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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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On average, 153 CRM projects are completed every quarter on Upwork.


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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Glen Andrew

Glen Andrew Agency Contractor

Post-production Video Editor | Expert Camtasia Screencaster

Philippines - Tests: 4

I'm the lead video editor in my own multimedia design company called SaaSy Multimedia Productions; where I specialize in company branded video series, screencasts, explainer videos, mobile app and game trailers, whiteboard animation, corporate videos, tutorial videos and e-learning modules. If you need assistance in the post-production stages of your multimedia content, I'm the guy for the job. We provide high-quality, HD BluRay resolution (1080p / 720p) videos packages including voiceovers, intro/outro logo animation, royalty-free background music, Powerpoint / Prezi presentation designs, storyboard, sound / video editing, pre- and post-production work. We also provide graphic designs for print media and corporate branding, and a professional writer on-board our multimedia design team. Please check out our portfolio channels at these links: YouTube: Vimeo:

Associated with: SaaSy Multimedia Productions

$15.00 /hr
1,562 hours

Sarah Collins

Sarah Collins

Virtual Assistant and Personal Networking Specialist

United States - Tests: 3

I would love to help grow your business! I have many years of administrative experience. I have worked for high producers and non-profits. No task is too small. Let me handle it for you! My experience includes work in real estate, medical research, finance, and the non-profit sector. I am proficient in Chrome, Google docs, Skype, MS Word and MS Excel and many others. Internet applications include Facebook, Pinterest, Twitter, Trip Advisor, Yelp, Amazon, and other social media and online businesses. I have also worked in radio (I would love to try voice over work) and have an excellent command of the English language. My most recent projects include: management of a set of Bylaws for a Non-Profit Charity, and editing a website using Wordpress. Contact me for an interview today!

100% Job Success
$13.76 /hr
109 hours

Rotteleur C.

Rotteleur C.

Expert French Assistant

Mauritius - Tests: 8

Thank you for visiting my profile. Today i can proudly say that i'm an expert in Live Chat and Ticket Management, Email and Phone Support for Customer Service. I have had the chance to have various clients via oDesk working for them as virtual assistant, translator, proof reader, phone support, BPO, back office , voice-over tutor etc...(english-french)

100% Job Success
$13.33 /hr
1,122 hours

Marie kris joy L.

Marie kris joy L.

Voice over and sales

Philippines - Tests: 9 - Portfolio: 2

I have over 5 years experience as a Customer-Service Representative and Telemarketer. Below are the list of companies and job titles I have worked with. Customer-Service Representative (Comcast) Take in chats and set up customer order - new, upgrade or downgrade. Use a custom CRM to help customers and pacify them. Lead Generation Specialist (Certified Capital Funding) Call residential customers who may be interested in refinancing mortgage. Real Estate Appointment Setter (Re/Max) Call FSBO, Expired, Cancelled listing to get them working with Re/Max. Wedding Ceremony Researcher data entry (Individual Client) Look for wedding venues for a specific area. B2B Telemarketer (Inexpress UK) Call local business who may be shipping internationally and set an appointment with a colleague for rates discussion.  Worked as a Trainer/Team Lead under Comcast - Coaching, Quality administrator, Monitor calls/chat, Daily, weekly and monthly reporting  Familiar with Google docs  Email application such as Thunderbird, Outlook and Lotus  Used different call dialers and CRM such as Sales-force, Vicidial, Skype, Time doctor, 3CXPhone, Dropbox and Zoiper, Slack, hangout. I am a Bachelor of Science in Nursing degree holder with 80% rating in the Nursing Licensure Exam last 2010.

Groups: Pro Customer Service

$11.11 /hr
131 hours

Monica Spaulding

Monica Spaulding

Social Media Marketing / IT Support/ IT Assurance and Security

United States - Tests: 4 - Portfolio: 6

I am an IT Support Specialist with a certificate in IT Security and Assurance. I am skilled in end user PC and MAC support. In addition to my Master of IT, I have over 10 years’ experience in IT. I am proficient with multiple platforms and software/applications they support. Mac OS X 10.4-10.7; iOS – iPhones; iPads; Windows XP; Windows Vista; Windows 7,8. I have recently delved into the area of Social Media Marketing and Optimization. I currently work with small businesses that want a Social Media and Web presence.

$11.11 /hr
12 hours

Parakrama aryasinghe

Parakrama aryasinghe

project management consultant , Virtual Assistant

South Africa - Tests: 4 - Portfolio: 2

Over the past 25 years, I have been engaged in various projects, mainly in IT sector in Africa, Disaster management and relief services in Sri Lanka, infrastructure development projects in the Middle East and on various other missions in Europe and Russia. Currently I am working as an independent consultant on three projects; for an IT services provider (Besstel) in South Africa providing hosting/domain services and ecommerce/CRM/HRM tools. secondly, for Mzansi 4 Africa , organizing a series of Expos around the African continent, promoting the concept , "One Africa-One Nation" as their 2015/2016 theme. I am also a delegate of the IFRC (International Federation of Red Cross and Red Crescent), certified to manage projects specially in Infrastructure development/Emergency Response/water and sanitation and training volunteers. With wide exposure in different continents on various projects, I strongly believe that my experience will be useful to anyone who hires me for their projects. Being capable of managing any project with accuracy and attention to detail, my endeavour in looking for challenging jobs that need to be accomplished with great success brought me to the Upwork Platform. I am the founder of the EEI ( Entrepreneur Empowerment Initiative) in South Africa, which aims at Empowering SMEs and young entrepreneurs by providing them with subsidized online tools (Websites/ecommerce sites/CRM/HRM/CMS-VLE). No project is too small or too big, and as Nelson Mandela said, "Everything seems impossible until it is done and accomplished". It will only be a pleasure to discuss your project and find the right solutions at the right cost and I am looking forward to hear from you for yet another successful project. Thank you for your valuable time spent on my profile and I wish you all the success.

90% Job Success
$3.00 /hr
211 hours

Peter K.

Peter K.

Virtual/Personal Assistant

Kenya - Tests: 7 - Portfolio: 5

Loyalty is a two-way street, If I'm asking for it from you, then you're getting it from me. With my experience I have learned to work with various tools,software and environment that guarantee me to help you effectively and efficiently. My credentials speak of whom I have worked for, My profile portrays my success and My application is a step towards the success of your project. I am the guy you are looking for.

100% Job Success
$5.00 /hr
24 hours

Rabail Malik

Rabail Malik

Expert CSR and Administrative Assistant

Pakistan - Tests: 2 - Portfolio: 21

I am an expert CSR and administrative support provider. If you want your work to be done with 100% accuracy, in budget and within specified deadline then I am the right choice for it! I have more than 01 year of Virtual Assistance and Admin Support experience for local and top companies, individuals and clients in the U.S.A, Canada, Australia, UK and overseas. Areas of expertise include Admin Service, Content Moderation, Customer Service via email and live chat and all types of Data Entry. I am enthusiastic, detail oriented, fast learner and experienced administrative assistant, that is why you would not find any mistake in your assigned work. You can hire me as a trial for a day and I assure you that I would never let you down and will help you stay on the top of your obligations. One of my Clients review: "Very Professional and master in achieving deadlines without error/mistakes. Love to works with her again." Service Description: *Customer Service: I provide customer service via email, helpdesk as well as live chat using different softwares like Zendesk, Ms Outlook, website admin panel. *Project Management: I am expert in project management; training agents and make them able to meet clients' requirement. *Microsoft Word, Microsoft Excel: I have complete command on Ms Excel and Ms Word that is why can help you in all tasks regarding Ms Excel and Ms Word, for example documentation, reports making etc. *Social Media Management, Social Media Marketing: I do social media management and marketing to direct traffic to your social media pages and accounts and attract viewers by my posts and blogs. Also getting facebook likes and twitter followers. *Content Moderation: I am expert content moderator. *Data Entry: I am expert in all type of data entry either online or offline. *Data Conversion: I convert documents from PDF to Ms Word, Ms Excel and Ms Excel. Ms Word to PDF also to jpg, png etc. *Typing: My typing speed is 45+ WPM that is why can be the best typist for you. *Virtual Assistant: I have experience of 1 year in this field. I am a multitasker and fast learner that's why can assist you in several tasks and can prove myself the best all in one package and the best virtual assistant. *Web Researcher, Market Researcher: I am an expert web researcher and market researcher and can help you in your business growth by providing my services. * I also offer following services with a confidence of 100% accuracy: Website Administration, Website Management, Database Administration, E commerce website handling, Proposal writing, Data Cleansing, Data Scrapping and Data Mining. I am a freelancer who is confident of doing every type of admin support task from basic data entry to email handling at any time of the day and any day of a week. I offer PUNCTUALITY, ACCURACY and HONESTY in all types of projects. I am a full time freelancer so I am reachable all day. You are always welcome if you need a cost effective, accurate and prompt assistance provider.

79% Job Success
$5.00 /hr
1,266 hours

Brandilee Slocombe

Brandilee Slocombe


Canada - Tests: 20

Over the course of the past 10 yrs, I've had the opportunity to work in positions that required me to perform a wide variety of different jobs & skillsets. While I consider myself a "Jill of All Trades", my specialties lie, for the most part, within the areas of bookkeeping, customer service, data entry, credit granting/personal banking & all areas of office administrative duties. In addition to these, I am a licensed professional figure skating coach & enjoy teaching skating lessons regularly to both children & adults. I have superior customer service skills & very fast & accurate data entry skills. I'm a creative individual who likes to "mix it up" regularly as I love variety, learning & a challenge. I consistently received recognition from service partners for providing superior customer care, on a regular basis, in previous positions I've held, as well as consistently meeting, & exceeding, all sales targets, each & every quarter. I am looking forward to working for a variety of employers & taking on new challenges with the jobs I perform for them.

$7.78 /hr
886 hours

Denise Quinn

Denise Quinn

Executive Assistant

United States - Tests: 4

I am a seasoned administrative professional who prides herself on developing and maintaining professional relationships. I am well versed in the following areas: *Sales and order management process from inception to delivery. *Complex travel and calendar management. *Customer service *Executive level administration. *Voice Talent I have been an integral member of several successful teams.

$27.78 /hr
0 hours