

    $16.67 /hr
    88 hours
    4.85